Exetel customer help forum

Problem was the modem. Replaced it with an old modem I had, and it's all sorted out now.
Many thanks.
Farid

I downloaded the file, but couldn't do the checksum! I can email it to you and you can check it (it's around 2 MB in size); I couldn't attach it to this message. I also re-set my modem to the factory settings, and started it all over again, but the problem continues. I really want to make sure the p...

I use an iMac, and as far as I'm aware there is no fire wall on it. The same problem happens with different browsers I use: Safari, Google Chrome, and Camino. I haven't changed any of the settings on my computer either. When I use my laptop (Macbook air) through the same connection, I also experienc...

Hi. I did that, and no difference. Pictures and colors are grossly distorted. Sites with pictures and different color combinations are handled worst as a result of this problem.

It happens to most sites; some sites are worse than others. eBay Australia is the worst. Sydney Morning Herald is also quite bad often. Most sites are unstable. Some (like Google) open up at one occasion, and not at another, and the message comes up that the site may not exist any longer, or it is t...

Since last night 10 PM AEST, I haven't been able to browse certain sites (e.g., eBay or SMH (Sydney Morn..Herald)). The pictures are incomplete, or the site is in a messy configuration, or my browser comes up with the message that 'coding on this site is inaccurate...'. It's so frustrating! I have t...

Hi,
I can't see the charge for the calls I've made in the past week. The last call charged is on 11.01.2011. I have made a number of other calls since (overseas calls), but can't see the charge for them!?
Farid

Hi. I contacted the technical support yesterday and I was reassured that the line testing was all ok! So I bought a new modem and still the problem is the same as before. I can't access the net...
Cheers,

Hi. My internet connections has been rather slow and erratic for the past few days! Opening most sites is like driving, suddenly accelerating, then braking, then slowly accelerating...and taking much longer than usual to see the whole contents of the page. The problem is the same with just about all...

Hello,
My ADSL2 speed and connection has bee slow and rather erratic for the past three nights! It takes some time to open some web sites. Sending emails with attachments (not so large) can take a long time.
Can you please fix the problem? So frustrating.
Regards,
Farid

Hi. My ADSL2+ connection has been slow and haphazard today! I've power cycled the modem a couple of times with no effect. It takes a long time for some sites to open up, and other sites open incompletely, and then suddenly it all goes good, before diving down again.
Farid

Got an email that my IP address was going to be changed (on the 3rd of September between 1-2 AM. See what will happen afterwards.

If the speed is as good as before, why does it take longer to browse the net (just about all the sites I used to visit regularly!)?

Hi there,
My IP address was changed a few days ago and my internet connection/browsing has been slower than before since! Could you please check that for me?
Home line number: 02xxxxxxxx
Farid

Hi,
I'm having the same problem (again) as many other users also did about a week ago! It takes a LONG time to open certain sites. Or, they open up half-way, without complete show up of the site.
Farid