Search found 21 matches

by BCTech
Wed Jul 22, 2009 10:27 am
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1193

Re: Charged for 28Gb excess, only used 4Gb excess

I've moved to a new plan. I was under the impression the Bundled plan included unmeasured off-peak data since when I logged in to the Member Facilities, there was a peak meter for 12Gb and an off-peak meter that always stayed on 0%. Also I never saw anywhere that my download limit was COMBINED peak ...
by BCTech
Fri Jul 10, 2009 10:19 am
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1193

Re: Charged for 28Gb excess, only used 4Gb excess

Yeah it was the best thing ever for me until I had some boarders move in. I need a new plan but I want to keep my VOIP and mobile numbers. Do I request that via email with billing? Thanks.
by BCTech
Thu Jul 09, 2009 4:08 pm
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1193

Re: Charged for 28Gb excess, only used 4Gb excess

I was told that Bundled B plan is 12Gb max of the combined peak and off peak meters, and $3 per Gb after that. Is that right?
by BCTech
Thu Jul 09, 2009 3:07 pm
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1193

Re: Charged for 28Gb excess, only used 4Gb excess

done as you suggested
by BCTech
Wed Jul 08, 2009 9:44 am
Forum: Invoicing & billing
Topic: How long to get a response from Billings team???
Replies: 8
Views: 1017

Re: How long to get a response from Billings team???

I feel your pain, I'm having a similar issue. I have faith in Exetel though, I'm not one to have one bad experience and quickly cancel my service.
by BCTech
Wed Jul 08, 2009 9:31 am
Forum: Invoicing & billing
Topic: Charged for 28Gb excess, only used 4Gb excess
Replies: 14
Views: 1193

Charged for 28Gb excess, only used 4Gb excess

Hi,
I'm waiting on a $70+ refund for a billing mistake (billing support ticket #1429234) is there a rough turnaround time?
Paul