Search found 156 matches

by maggie
Mon Feb 19, 2018 4:02 pm
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Re: Others not receiving emails.

Yes it was a non exetel email at home on my Exetel NBN. I will send a test email from one of my exetel email addresses to the same address.
by maggie
Mon Feb 19, 2018 3:48 pm
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Re: Others not receiving emails.

Thanks Kavinda. I also received this today from one of my non exetel email accounts. I was sending to a hotmail email addres: Unfortunately, messages from [27.121.66.48] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3150). You can als...
by maggie
Mon Feb 19, 2018 10:09 am
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Re: Others not receiving emails.

I need to send emails. No one is receiving our emails. Please help. Some thing is causing all our mail to be labelled as junk or spam and they are not. This is causing huge bad feeling with people expecting our emails but not receiving them. I have sent the requested email addresses to Himaj. This a...
by maggie
Mon Feb 19, 2018 9:37 am
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Re: Others not receiving emails.

Bump.
by maggie
Sun Feb 18, 2018 8:57 pm
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Re: Others not receiving emails.

Bump
by maggie
Sat Feb 17, 2018 8:11 pm
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Re: Others not receiving emails.

Will do Himaj
by maggie
Fri Feb 16, 2018 9:29 pm
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Re: Others not receiving emails.

Hi KavindaS, No bounce. No error messages. For all we know the mail has been sent successfully. It was just the fact that there had been no response to so many many emails that we investigated. The emails are ending up in their junk mail folders. All email. All @exemail.com.au all @gmail and other d...
by maggie
Wed Feb 14, 2018 11:25 am
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 2120

Others not receiving emails.

One of my Exetel email addresses and one Google email are not being received by the recipients. Other Exetel emails are fine and emails from other host companies sent from home are sending and receiving okay. What could be causing this? And what is the fix?
by maggie
Fri Oct 27, 2017 8:36 pm
Forum: Invoicing & billing
Topic: Where can I pay extra for data in user facilities?
Replies: 1
Views: 571

Where can I pay extra for data in user facilities?

When I get close to my data allowance where in the user facilities can I buy more data? I had an email explaining it to me but cannot find it and can't see how or where in the member facilities. Also what is the cycle for billing? I can see my usage seems to start on the 13th or 14th of the month. W...
by maggie
Tue Sep 26, 2017 1:04 am
Forum: Telephone issues
Topic: Keeping current number
Replies: 4
Views: 908

Re: Keeping current number

I haven't heard from any one yet about this.
by maggie
Thu Sep 21, 2017 7:57 pm
Forum: Modem issues
Topic: Parental control on Exetel modem
Replies: 11
Views: 1520

Re: Parental control on Exetel modem

You might have to look hard for a new device that has all the same features and VoIP. One of my previous modems was a voip modem. This one I think http://au.billion.com/bipac-7800vdpx Would this do or are there special requirements for NBN? Otherwise I will try the bridge system. Is this where you ...
by maggie
Wed Sep 20, 2017 10:28 am
Forum: Modem issues
Topic: Parental control on Exetel modem
Replies: 11
Views: 1520

Re: Parental control on Exetel modem

Would it not be easier to buy a modem with this capacity? What do I need to look for in a modem with the NBN connection? And voip as well.
by maggie
Wed Sep 20, 2017 9:44 am
Forum: Modem issues
Topic: Parental control on Exetel modem
Replies: 11
Views: 1520

Re: Parental control on Exetel modem

James wrote:I do not believe this feature is available, you might want to consider using your old modem in bridge mode.
How do I do this?
by maggie
Tue Sep 19, 2017 4:47 pm
Forum: Modem issues
Topic: Parental control on Exetel modem
Replies: 11
Views: 1520

Re: Parental control on Exetel modem

PM sent Kavinda
by maggie
Mon Sep 18, 2017 7:54 pm
Forum: Telephone issues
Topic: Keeping current number
Replies: 4
Views: 908

Keeping current number

I have just changed to NBN and the technician installing it told me that the phone line would not be part of it. This was a surprise to me as I just assumed that the whole bundle would go over to the NBN. Any way, I want to keep my current land line number so I can still be contacted by everyone. Ou...