Search found 39 matches

by icbu
Sat Jan 03, 2009 1:01 pm
Forum: VOIP
Topic: New VoIP connection problem
Replies: 26
Views: 1477

Re: New VoIP connection problem

Thought that might have been the case. I have replied to the email as you suggested, see how I go this time.

Thanks for the help!
by icbu
Sat Jan 03, 2009 12:32 pm
Forum: VOIP
Topic: New VoIP connection problem
Replies: 26
Views: 1477

Re: New VoIP connection problem

jok11n wrote:can you PM me your VoIP number please?
yep, done.
by icbu
Sat Jan 03, 2009 12:07 pm
Forum: VOIP
Topic: New VoIP connection problem
Replies: 26
Views: 1477

New VoIP connection problem

Hi, Can someone please help me as I have been through the "proper" support channels and am not satisfied with the response. I have just signed up to Naked plan, setup VoIP without issues, however when I call the exetel number given to me from an external phone e.g. mobile or telstra land line, it ri...
by icbu
Mon Dec 15, 2008 8:56 pm
Forum: ADSL connections
Topic: Username and Password
Replies: 2
Views: 414

Re: Username and Password

Easy, I would not have thought of that because the number will be disconnected and one would assume eventually reused, but makes it easy :)

Thanks jok11n & for the very fast response!
by icbu
Mon Dec 15, 2008 8:30 pm
Forum: ADSL connections
Topic: Username and Password
Replies: 2
Views: 414

Username and Password

Hi, Can you please advise when in the application/activation process the username and password for ADSL2+ Naked plan is sent? I'm currently on dial up (using the phone to be disconnected) and wondering if I'll get the details I need before the connection switchover (when I won't have access to the n...
by icbu
Tue Sep 09, 2008 6:53 pm
Forum: Mobile services
Topic: Exetel on ACA
Replies: 2
Views: 694

Exetel on ACA

Exetel was featured in a story on the best mobile phone deals on ACA tonight! Congrads! Wonder if you will see any difference in signups with this promotion...?
by icbu
Tue Aug 19, 2008 12:13 am
Forum: Mobile services
Topic: Billing Changes - Min Spend
Replies: 1
Views: 641

Billing Changes - Min Spend

Hi there, Exetel recently changed the billing period from the middle of the month to the end. This required a 1/2 month billing period. Since I've commited to a minimum spend per month, shouldn't the minimum spend for this 1/2 month be 1/2 that minimum spend!? I've been charged the full monthly mini...
by icbu
Wed May 21, 2008 7:55 pm
Forum: Member facilities & usage meter
Topic: Can't view VoIP Calling Services Usage or Current Details
Replies: 5
Views: 1076

Re: Can't view VoIP Calling Services Usage or Current Details

William M wrote:Hi,

Can you PM me your service number and the URL you are trying to access?

Cheers Will
Thanks for the reply William, its working fine now.

Cheers
by icbu
Tue May 20, 2008 11:38 pm
Forum: Member facilities & usage meter
Topic: Can't view VoIP Calling Services Usage or Current Details
Replies: 5
Views: 1076

Can't view VoIP Calling Services Usage or Current Details

Current details does not show current balances, usage inquiry returns

"Forbidden

You don't have permission to access /A2Billing_UI/api/api_website.php on this server.
Apache/2.2.3 (Debian) PHP/5.2.0-8+etch11 Server at 58.96.1.3 Port 80"

Used to work until a week or less ago...

Regards