Search found 42 matches

by humanity
Fri Jul 17, 2009 11:52 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

If you are so unhappy with Exetel why stay? Just move to another provider to meet your requirements. Is that the official line of Exetel? I'll be staying because even with the reduced off-peak it's still better value than anything else the last 5 mins of whirlpool.net searching has found. As an exp...
by humanity
Fri Jul 17, 2009 11:41 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

If you are so unhappy with Exetel why stay? Just move to another provider to meet your requirements. Is that the official line of Exetel? I'll be staying because even with the reduced off-peak it's still better value than anything else the last 5 mins of whirlpool.net searching has found. As an exp...
by humanity
Fri Jul 17, 2009 11:34 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

As stated many times. At 12am, there are two issues: - Off peak usage is highest at the start of the period, all the users are trying to start at 12am, as opposed to manage the usage in the lowest parts of the links (the faster areas). - There are users who are being impacted by the 12am scheduled ...
by humanity
Fri Jul 17, 2009 11:14 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

You don't remove the lag by moving to 2:00am as stated in the email... Exetel is just shifting the lag to 2 am... Reduction in off peak from 12 hrs down to 10 hrs also does not remove lag or address customer needs. Also stated best for customers. No one asked me about the change, which customers ar...
by humanity
Fri Jul 17, 2009 10:51 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

So are you saying that we should shut up and accept this change or else you're going to make our lives difficult? I am all for constructive debate (aka arguing) so long as it is concise and on-topic. I would suggest that you not clog this particular thread with this off-topic legalese. Perhaps, if ...
by humanity
Fri Jul 17, 2009 10:28 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

You selectively ignored this: or modify the amount of downloads permitted for a Customer and you forgot so long as the Customer's Service plan is complied with. anyway, we're discussing off peak / peak times here, not the actual quotas so please stay on topic. Sure thing, contact me via our officia...
by humanity
Fri Jul 17, 2009 9:41 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

JasonM wrote:You selectively ignored this:
or modify the amount of downloads permitted for a Customer


and you forgot
so long as the Customer's Service plan is complied with.
anyway, we're discussing off peak / peak times here, not the actual quotas so please stay on topic.
by humanity
Fri Jul 17, 2009 9:33 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

OK, I'll bite.. http://www.exetel.com.au/a_acceptable_use.php 9. Downloads in the Off Peak period 9.1 c) # c) Exetel may at any time change or cancel the time periods during which downloads by a Customer will not be counted towards the quota for downloads under the Customer's Service plan or modify...
by humanity
Fri Jul 17, 2009 9:27 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

I liked the 12am-12pm period even though there was speed issues at 12am, but I didn't think not switching would cause me to lose my 12 hours. The email sent out about the options of changing off-peak never mentioned anything about helping the speed issues at 12am, so I don't see why those who didn'...
by humanity
Fri Jul 17, 2009 9:21 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

i visit forums, get mail updates, and changed my time to 2/2 i dont do heavy downloads but i do like to use the net after 12mn i cant see why some machine willl care if it is programmed to download at 2 am instead of 12 mn and no one has been able to tell me yet how a people manage to download so m...
by humanity
Fri Jul 17, 2009 7:52 pm
Forum: Products & services
Topic: Change In Off Peak/Peak Times
Replies: 395
Views: 28543

Re: Change In Off Peak/Peak Times

I don't mind the shift of time, if you need to manage the network load, then do so, I understand. But reducing the off peak hours, I signed up for 12, wouldn't that be a breach of contract? That is a good question since the off-peak hours are not defined in the T&C and the "permission" that Exetel ...
by humanity
Tue Apr 21, 2009 8:41 pm
Forum: Products & services
Topic: Possible Change To Off Peak Period
Replies: 761
Views: 43524

Re: Possible Change To Off Peak Period

I think a 2am - 2pm off peak would work better for me.