Exetel customer help forum

I have always had a fundamental dislike for "included" plans - both ADSL and Mobiles. I much prefer a PAYG plan. The "included" plans always "price" the services at ridiculously high rates when calculating their "included cost" so that their actual monthly fee looks so much lower. In my view: they a...

I am using an old B30 plan.

When will business users be able to change plans using the account portal?

Now I am retired, how can I change to a residential plan (if I choose)?

H.

I received an email yesterday informing me that my fax DID was to be charged at $5 per month from April 2012.

Does this also apply to Business Accounts (B30, B31, etc), where the fax DID was included in the plan's bundle of services?

Harry.

...... 'Exetel is able to port fax services. To do this, please email residentialsales@exetel.com.au with the fax number to port and we will arrange' Can you please advise if this is available for Townsville numbers (074774xxxx). H. Could you please email residentialsales@exetel.com.au with the com...

rukshani wrote: ...... 'Exetel is able to port fax services. To do this, please email residentialsales@exetel.com.au with the fax number to port and we will arrange'

Can you please advise if this is available for Townsville numbers (074774xxxx).

H.

Please advise status on provision of fax numbers for Townsville. .. and Townsville DIDs would be useful too! Unfortunately we will not be able to find Townsville specific numbers in the currently allocated number list. You will have to go with a Brisbane number :( Does this mean that IF I was in th...

ShaminG wrote:I will review this with our development team and update you as early as possible.

Please advise status on provision of fax numbers for Townsville.

.. and Townsville DIDs would be useful too!

H.

Thushari wrote: I have replied to your email with reference 4632848. Please reply to same if you have further queries.

Matter resolved - Thank you.

I am in the same boat - only received $30/referral in November. I also sent email to Billing on Thurs. But no reply....... has your credit been adjusted? Harry. We have received your query with email reference 4632848. We will get back to you as soon as possible with same. That's nice. I am amazed ...

I am in the same boat - only received $30/referral in November.

I also sent email to Billing on Thurs.

But no reply....... has your credit been adjusted?

Harry.

[quote="ShaminG] All the available number's have already been updated in the member's facility. Unfortunately you will have to go with one available in the list :([/quote] I checked today and found no fax numbers are currently available for Sydney nor Brisbane. Its ridiculous that I would be expecte...

I recently went to subscribe to a fax-to-email number. I'd prefer a Townsville number, if one is available. Support indicated soon - 4 or 5 months ago. Please provide an update. BTW In desparation I thought I'd subscribe to a Brisbane number - and there weren't any showing on the application form. A...

Assuming I elect to change to a newer plan, do the "change of plan" fees apply?

Does this include PAYU plans?

Any thought of a 12 month pre-paid HSPA plan?

With ability to top-up as required.

... and still keep the peak/off-peak arrangement.

H.