Search found 72 matches

by harryL
Sun Apr 27, 2014 8:07 pm
Forum: Mobile services
Topic: You want twice for less?
Replies: 85
Views: 20683

Re: You want twice for less?

I have always had a fundamental dislike for "included" plans - both ADSL and Mobiles. I much prefer a PAYG plan. The "included" plans always "price" the services at ridiculously high rates when calculating their "included cost" so that their actual monthly fee looks so much lower. In my view: they a...
by harryL
Wed Apr 16, 2014 2:31 pm
Forum: Improvement & suggestions
Topic: New ADSL2+ plans for existing customers
Replies: 79
Views: 48730

Re: New ADSL2+ plans for existing customers

I am using an old B30 plan.

When will business users be able to change plans using the account portal?

Now I am retired, how can I change to a residential plan (if I choose)?

H.
by harryL
Thu Mar 08, 2012 8:04 am
Forum: Fax via ADSL
Topic: NEW Fax to email charges
Replies: 2
Views: 4119

NEW Fax to email charges

I received an email yesterday informing me that my fax DID was to be charged at $5 per month from April 2012.

Does this also apply to Business Accounts (B30, B31, etc), where the fax DID was included in the plan's bundle of services?

Harry.
by harryL
Thu Mar 08, 2012 7:58 am
Forum: Improvement & suggestions
Topic: Allow Port of PSTN for Fax & Biz Grade Web Hosting
Replies: 13
Views: 5017

Re: Allow Port of PSTN for Fax & Biz Grade Web Hosting

...... 'Exetel is able to port fax services. To do this, please email residentialsales@exetel.com.au with the fax number to port and we will arrange' Can you please advise if this is available for Townsville numbers (074774xxxx). H. Could you please email residentialsales@exetel.com.au with the com...
by harryL
Thu Mar 01, 2012 9:12 pm
Forum: Improvement & suggestions
Topic: Allow Port of PSTN for Fax & Biz Grade Web Hosting
Replies: 13
Views: 5017

Re: Allow Port of PSTN for Fax & Biz Grade Web Hosting

rukshani wrote: ...... 'Exetel is able to port fax services. To do this, please email residentialsales@exetel.com.au with the fax number to port and we will arrange'
Can you please advise if this is available for Townsville numbers (074774xxxx).

H.
by harryL
Sat Jan 07, 2012 10:42 am
Forum: Fax via ADSL
Topic: Townsville FAX-to-Email numbers??
Replies: 8
Views: 5335

Re: Townsville FAX-to-Email numbers??

Please advise status on provision of fax numbers for Townsville. .. and Townsville DIDs would be useful too! Unfortunately we will not be able to find Townsville specific numbers in the currently allocated number list. You will have to go with a Brisbane number :( Does this mean that IF I was in th...
by harryL
Thu Jan 05, 2012 2:23 pm
Forum: Fax via ADSL
Topic: Townsville FAX-to-Email numbers??
Replies: 8
Views: 5335

Re: Townsville FAX-to-Email numbers??

ShaminG wrote:I will review this with our development team and update you as early as possible.
Please advise status on provision of fax numbers for Townsville.

.. and Townsville DIDs would be useful too!

H.
by harryL
Tue Dec 13, 2011 12:16 pm
Forum: Improvement & suggestions
Topic: Customer Referral Scheme
Replies: 67
Views: 18846

Re: Customer Referral Scheme

Thushari wrote: I have replied to your email with reference 4632848. Please reply to same if you have further queries.
Matter resolved - Thank you.
by harryL
Mon Dec 12, 2011 10:02 am
Forum: Improvement & suggestions
Topic: Customer Referral Scheme
Replies: 67
Views: 18846

Re: Customer Referral Scheme

I am in the same boat - only received $30/referral in November. I also sent email to Billing on Thurs. But no reply....... has your credit been adjusted? Harry. We have received your query with email reference 4632848. We will get back to you as soon as possible with same. That's nice. I am amazed ...
by harryL
Sat Dec 03, 2011 2:27 pm
Forum: Improvement & suggestions
Topic: Customer Referral Scheme
Replies: 67
Views: 18846

Re: Customer Referral Scheme

I am in the same boat - only received $30/referral in November.

I also sent email to Billing on Thurs.

But no reply....... has your credit been adjusted?

Harry.
by harryL
Wed Oct 26, 2011 4:17 pm
Forum: Fax via ADSL
Topic: Townsville FAX-to-Email numbers??
Replies: 8
Views: 5335

Re: Townsville FAX-to-Email numbers??

[quote="ShaminG] All the available number's have already been updated in the member's facility. Unfortunately you will have to go with one available in the list :([/quote] I checked today and found no fax numbers are currently available for Sydney nor Brisbane. Its ridiculous that I would be expecte...
by harryL
Tue Oct 25, 2011 6:53 pm
Forum: Fax via ADSL
Topic: Townsville FAX-to-Email numbers??
Replies: 8
Views: 5335

Townsville FAX-to-Email numbers??

I recently went to subscribe to a fax-to-email number. I'd prefer a Townsville number, if one is available. Support indicated soon - 4 or 5 months ago. Please provide an update. BTW In desparation I thought I'd subscribe to a Brisbane number - and there weren't any showing on the application form. A...
by harryL
Sun Oct 02, 2011 10:00 pm
Forum: Improvement & suggestions
Topic: Optus Out Of Contract Customers
Replies: 38
Views: 11128

Re: Optus Out Of Contract Customers

Assuming I elect to change to a newer plan, do the "change of plan" fees apply?
by harryL
Thu Sep 29, 2011 6:36 am
Forum: Improvement & suggestions
Topic: Optus Out Of Contract Customers
Replies: 38
Views: 11128

Re: Optus Out Of Contract Customers

Does this include PAYU plans?
by harryL
Sun Sep 12, 2010 1:43 pm
Forum: HSPA connections
Topic: New HSPA Plans
Replies: 59
Views: 10397

Re: New HSPA Plans

Any thought of a 12 month pre-paid HSPA plan?

With ability to top-up as required.

... and still keep the peak/off-peak arrangement.

H.