Search found 65 matches

by JJDisco
Sun Sep 23, 2012 9:02 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 2922

Re: Seriously slow speeds in the evening

It's now been another 6 weeks since I last heard anything from Exetel. No wait I was sent an automated email stating "Dear Customer, This email is to inform you that we have successfully tended to your service issue/query and your ticket will now be closed. We trust that you were happy with how we s...
by JJDisco
Mon Aug 06, 2012 9:25 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 2922

Re: Seriously slow speeds in the evening

It has now been over 2 months and the service has now deteriorated to speeds of 107.59 KB/sec and 53.73 KB/sec . I no longer want to hear that a month ago you raised it with the supplier, I want you to get it fixed. While I appreciate that I haven't been charged for June, I still was affected for Ju...
by JJDisco
Thu Jun 28, 2012 9:26 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 2922

Re: Seriously slow speeds in the evening

udara wrote:
Hi Damien,

I can see the service online at the moment . I will contact you tomorrow to further discuss the issues explained to you in the email via ticket 5252713
If you aren't going to make contact, probably best not to say you will.
by JJDisco
Thu Jun 28, 2012 8:49 am
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 2922

Re: Seriously slow speeds in the evening

It's the same as it always has been. Service is fine in the AM, horrible at night, and now intermittant at night (well based on last nights experience). Clearly a line issue somewhere... This is not the first time I've complained about line issues if you want to check my previous posts
by JJDisco
Wed Jun 27, 2012 9:54 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 2922

Re: Seriously slow speeds in the evening

I've now lost internet connection completely. It's now been 25 says since I raised this and the line is clearly worse if I now have no connection. I expect to be compensated for the poor service I am having to out up with as well as the live to be fixed.

I await your positive reply
by JJDisco
Sat Jun 02, 2012 8:46 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 2922

Seriously slow speeds in the evening

Hi all

I've just bought a Billion 7800N and since installing it I've had really poor download speeds at night (~200kBps) while morning is great (~1.7MBps)

I'm not using P2P normally, and nothing else is plugged in. The only thing that appears different is the time of day. Any help please?

Damien
by JJDisco
Tue Mar 06, 2012 11:01 am
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 50506

Re: The Exetel 6-year club

I just checked my billing, and it seems I used to get the six year club discount of $5, and now I don't

Is there any reason why I've had this discount removed?

Damien
by JJDisco
Mon Mar 05, 2012 12:21 pm
Forum: ADSL connections
Topic: Intermittent service, variable service when connected
Replies: 21
Views: 1775

Re: Intermittent service, variable service when connected

Ping test to http://www.exetel.com.au comes up with 50-75% packet loss or response times varying between 22-485ms. Trouble maintaing connection. It's actually a bit worse now than before you reset the port as before there was no trouble maintaining connection.. I do need to head out now, so I won't ...
by JJDisco
Sun Mar 04, 2012 8:22 am
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 50506

Re: The Exetel 6-year club

Hi not sure when i signed up with exetel but my forum usage has been since 1st April 2004 and i was connected before then. been with exetel ever since.

What's this pioneer discount thingy. Do I qualify for that?

Damien
by JJDisco
Sat Mar 03, 2012 8:51 pm
Forum: ADSL connections
Topic: Intermittent service, variable service when connected
Replies: 21
Views: 1775

Re: Intermittent service, variable service when connected

Things have again taken a turn for the worse. Other than the seriously terrible service from Cormain, I am now experiencing significant packet loss, which I am guessing is why I am unable to stream video from the web. I've given up on the Draytek whenever I get it back (3 times now) from Cormain it ...
by JJDisco
Thu Jan 12, 2012 8:31 am
Forum: ADSL connections
Topic: Intermittent service, variable service when connected
Replies: 21
Views: 1775

Re: Intermittent service, variable service when connected

Thank you all seems in order with the modem to PC connection now.

Now all I need to do is work out how to connect wirelessly to my settop box and BD player...
by JJDisco
Tue Jan 10, 2012 9:53 pm
Forum: ADSL connections
Topic: Intermittent service, variable service when connected
Replies: 21
Views: 1775

Re: Intermittent service, variable service when connected

Hi all again. Have the modem back from Cormain and the consistency in connection is no good, however I have speeds that are 30-50% of what they were previously. It's been a long time since I've added a clean modem, so likely it's in the settings. I do remember that Exetel previously had a "play" wit...
by JJDisco
Mon Dec 05, 2011 10:02 pm
Forum: ADSL connections
Topic: Intermittent service, variable service when connected
Replies: 21
Views: 1775

Re: Intermittent service, variable service when connected

That completely proves it. So the internet speed dropped to about 0.19MB/s wirelessly and when tested on the cable it is 2.06 MB/s.

Routers rooted. :roll:
by JJDisco
Mon Dec 05, 2011 9:46 pm
Forum: ADSL connections
Topic: Intermittent service, variable service when connected
Replies: 21
Views: 1775

Re: Intermittent service, variable service when connected

Have done all the previous tests without the netgear on as it wasn't working at that time. Now having been on the net for a while (wirelessly), the modem has completely dropped out a few more times. So I tested the lack of connection with my mobiles (I seem to like two of things) and no connection w...
by JJDisco
Mon Dec 05, 2011 8:01 pm
Forum: ADSL connections
Topic: Intermittent service, variable service when connected
Replies: 21
Views: 1775

Re: Intermittent service, variable service when connected

OK tested both lappys with cable, ping average is 0ms as guessed by you guys. I'm thinking that it is probably the wireless connections in the router that are intermittent. This may have helped earlier :oops: . I also have an extender that I just purchased (about 3 weeks ago) a NETGEAR WN2000RPT Uni...