Search found 23 matches

by AzwanM
Thu Oct 13, 2011 8:49 pm
Forum: Mobile services
Topic: Mobile account number
Replies: 4
Views: 997

Re: Mobile account number

Hello. Appologies for stealing your thread but I've just ported out 2 of our 4 mobiles as these were very low usage (a couple of calls only per month) and not worth continuning the minimum monthly spend on these. Do I need to advise Exetel of this or is it automatic as part of the port out process,...
by AzwanM
Thu Oct 06, 2011 10:38 pm
Forum: Invoicing & billing
Topic: Requesting response to billing enquiry
Replies: 3
Views: 1358

Re: Requesting response to billing enquiry

Hi, Approximately 13 days ago I raised a request in regards to a billing issue. ( Ticket ID: 4450476 ) I haven't received a response yet, and I would appreciate an update ASAP. The basic summary of my request is this: In the month of August I reached my download quota, but for some technical reason...
by AzwanM
Thu Oct 06, 2011 10:36 pm
Forum: Invoicing & billing
Topic: Double Charging and no one's fixing it
Replies: 3
Views: 1252

Re: Double Charging and no one's fixing it

Hi, I created a ticket on my billing issue. Ticket number: #4355168 Background : My plan OCV200/19 - ADSL2+, Fix Line, $19Mobile Package - $70 per month During migration from Naked DSL to OCV200/19 - i did not manage to port my mobile number in. To fix this - I contacted Exetel, they cancelled the ...
by AzwanM
Sat Sep 10, 2011 2:25 pm
Forum: Mobile services
Topic: Z8 and Z15 plans - August calls/data included in Sept usage
Replies: 15
Views: 1878

Re: Z8 and Z15 plans - August calls/data included in Sept us

Response received in email from Exetel billing was:- "Unfortunately it is not possible to offset the total calls/data against the correct period as it takes a gap of approx 2 to 3 business days minimum for wholesale suppliers to update their resellers. Please accept our sincere apologies for the in...
by AzwanM
Fri Sep 09, 2011 3:07 pm
Forum: Mobile services
Topic: Z8 and Z15 plans - August calls/data included in Sept usage
Replies: 15
Views: 1878

Re: Z8 and Z15 plans - August calls/data included in Sept us

I have read your response and reference to 10.2 of the T&C's http://www.exetel.com.au/mobile_terms_conditions.php#tc9 Please confirm that all calls/data usage is applied to the CAP for the period in which that usage occurred regardless of when the data for this usage is received by Exetel. I have s...
by AzwanM
Fri Sep 09, 2011 9:23 am
Forum: Mobile services
Topic: Z8 and Z15 plans - August calls/data included in Sept usage
Replies: 15
Views: 1878

Re: Z8 and Z15 plans - August calls/data included in Sept us

Have two Z8 and one Z15 plan. All services show call and data usage late August offset against the September CAP. Can you confirm that the CAP applies to the calendar month given Exetel prorated the first month on that basis. Logged support email on 05SEP11 -ticket number is - #4401374# and got the...
by AzwanM
Mon Sep 05, 2011 4:39 pm
Forum: Invoicing & billing
Topic: Z39 $604 overcharge
Replies: 8
Views: 2257

Re: Z39 $604 overcharge

Hi Gaz, You are not alone. The exact same thing has happened to me. I received an invoice with nearly $300 worth of calls made, but there was NO itemization of how the charges were derived. One day later my internet gets disconneced! I sent an email to billing, and ring Exetel regarding this, and w...
by AzwanM
Tue Aug 09, 2011 9:32 pm
Forum: Invoicing & billing
Topic: Why am I being interim billed on Z39 mobile plan?
Replies: 14
Views: 4022

Re: Why am I being interim billed on Z39 mobile plan?

I recently signed up for the Z39 mobile plan which is supposed to give me 200 minutes of calls + 5GB data. My data usage for the month so far is 57MB. Why, then, have I received this email? For service 04xxxxxxxx please be advised you will be interim billed $100 in 2 days for your Exetel HSPA Mobil...