Search found 362 matches

by udara
Wed Jun 27, 2012 11:38 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 3044

Re: Seriously slow speeds in the evening

I've now lost internet connection completely. It's now been 25 says since I raised this and the line is clearly worse if I now have no connection. I expect to be compensated for the poor service I am having to out up with as well as the live to be fixed. I await your positive reply Hi Damien, I can...
by udara
Thu Jun 21, 2012 9:46 pm
Forum: Mobile services
Topic: SurePage greeting
Replies: 2
Views: 785

Re: SurePage greeting

Hi, I recently enable SurePage on my Exetel Mobile Servive so I can divert calls to SurePage whilst I'm overseas, but I can't find out how I can go about specifying the greeting the operator should use when answering calls on my behalf? Currently calls are answered with a fairly generic (and somewh...
by udara
Wed Jun 20, 2012 11:49 pm
Forum: Telephone issues
Topic: line noise
Replies: 6
Views: 2525

Re: line noise

I have the optus line and adsl2 bundle also a voip number. adsl seems to be working ok so does the voip number but when I go to use the line number there is a bad crackling noise bad enough that you can not use it what is the best way to go with this. Hi, I have run a line test and some of the resu...
by udara
Wed Jun 20, 2012 11:08 pm
Forum: ADSL connections
Topic: Unstable internet connection to europe
Replies: 7
Views: 1370

Re: Unstable internet connection to europe

I pissed a few people off recently, on IRC, I'm begginning to wonder if they're not attacking my connection somehow. Is there a way exetel can confirm this? There is no way that we can confirm this Looking at your Ping and trace route results i cannot see any issues , if your dad is also having pro...
by udara
Wed Jun 20, 2012 9:13 pm
Forum: Email issues
Topic: SMTP - Relay not permitted.
Replies: 9
Views: 5940

Re: SMTP - Relay not permitted.

I tried the smtp.vic setting again just for the hell of it - after a long period it connected only to tell me ...guess what :) Good ol relay not permitted. After changing some more settings in Chunderbird I've got the mail.optusnet smtp sending mail no problems, thanks guys for your help. Good to h...
by udara
Wed Jun 20, 2012 9:05 pm
Forum: ADSL connections
Topic: Unstable internet connection to europe
Replies: 7
Views: 1370

Re: Unstable internet connection to europe

Are you experiencing issues generally with your Internet or is it only to these specific servers ? If you are experiencing these issues only to the servers in Europe will you be able to send an email to residentialsupport@exetel.com.au with a Ping and a Trace route to the servers that you are trying...
by udara
Wed Jun 20, 2012 4:24 pm
Forum: Email issues
Topic: SMTP - Relay not permitted.
Replies: 9
Views: 5940

Re: SMTP - Relay not permitted.

Hi all; I am not sure what the deal is here, but when trying to setup email in Thunderbird (with manual setup and auto) I encountered a problem with being unable to send email, getting the message 'Relay not permitted'. Yet I am logging in using my exetel hspa service, whats to relay? I've tried va...
by udara
Mon Jun 18, 2012 8:58 pm
Forum: ADSL connections
Topic: Unstable Line Speed For The Past 2 Weekends - Wagga Wagga
Replies: 3
Views: 662

Re: Unstable Line Speed For The Past 2 Weekends - Wagga Wagg

For the past 2 weeks, I seem to be having horrible download speeds that has been interfering with internet use. Upload speeds seem to be fine and working as it should be, but when downloading programs, streaming music or generally playing online games, the internet has become almost useless. I did ...
by udara
Mon Jun 18, 2012 7:09 pm
Forum: ADSL connections
Topic: Slow ADSL speeds and given the run around by support.
Replies: 15
Views: 2636

Re: Slow ADSL speeds and given the run around by support.

Our network engineers are looking into this , we should have an update from them soon
by udara
Fri Jun 15, 2012 10:54 pm
Forum: Customer reviews
Topic: Thank you - smooth churn and easy setup
Replies: 1
Views: 3476

Re: Thank you - smooth churn and easy setup

Thank you ....Its good to hear that everything went smoothly and its always nice to have some feedback :)
by udara
Wed Jun 13, 2012 10:32 pm
Forum: Member facilities & usage meter
Topic: Customer Detail Service Status issue
Replies: 3
Views: 1621

Re: Customer Detail Service Status issue

Our developers have confirmed that this is working now :D , however it may take a few minutes for the results to be displayed :D
by udara
Tue Jun 12, 2012 9:34 pm
Forum: ADSL connections
Topic: Line Sync Speeds
Replies: 5
Views: 747

Re: Line Sync Speeds

As per the conversation that I had with you, I have now escalated this issue to our wholesale supplier for further investigations. the ticket ID is 5268673 :)

We will keep you updated on the progress
by udara
Wed Jun 06, 2012 10:15 pm
Forum: VOIP
Topic: VoIP is engaged for all calls
Replies: 6
Views: 1928

Re: VoIP is engaged for all calls

Hi Udara, Nope haven't used any other modem/ATA or anything. Exetel is on the list, but I'm not sure if I should choose it, given that I set up stuff in the advanced settings. Try selecting Exetel and see if there is a difference , what it should do is select the domain and other settings that are ...
by udara
Wed Jun 06, 2012 6:45 pm
Forum: Member facilities & usage meter
Topic: Customer Detail Service Status issue
Replies: 3
Views: 1621

Re: Customer Detail Service Status issue

This issue is still being investigated , we have not been given an ETA for this by our development team

We'll keep you posted :) and let you know as soon as this is resolved .
by udara
Wed Jun 06, 2012 5:27 pm
Forum: VOIP
Topic: VoIP is engaged for all calls
Replies: 6
Views: 1928

Re: VoIP is engaged for all calls

Tafkam wrote:Also, in the VoIP "quick setup", SIP service provider is set to "Manual". Is that right or should it be set to Exetel?
If Exetel is not available on the list of SIP service providers , then you can use either "other" or "Manual" like in your case . This should not be a problem