Search found 362 matches

by udara
Wed Jun 06, 2012 5:24 pm
Forum: VOIP
Topic: VoIP is engaged for all calls
Replies: 6
Views: 2282

Re: VoIP is engaged for all calls

Hi ,

I tested your VOIP number using a soft phone and there doesn't seem to be any issues in making outgoing calls . :?

Looking through the settings that you have posted , I cannot see any issues with it as well .

Have you by chance tested a different VOIP enabled modem or a ATA ?
by udara
Wed Jun 06, 2012 5:07 pm
Forum: NBN and other Fibre Services
Topic: FTTH - Parkbridge Estate - Speed issues - whats happening ?
Replies: 9
Views: 3848

Re: FTTH - Parkbridge Estate - Speed issues - whats happenin

Would you be able to PM me your service number so that i could have a look at this :)
by udara
Tue Jun 05, 2012 11:26 pm
Forum: ADSL connections
Topic: Random Slow ADSL1
Replies: 2
Views: 720

Re: Random Slow ADSL1

I have looked into your connection and i cannot see any issues at the moment however i have created a ticket (5257962) , through this i will send you an email with some further testing that we require to effectively troubleshoot the issue. :)
by udara
Mon Jun 04, 2012 10:33 pm
Forum: ADSL connections
Topic: Slow ADSL 200 KB/S after 11am in Perth
Replies: 1
Views: 604

Re: Slow ADSL 200 KB/S after 11am in Perth

As per the conversation that you had with one of my colleagues , we are investigating this issue .

I have created a ticket for future reference (Ticket ID: 5255861) .
by udara
Mon Jun 04, 2012 9:04 pm
Forum: ADSL connections
Topic: Slow speeds hills district, sydney
Replies: 7
Views: 1580

Re: Slow speeds hills district, sydney

Very slow speeds in Hills district for last few hours. From exetel speed test: Your current bandwidth reading is: 189.30kbps which means you can download at 23.66 KB/sec. from our servers. Have tried two differennt working modems, have reset both and cannot find any problems. No system updates in l...
by udara
Thu May 31, 2012 1:04 pm
Forum: Member facilities & usage meter
Topic: Customer Detail Service Status issue
Replies: 3
Views: 1848

Re: Customer Detail Service Status issue

On the member facility page, there's an option under Network/Connection Problems? for checking service status. If I select this, I can view the upload/download chart and speed test but not the current connection details. If I select that, the popup panel appears but nothing shows in it and the stat...
by udara
Tue May 29, 2012 4:35 pm
Forum: VOIP
Topic: LNP of call-diversion-only Telstra number
Replies: 6
Views: 2798

Re: LNP of call-diversion-only Telstra number

I have forwarded your query to our provisioning team who will be able to look into it and advise you appropriately :)
by udara
Tue May 29, 2012 3:30 pm
Forum: Fax via ADSL
Topic: Fax2Email
Replies: 1
Views: 57582

Re: Fax2Email

Hi: I'm a fairly new user. I don't even know my way around these forums very well. I have both a landline number and a VOIP number thru' Exetel. I urgently need someone to send me a fax from overseas. Firstly do I qualify for this service and, also, which number do I give to the sender? I'm not eve...
by udara
Thu May 24, 2012 12:46 pm
Forum: ADSL connections
Topic: Outage in ACT?
Replies: 10
Views: 1389

Re: Outage in ACT?

Hi guys, I don't have Internet in the last 24 hours, the 'ACT' led light from my external router is off light in the last 24 hours, I try anything like turn off for few hours or more to restart again and I still couldn't get online Internet, and I pay the bill ontime too, please help. I don't think...
by udara
Thu May 24, 2012 10:59 am
Forum: Mobile services
Topic: Intermittent phone service
Replies: 3
Views: 1292

Re: Intermittent phone service

I'm getting limited service again, intermittently. I think it must be a phone problem - it is a very cheap Samsung. Can anyone tell me please, whether problems in the phone are likely to cause this, and if so, what is the problem? I got new SIM card and that seemed to work for a while, and battery ...
by udara
Wed May 23, 2012 1:11 pm
Forum: Telephone issues
Topic: Optus and new PSTN connections
Replies: 6
Views: 3009

Re: Optus and new PSTN connections

Would you please be able PM me your service number or the ticket number, so that I can have a look at it :)
by udara
Tue May 22, 2012 12:54 pm
Forum: ADSL connections
Topic: Slow as P2P
Replies: 42
Views: 7547

Re: Slow as P2P

Ah, I'm sorry I got so grumpy too! But I have received the form response several times in email and see it through these forums... It gets a little old =). Anyhow, onward with my quest for an alternative client. We are sorry for the inconvenience caused to you and also for the fact that we cannot g...
by udara
Fri May 18, 2012 3:23 pm
Forum: Improvement & suggestions
Topic: New 12 months contract when changing plan
Replies: 6
Views: 5287

Re: New 12 months contract when changing plan

If I elect to change plan, even to a higher priced one, it currently says it will be a new 12 months contract plus it will cost $20 to change plan. However on confirming the plan change one of the fine print items contradicts this: "I understand that a speed change or an allowance upgrade/downgrade...
by udara
Mon May 14, 2012 3:44 pm
Forum: ADSL connections
Topic: Outage in ACT?
Replies: 10
Views: 1389

Re: Outage in ACT?

Thanks! Working again - sweet sweet contact with the outside world. It was off for 5 minutes or so. Made no difference whatsoever. So what was the problem? There was a minor routing issue . It resolved it self as soon as i manually dropped your connection and your router reconnected . it should hav...
by udara
Mon May 14, 2012 2:59 pm
Forum: ADSL connections
Topic: Outage in ACT?
Replies: 10
Views: 1389

Re: Outage in ACT?

Hi guys. This is a little frustrating. Second time in less than a month - no problem with the modem, no change to my setup. Power cycled the modem, but still stuck with no access to anything offshore. It seems Exetel.com.au works, as do some parts of smh.com.au and ebay.com.au, but it seems that of...