Search found 362 matches

by udara
Tue May 01, 2012 11:28 am
Forum: HSPA connections
Topic: Tethering rates on WBP plan
Replies: 24
Views: 11861

Re: Tethering rates on WBP plan

And what is that correct APN? I'll admit I'm confused. Would you be able to PM me your Mobile number so that i can confirm to you the correct APN that you should use . I'm on M8, Android (Galaxy S II). That page says to use one of YESINTERNET, INTERNET, OPTUS WAP. I don't understand the comment in ...
by udara
Tue May 01, 2012 10:22 am
Forum: ADSL connections
Topic: New Connection
Replies: 4
Views: 829

Re: New Connection

I dont know the service number as it is a new phone connection as well but i will pm you my old account service number as this may give you enough information about me to find my new connection. I have been with exetel for about 7 years now so hopefully you can find my information. thanks. Yes i wa...
by udara
Tue May 01, 2012 9:54 am
Forum: Archived threads
Topic: Unplanned outage - Telstra - ADSL services -No ETR
Replies: 2
Views: 872

Unplanned outage - Telstra - ADSL services -No ETR

Event

Unplanned outage in KEMPSEY, NSW

Impact

All Telstra DSL services in KEMPSEY will experience No Auth issues.

ETR

No ETR at this stage.

Next update within 24 hours
by udara
Tue May 01, 2012 9:35 am
Forum: ADSL connections
Topic: no internet connection - Perth
Replies: 1
Views: 529

Re: no internet connection - Perth

jmcuts wrote:Anyone else in Perth having adsl issues since last night? I can only browse Exetel pages, nothing else :( have logged a ticket number 5146237
There was a slight issue with your connection , and I have corrected this now :) , would you please be able to have a look at the connection :?:
by udara
Tue May 01, 2012 9:11 am
Forum: ADSL connections
Topic: New Connection
Replies: 4
Views: 829

Re: New Connection

Hi i recently moved and had to apply for a new connection. I changed from a optus based plan to a telstra plan and had to get exetel to connect the phone as well. This was done on last Friday and last night i notice i had dial tone so i connected my modem and i also get line sync. Of course it does...
by udara
Mon Apr 30, 2012 8:45 pm
Forum: ADSL connections
Topic: Very Slow Speed: Have called Telstra
Replies: 8
Views: 2361

Re: Very Slow Speed: Have called Telstra

Thanks for looking into it...will do some testing and report back. This is what I'm getting now (without the phone (VOIP) plugged in): Downstream Upstream SNR Margin (dB): 10.3 14.0 Attenuation (dB): 44.5 22.5 Output Power (dBm): 1.2 10.6 Attainable Rate (Kbps): 1912 792 Rate (Kbps): 2522 693 About...
by udara
Mon Apr 30, 2012 8:39 pm
Forum: ADSL connections
Topic: Slow speeds in rockhampton
Replies: 3
Views: 633

Re: Slow speeds in rockhampton

Hi singlecell, I have a run a line test on your connection but i cannot see any issues , however i have done a rest to the port at the exchange as well. Would you please be able to run a few speed tests through http://www.exetel.com.au/speed with only the modem connected without any filters or split...
by udara
Fri Apr 27, 2012 3:52 pm
Forum: ADSL connections
Topic: Random Dropouts / Disconnects
Replies: 5
Views: 1097

Re: Random Dropouts / Disconnects

I don't know if it was your line check or my clicking 'buy' on a new cheap test modem, but I haven't even unpacked the other modem and everything is running smoothly. I've only had one disconnect in the last two days with an all new and exciting error: Apr 27 08:26:48 daemon pppd[27018]: No respons...
by udara
Thu Apr 26, 2012 9:51 pm
Forum: ADSL connections
Topic: Very Slow Speed: Have called Telstra
Replies: 8
Views: 2361

Re: Very Slow Speed: Have called Telstra

Bringing this issue back up... I thought I would wait a while after Telstra came the second time to look at the line. They reported everything to be within acceptable conditions. My speeds are still very slow and I have several disconnects every week....at least twice a day. I don't know what else ...
by udara
Wed Apr 25, 2012 10:12 pm
Forum: ADSL connections
Topic: Random Dropouts / Disconnects
Replies: 5
Views: 1097

Re: Random Dropouts / Disconnects

There is nothing else connected on the line except the modem. And of course I threw out my old modem last month. I'll try to get my hand on another one in the next few days, but the old one did have the same kind of problems, just not in the same frequency. Let me know how it goes with an alternate...
by udara
Wed Apr 25, 2012 10:05 pm
Forum: ADSL connections
Topic: ADSL2+ application
Replies: 6
Views: 799

Re: ADSL2+ application

define wrote:Thanks I have just called sales and she has changed my plan request :D
No worries :) , Glad to hear that everything is sorted now :mrgreen:
by udara
Wed Apr 25, 2012 9:16 pm
Forum: ADSL connections
Topic: ADSL2+ application
Replies: 6
Views: 799

Re: ADSL2+ application

given we are on day 29 of 31 days for this billing cycle would changing over this late mean another month on ADSL 1 ? If so I think we will just stay with the application we put through You have requested for the plan change on the 17th of April that is within this billing cycle , the plan change t...
by udara
Wed Apr 25, 2012 7:33 pm
Forum: ADSL connections
Topic: Random Dropouts / Disconnects
Replies: 5
Views: 1097

Re: Random Dropouts / Disconnects

I just had a look at your connection and i too can see some dropouts too :( , therefore i ran a line test to see if there were any issue on the line however the line test is within specifications and looks good. Have you tried connecting the modem directly without any other equipment connected ? if ...
by udara
Wed Apr 25, 2012 7:21 pm
Forum: ADSL connections
Topic: ADSL2+ application
Replies: 6
Views: 799

Re: ADSL2+ application

I will pass this on to the sales team , they should be able to help you with this :)
by udara
Wed Apr 25, 2012 12:39 am
Forum: ADSL connections
Topic: Download Speed Issue, "network related issues"
Replies: 2
Views: 548

Re: Download Speed Issue, "network related issues"

Hi jscarl,

I will get in touch with you tomorrow to explain the reasons behind issue that you are having :)