Search found 362 matches

by udara
Thu Mar 14, 2013 3:26 pm
Forum: Mobile services
Topic: No voicemail service
Replies: 5
Views: 2244

Re: No voicemail service

Um, you can stop fixing it now thanks! I just got a message saying it was disabled, then my pin was reset, and now my mailbox setup has been wiped.... :( Sorry for the Inconvenience cause :( , It looks like you had sent an email to the provisioning team (Ticket ID: 6288237), saying that the Voice m...
by udara
Wed Mar 13, 2013 11:14 am
Forum: Member facilities & usage meter
Topic: Mobile Meter doesn't work when pinned as shortcut
Replies: 1
Views: 1829

Re: Mobile Meter doesn't work when pinned as shortcut

Greetings, I found mention of this problem in a post dated in 2011, so I don't know if it didn't get fixed or has returned... From the members facilities home screen, I go into the mobile meter view and open one of my mobile services I then click the "Add this page to your shortcuts bar" When I cli...
by udara
Fri Mar 01, 2013 11:08 am
Forum: ADSL connections
Topic: Every time it rains.....
Replies: 10
Views: 3033

Re: Every time it rains.....

The latest Fault ticket ID is 6205867 and this is currently under investigations . :)
by udara
Thu Feb 28, 2013 11:20 pm
Forum: ADSL connections
Topic: Every time it rains.....
Replies: 10
Views: 3033

Re: Every time it rains.....

I have no internet and I'm getting kind of annoyed. :( I am a loyal Exetel customer of 7 - 8 years and have now logged 5 calls within the last few weeks (every time it rains) and still have no resolution to my problem. I understand that the problem is probably due to something wrong on the infrastr...
by udara
Wed Feb 27, 2013 4:27 pm
Forum: Modem issues
Topic: Trouble with TP-LINK TD-8817 modem ISP settings
Replies: 3
Views: 3846

Re: Trouble with TP-LINK TD-8817 modem ISP settings

The password I was sent worked and with PPPoE LLC. It's something that came back to me with the old modem: typing things in manually doesn't change or prove anything. Nothing takes effect at all until you click on 'Save All'. It had the correct password saved before and was using that. This time I ...
by udara
Tue Feb 26, 2013 11:23 pm
Forum: Modem issues
Topic: Trouble with TP-LINK TD-8817 modem ISP settings
Replies: 3
Views: 3846

Re: Trouble with TP-LINK TD-8817 modem ISP settings

The connection type should be set to " PPPoE LLC " :) , However i can see a few failed authentication attempts on our Radius logs. Therefore I have sent you an email to the nominated email account with the ADSL username and password . Please try the username and password that I have sent and let us ...
by udara
Tue Feb 26, 2013 11:10 pm
Forum: Mobile services
Topic: Inconsistant mobile porting information
Replies: 1
Views: 1190

Re: Inconsistant mobile porting information

Hi Mort,

I will forward this to the relevant department and get this looked into.

Thank you for bringing this up .
by udara
Tue Feb 26, 2013 10:59 pm
Forum: ADSL connections
Topic: Application for moving
Replies: 4
Views: 1829

Re: Application for moving

Hi,

I cannot see a relocation request for this service , you will have to re-submit a new re-location through the members facilities .
by udara
Tue Feb 26, 2013 8:47 pm
Forum: Invoicing & billing
Topic: International Roaming Invoicing
Replies: 1
Views: 1749

Re: International Roaming Invoicing

Hi, I just received my weekly Exetel usage summary, and I am overseas so I've been using roaming a little bit. In my usage summary, I see this: International Roaming | 13 | 120 | $12.20 What does that mean? 13 of what? 120 of what? By my calculations, the costs look about right compared to my usage...
by udara
Mon Feb 25, 2013 4:43 pm
Forum: ADSL connections
Topic: Page showing Auth connections?
Replies: 2
Views: 1693

Re: Page showing Auth connections?

I recall there was a page you could view for troubleshooting your ADSL connection that showed things like your recent ADSL Authentication connections. I can't find it anywhere now. Does it still exist somewhere? It is still available on the members facilities , once you log in goto the " Network/Co...
by udara
Fri Feb 08, 2013 9:13 pm
Forum: ADSL connections
Topic: Slow internet speeds QLD
Replies: 19
Views: 3359

Re: Slow internet speeds QLD

mightymatt wrote:seems to go up and down a bit just leave it and see how it goes ill post again in like an hour or 2
do you have any noise on the phone line ? , if not try connecting the modem without any filters or other devices directly to the main wall socket and see if there is any difference.
by udara
Fri Feb 08, 2013 6:59 pm
Forum: ADSL connections
Topic: Slow internet speeds QLD
Replies: 19
Views: 3359

Re: Slow internet speeds QLD

Buderim QLD 4556 Half normal speeds, also slower on and off since 12pm today. Was 100% before then. http://www.exetel.com.au/speed/dsl/results.php?kbps=4286.8&downloadtime=5.733&KB=3000&recorded=1 Usually get 14mbps I have run a line test on your connection and i cannot find anything out of the ord...
by udara
Thu Feb 07, 2013 10:55 pm
Forum: Mobile services
Topic: Sim changeover
Replies: 8
Views: 3232

Re: Sim changeover

Hi Received a new micro sim today and went to where the letter told me and it said i hadn't ordered a new sim. I tried to call provishioning and it was closed at 21:12 and the letter said it is open till 21:30. How can i activate this sim quickly ? Thanks Lawrie Would you please be able to PM me yo...
by udara
Fri Feb 01, 2013 7:54 pm
Forum: HSPA connections
Topic: Android Tablet
Replies: 3
Views: 4067

Re: Android Tablet

hi i'm on a Mobile Broadband Exetel plan using a Huawei E1792 . can i use this SIM in my Google (Asus) Nexus 7 HSPA Tablet? i have tried these settings http://exewiki.exetel.com.au/index.php?title=APN_Setup_-_Android i get optus 3g signal but will not connect and surf is there any other settings or...
by udara
Fri Feb 01, 2013 4:33 pm
Forum: Mobile services
Topic: Voicemail PIN?
Replies: 1
Views: 1143

Re: Voicemail PIN?

Pfitzy wrote:I have two mobile services under my account - both of them received SMS from 321 with the text

Your Voicemail PIN was reset. The new PIN is nnnn.


Where nnnn is a 4 digit number.

What gives?
Would you please be able to PM me your Mobile numbers so that i can see what has happened . :)