Search found 362 matches

by udara
Fri Jan 04, 2013 12:28 pm
Forum: ADSL connections
Topic: New plan, old sync speed.
Replies: 11
Views: 2038

Re: New plan, old sync speed.

On Jan 1 I was moved from an old 1.5Mbit plan to a current 8Mbit plan but I'm still syncing at the old 1536/256 even after unplugging the modem power and phone for 30 mins+. I'm pretty keen to see what sort of speed I can sync at after 5 years of 1.5Mbit so I'm just wondering if anyone knows when I...
by udara
Thu Jan 03, 2013 1:06 pm
Forum: HSPA connections
Topic: Unable to connect to Westpac online banking
Replies: 1
Views: 3679

Re: Unable to connect to Westpac online banking

Hi ahas,

Would you please be able to PM me your service number so that I can have a look at this issue :)
by udara
Thu Dec 27, 2012 10:59 pm
Forum: Mobile services
Topic: Samsung Galaxy Ace problems with exetel
Replies: 1
Views: 1156

Re: Samsung Galaxy Ace problems with exetel

I have just bought a new unlocked Galaxy ACE, put in our Sim from Exetel & when the phone turns on it asks us to select a sim service, Virgin mobile or Yes Optus. We have called Exetel & what they have asked us to do does not work. We just want to use the Exetel phone connection & internet that com...
by udara
Mon Nov 26, 2012 12:53 pm
Forum: ADSL connections
Topic: Issues connecting to some websites
Replies: 5
Views: 580

Re: Issues connecting to some websites

Hi, For the last 4 days I haven't been able to access some websites from anything connected via our modem ie. laptops, 3 desktop computers, phone. I'm been able to access them through my phone using 3G so it's not the sites. Facebook, Gmail and my kid's school http://www.plattsburg-pschool.com.au i...
by udara
Mon Nov 26, 2012 10:54 am
Forum: HSPA connections
Topic: No Optus Mobile Data connections this morning....
Replies: 10
Views: 5530

Re: No Optus Mobile Data connections this morning....

Nope still down, but the Whirlpool thread above indicates that it's still an issue and Optus are aware of it. I checked this again with Optus they say that they claim that it was resolved earlier this this morning , however they say that the issue has re-occurred since and they are looking in to th...
by udara
Mon Nov 26, 2012 10:41 am
Forum: Mobile services
Topic: "Line in use" message on my handset
Replies: 6
Views: 1597

Re: "Line in use" message on my handset

Hello! It seems I am having exactly the same issue again. Cannot dial out from my landline handset, nobody can call in. I hear a ringing/dialling noise when I try to make a call. Please let me know if there is a better way for me to communicate a recurring issue. Thanks in advance. It would be best...
by udara
Fri Nov 23, 2012 12:40 pm
Forum: Archived threads
Topic: Unplanned outage in QLD
Replies: 5
Views: 698

Unplanned outage in QLD

Event

Unplanned outage Telstra - QLD

Impact

Most Services may experience authentication issues

ETR

No ETR
by udara
Wed Nov 21, 2012 10:31 am
Forum: Mobile services
Topic: International Roaming / Data - Bad Policy
Replies: 4
Views: 2402

Re: International Roaming / Data - Bad Policy

Hi Udara, thanks for the response. I completely appreciate the situation that exetel is in, however; the policy that exetel has chosen to follow is different to that of Telstra, Optus, etc which means the end result is that for those people who travel overseas a lot are faced with jumping through h...
by udara
Fri Nov 16, 2012 11:54 am
Forum: Mobile services
Topic: International Roaming / Data - Bad Policy
Replies: 4
Views: 2402

Re: International Roaming / Data - Bad Policy

Hi Ben, We appreciate the situation that you are in, and whilst we endeavor to make our products and services as customer friendly and easy to use as possible, there are some restrictions and considerations to which Australian Telecommunication providers need to adhere to. Some of these regulatory r...
by udara
Fri Nov 16, 2012 10:41 am
Forum: ADSL connections
Topic: No Internet - Exetel wholesale provider migration
Replies: 25
Views: 2217

Re: No Internet - Exetel wholesale provider migration

johnn wrote:Thanks Udara for your prompt reply. I have sent you a PM
John N
Hi John,

I have not received your PM :( , could you try again , if not you could email me the service number to udharap@exetel.com.au .
by udara
Fri Nov 16, 2012 10:38 am
Forum: Mobile services
Topic: Roaming problem in Japan
Replies: 3
Views: 1202

Re: Roaming problem in Japan

stealthben wrote:I am currently in Japan with roaming turned on and the phone has been unable to find ANY networks since being here.
Would you please be able to PM me your Mobile number so that i can take a look at it :)
by udara
Thu Nov 15, 2012 12:56 pm
Forum: Member facilities & usage meter
Topic: Exetel Helpdesk - Ticket History Fatal Error
Replies: 5
Views: 3237

Re: Exetel Helpdesk - Ticket History Fatal Error

Cindercharge wrote: Hello Glend,

Thank you, the problem has now been resolved.
Good to hear that its all working now :mrgreen:
by udara
Thu Nov 15, 2012 12:55 pm
Forum: ADSL connections
Topic: No Internet - Exetel wholesale provider migration
Replies: 25
Views: 2217

Re: No Internet - Exetel wholesale provider migration

I have been without a phone line (Exetel is the service provider) and with no Internet or email facilities other than on Telstra 3G from my iPad). Using my mobile I have rung Exetel three times and after 30 hours I've got no help other than to tell me I'll be charged over $200 if th fault is mine. ...
by udara
Wed Nov 14, 2012 2:36 pm
Forum: Member facilities & usage meter
Topic: Exetel Helpdesk - Ticket History Fatal Error
Replies: 5
Views: 3237

Re: Exetel Helpdesk - Ticket History Fatal Error

Hello, Under Exetel's Helpdesk - Ticket History - My Open Conversations, I am currently receiving the error indicated below instead of the normal listing of open and historical fault tickets. This error also appears when attempting to log a new fault ticket, which makes reporting the issue somewhat...
by udara
Wed Nov 07, 2012 3:48 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 3029

Re: Seriously slow speeds in the evening

No it was never resolved. I was sent an email to say that it had been resolved and I then had a series of emails with udara which clearly pointed out that nothing had been resolved and that the statement that it was resolved was an error on Exetels behalf. As per the conversation that I had with yo...