Exetel customer help forum

Thanks Fahim, I am conducting the required tests now and will reply to your email shortly. cheers Mark Blanes :) @ 09.00 tests completed results sent via email. Exetel DSL speed test since 9am is now reporting increase to :- Your current bandwidth reading is: 4.26 Mbps - which means you can downloa...

I dont know if they did something for me overnight because I had a fault logged or if its right for everyone but after another reboot this morning mine is nearly back to how it used to be. iView is working fine, all browsing is fine, Im getting good low 50-60ms pings to the mainland and I can hit 2...

roby wrote:same thing has happened to me . This is the second month in a row it has happened.

Our Development team is looking into this issue and it should be corrected soon

Mine is still not right and im not wasting today trying to work with tech support over something that is still a statewide problem, its too nice outside anyway. There must be something they are doing differently than Telstra. The only thing I can think of was if AAPT used ethernet and not Telstra's...

gcuser wrote:I have the same problem. This has been going on for a while now.

"Your Account IP details cannot be changed at the moment. Please try again soon or contact Exetel support."

Regards

It should be alright now , it has been corrected

CatS84 wrote:Thanks, issue has been fixed, Exetel support was speedy and helpful.

Thank you . its good to hear that everything has been fixed

There was rain the morning that i started having problems again (after the week that it worked perfectly), i remember thinking that may have been the cause but then assumed it must have just been a coincidence since the problem stayed around long after we'd had any rain. We do have 12v downlights, ...

We are investigating all the affected services individually and escalating to our wholesale supplier for further investigation .

Having a problem with my landline - can't call out and people can't call in, and my cordless handset displays a "line in use" message after it dials a number. I tried unplugging everything, using new cords, switching to a corded phone, and still no luck. Having no problems with my ADSL though. Is t...

I have recently changed from a 1500 adsl1 connection to an adsl2 connection and received an email from Exetel tells me that it had gone through, but I am not getting any change in download speed. My modem tells me my downstream linerate is 1536kbps - this should be higher, shouldn't it. I also went...

Godde wrote:Haha awesome, I was just about to leave too.

Thanks guys!

No Worries

Hi Godde,

You are correct passwords are randomly generated now

I have now recreated the Username and Password for your friends connection and I have sent an email and a sms with the credentials to the given email address and mobile number respectively.

tell me what is the nature of this issue? is it the optus problem or my mbf problem. tell me the details. what kind of 7/24 service. big joke! As per the conversation that i had with you a few minutes ago we cannot determine the exact cause of the issue without a tech going out , as such according ...

Thank for your help. But how would u stand disconnection phone and adsl service over 48hrs. and you still did not fixed the problem and let me try till 29/10 without any reason. I prepaid the service, and i do not think it is fair. Due to the nature of the issue that you are having , 29/10 is the e...

Hi, I'm trying to port mobile phone number from Telstra to Exetel WBP plan. Activation was initiated on Oct 11 and I still can't receive and make phone calls. Provisioning team are telling me that it's not possible to make or receive voice calls with WBP plan. I have another mobile phone that was r...