Search found 362 matches

by udara
Tue Oct 09, 2012 10:39 pm
Forum: ADSL connections
Topic: Evening Speed issues adsl2
Replies: 14
Views: 1742

Re: Evening Speed issues adsl2

We have been having this problem for a couple of weeks now in Melb, times mid evening, it could not be slower, obviously pick up speed overnight, our speed is 1500 & we get about 300 at this time every night. Hi drewey10, Would you please be able to conduct a few speed tests during different time o...
by udara
Tue Oct 09, 2012 10:27 pm
Forum: Modem issues
Topic: setting up an NBN wireless connection
Replies: 3
Views: 4326

Re: setting up an NBN wireless connection

Hi, we have just changed over from our old ADSL exetel connection to an NBN Wireless connection. We have finally found some info about configuring our Netcomm NB16WV router for WAN and have put in username and password but nothing happens. There is a WAN light on the front of the router but no conn...
by udara
Tue Oct 09, 2012 10:22 pm
Forum: Telephone issues
Topic: Cancelling voicemail, select call accept, caller id
Replies: 5
Views: 2713

Re: Cancelling voicemail, select call accept, caller id

Hi, On my Exetel home phone I am trying to cancel voicemail, select call accept and caller id - these are the three features that are each charged at $3 per month. In Member Facilities under Manage Services > Wireline > Update Telephone Settings, it says there is a change request pending from 2nd S...
by udara
Mon Oct 01, 2012 4:53 pm
Forum: Mobile services
Topic: Usage data did not reset at start of month
Replies: 7
Views: 1094

Re: Usage data did not reset at start of month

Hi, I have six exetel (optus) mobile services for for my family. Today (1st of the month) I have been receiving usage notifications for some of my services. I have checked my user facility and it seems my usage is still accumulating on last months data. My adsl service has reset as expected. Perhap...
by udara
Fri Sep 28, 2012 11:20 pm
Forum: ADSL connections
Topic: New billing cycle, still capped????
Replies: 13
Views: 1805

Re: New billing cycle, still capped????

I will look into this with our development team :)
by udara
Fri Sep 28, 2012 6:30 pm
Forum: Member facilities & usage meter
Topic: Shold I get usage warnings for ADSL?
Replies: 12
Views: 2055

Re: Shold I get usage warnings for ADSL?

Mort wrote:PM Sent

I have escalated this to our development team :) , I will get back to you once they have a look at this
by udara
Fri Sep 28, 2012 6:17 pm
Forum: ADSL connections
Topic: New billing cycle, still capped????
Replies: 13
Views: 1805

Re: New billing cycle, still capped????

Yabbie wrote:
udara wrote:Hi Brad,

Please PM me your service number or the support ticket number enabling me to have a look into what happened here .
Done. I look forward to your reply :)
Hi Brad,

I have replied to your email :)
by udara
Fri Sep 28, 2012 5:37 pm
Forum: Other
Topic: Help needed following Telstra stuff-up.
Replies: 8
Views: 3007

Re: Help needed following Telstra stuff-up.

The plot sickens .... ............... Colour me confused as well as frustrated and angry. I'll know more in a couple of hours when I get back home. I will be following this up with our wholesale providers , however would you be able to PM me and let me know a time that you will be at home so that i...
by udara
Fri Sep 28, 2012 4:18 pm
Forum: Member facilities & usage meter
Topic: Shold I get usage warnings for ADSL?
Replies: 12
Views: 2055

Re: Shold I get usage warnings for ADSL?

You can subscribe to usage notifications in your members area. Hi James, I just checked and it was already enabled for ADSL usage notifications. It's using the same email address as my Mobile usage notifications and I got them of, but I haven't seen any ADSL ones. Hi Mort, Could you please PM me yo...
by udara
Fri Sep 28, 2012 4:13 pm
Forum: ADSL connections
Topic: New billing cycle, still capped????
Replies: 13
Views: 1805

Re: New billing cycle, still capped????

Hi, Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect. Hi Steve, I can verify that I did NOT have to restart my modem for the removal from the shaping pool to take effect. My question to you is *why wasn't I auto...
by udara
Wed Sep 26, 2012 11:08 am
Forum: ADSL connections
Topic: Service issue update anyone #5647182 Speed is wofeful
Replies: 15
Views: 1870

Re: Service issue update anyone #5647182 Speed is wofeful

Your current bandwidth reading is: 15.97 Mbps which means you can download at 2 MB/sec. from our servers. 28.8 kbps dial-up 33.6 kbps dial-up 53.3 kbps dial-up 56 kbps ISDN 128 kbps ISDN 384 kbps DSL 768 kbps DSL 1000 kbps DSL 1500 kbps DSL/T1/Cable Modem 16351.3 kbps YOU Our wholesale supplier est...
by udara
Mon Sep 24, 2012 5:10 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 2993

Re: Seriously slow speeds in the evening

Your speed issue is currently being worked on. There is no immediate solution as our supplier has confirmed that they have some network related issues. We have escalted this case the the supplier and their management is aware of the situation. Steps are being taken to remedy the issue. At the momen...
by udara
Wed Sep 19, 2012 11:58 am
Forum: ADSL connections
Topic: International link appears to be screwed
Replies: 1
Views: 352

Re: International link appears to be screwed

It seems the international link is screwed. I can't get to anything beyond the following router: 7 xe-5-1-0.r05.sydnau01.au.bb.gin.ntt.net (202.68.64.162) 42.360 ms 33.829 ms 32.613 ms I hope this isn't going to be out of action too long ! :( This may be due to the outage that we are currently expe...
by udara
Wed Sep 19, 2012 9:47 am
Forum: Member facilities & usage meter
Topic: Please help with inquiry about which plan I should get?
Replies: 9
Views: 2459

Re: Please help with inquiry about which plan I should get?

James. C wrote:And it is likely that there will be some plans without the phone bundle?
If the service will be going through the Optus infrastructure , it will be bundled with the phone .
by udara
Wed Sep 19, 2012 9:42 am
Forum: ADSL connections
Topic: ADSL2+ upload/download sync speed ratio ??
Replies: 6
Views: 1127

Re: ADSL2+ upload/download sync speed ratio ??

Hi All, I am approximately 1.1km from my exchange and get a sync speed generally of 12600kb/sec download and 1020kb/sec upload(basically at the theoretical maximum). The upload speed is where I would expect it to be based on distance (damn fast !! :D ), the download side I would expect to sync some...