Search found 362 matches

by udara
Tue Sep 18, 2012 12:54 pm
Forum: Archived threads
Topic: Unplanned outage in VIC - Telstra ADSL Services
Replies: 10
Views: 2653

Re: Unplanned outage in VIC - Telstra ADSL Services

Update

Telstra confirms that the outage has been restored.
by udara
Fri Sep 14, 2012 12:14 pm
Forum: SMS via ADSL
Topic: SMS detail retrieval very slow / timeout
Replies: 4
Views: 4332

Re: SMS detail retrieval very slow / timeout

andys wrote:Hi,

I have messaged you the username. It is getting even worse now.
Our developers confirm that the issue has been restored now , would you be able to let us know if you are still experiencing issues :?:
I have created a ticket (Ticket ID: 5577975), for any future references
by udara
Tue Sep 11, 2012 11:10 am
Forum: ADSL connections
Topic: Connection drop outs
Replies: 37
Views: 3527

Re: Connection drop outs

I keep having problems in Wollongong as well. Connection drops out. I have conducted a line test on your connection and i can see a few issues, however we need to conduct another line test with out any of the telephony equipment connected to the line to confirm where the problem is. I tried to call...
by udara
Thu Sep 06, 2012 11:07 am
Forum: Email issues
Topic: issues with spam
Replies: 12
Views: 4700

Re: issues with spam

Do I have to then do anything to "teach" it ?????? Mike You will have to Forward spam emails to spam@exetel.com.au to train the spam filter What happens if ironport inadvertantly deletes a wanted email Mike if ironport deletes an email , we will not be able to retrieve it :( , however when add the ...
by udara
Wed Aug 29, 2012 7:15 pm
Forum: Archived threads
Topic: Unplanned outage - QLD IP transit link
Replies: 1
Views: 625

Unplanned outage - QLD IP transit link

Event:

We are having a service disruption on one of the QLD IP transit links.

Impact:

All customers in QLD are experiencing degraded services.

We are investigating the problem.
by udara
Thu Aug 16, 2012 4:44 pm
Forum: ADSL connections
Topic: Suddenly very slow ADSL2
Replies: 33
Views: 4112

Re: Suddenly very slow ADSL2

EdgyDave wrote:................. Success! The fault is fixed and we are now getting 10Mbps!
Good to hear that its all restored now :mrgreen:
by udara
Wed Aug 15, 2012 7:35 pm
Forum: SMS via ADSL
Topic: SMS detail retrieval very slow / timeout
Replies: 4
Views: 4332

Re: SMS detail retrieval very slow / timeout

When using api_sms_detail.php lately, looking up an SMS by customer reference number can be extremely slow. HTTP Timeout of 1 minute is being exceeded. It used to work fine, any way this can be fixed? - Andrew Hi Andrew , Would you please be able to PM me your API username , so that i can have a lo...
by udara
Fri Aug 10, 2012 10:22 pm
Forum: Other
Topic: Connection issues
Replies: 5
Views: 2798

Re: Connection issues

I am having issues with steam and "league of legends" I can't connect to LOL and I have issues with steam, I can do all things from work ok which is IINET it's only at home on exetel that the issue occurs. Any idea's. Hi xvart, I had a look at you connection and I cannot see anything particularly w...
by udara
Mon Aug 06, 2012 11:39 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 3020

Re: Seriously slow speeds in the evening

It has now been over 2 months and the service has now deteriorated to speeds of 107.59 KB/sec and 53.73 KB/sec . I no longer want to hear that a month ago you raised it with the supplier, I want you to get it fixed. While I appreciate that I haven't been charged for June, I still was affected for J...
by udara
Mon Jul 30, 2012 12:40 pm
Forum: ADSL connections
Topic: Dropouts on Hamilton, NSW exchange since Friday 27/7
Replies: 2
Views: 603

Re: Dropouts on Hamilton, NSW exchange since Friday 27/7

My service has browned out a few times since around 10:30 pm Friday night (27/7) for between five and thirty minutes each time. It's really strange - the service doesn't stop all at once - for a few minutes I'll be able to load some websites, and others will connect to the server but won't download...
by udara
Fri Jul 27, 2012 3:45 pm
Forum: ADSL connections
Topic: Modem Connected, No Internet
Replies: 10
Views: 2777

Re: Modem Connected, No Internet

I have connected my modem all lights are solid, adsl and ppp. Seems to be logged into the main exetel server but no internet, even has 11mb usage on my account. the phone has no dial tone, high pitched noise after about 20 secs. I was connected to internode before this connection so i know the mode...
by udara
Fri Jul 13, 2012 11:37 am
Forum: Virus / spam / spyware issues
Topic: email scam
Replies: 6
Views: 5782

Re: email scam

Captain Kermit wrote: Is there an exetel address we can forward these to by any chance?
Yes :) , you can forward these emails to "spam@exetel.com.au" this will train our spam filters . However we cannot guarantee that all spam will be filtered out :(
by udara
Fri Jul 06, 2012 4:53 pm
Forum: HSPA connections
Topic: Tethering iPhone With Exetel
Replies: 64
Views: 27695

Re: Tethering iPhone With Exetel

I am on an "m" plan and using the YESINTERNET apn as specified on the link provided, and tethering is enabled in the user services (it was already enabled when I changed to the m plan specifically so I could tether). But I'm still getting the "contact Optus" message on the phone when I attempt to e...
by udara
Thu Jul 05, 2012 10:25 am
Forum: ADSL connections
Topic: ADSL2 Inconsistent Speeds and drop outs - Narellan
Replies: 7
Views: 1343

Re: ADSL2 Inconsistent Speeds and drop outs - Narellan

Same issues here along with the same lack of response from support. Unfortunately I didn't get around to changing service providers last month but that's happening this month. Currently my upload never gets past 21kB/s for any protocol and I'm having constant dropouts. Service varies wildly from fu...
by udara
Thu Jun 28, 2012 10:34 pm
Forum: ADSL connections
Topic: Seriously slow speeds in the evening
Replies: 25
Views: 3020

Re: Seriously slow speeds in the evening

Hi Damien, I can see the service online at the moment . I will contact you tomorrow to further discuss the issues explained to you in the email via ticket 5252713 If you aren't going to make contact, probably best not to say you will. I have sent you a PM as well as an email with regards to this .