Search found 2546 matches

by KavindaS
Wed Jan 22, 2020 12:55 pm
Forum: ADSL connections
Topic: What's my IP address?
Replies: 4
Views: 31

Re: What's my IP address?

Thanks so much for checking that out. I don't remember it now, and I don't recall reporting any "random website access" but it is good to know when it occurred. Thanks again. Unfortunately, there is no specific comment about the web sites. However, the following comments were made. " Customer says ...
by KavindaS
Tue Jan 21, 2020 5:56 pm
Forum: ADSL connections
Topic: What's my IP address?
Replies: 4
Views: 31

Re: What's my IP address?

I maintain a website, and to make sense of Google Analytics, I need to be able to discount traffic that comes from me. So that means I need to know my IP address. Some years ago my IP address here at Exetel was 220.233.xx.yyy, but now I note it is 115.70.zz.aaa. Are you able to tell me approximatel...
by KavindaS
Tue Jan 21, 2020 2:45 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - QLD
Replies: 1
Views: 56

Re: Emergency Maintenance work - Fibre - QLD

UPDATE
------------

Maintenance was successfully carried out during the scheduled time.
by KavindaS
Sat Jan 18, 2020 12:55 am
Forum: Web space, mirror & blog services
Topic: How to log in to my free webspace?
Replies: 2
Views: 24

Re: How to log in to my free webspace?

I went to log in but cannot find it. There is some thing like a blog but I wasa wanting to upload a WordPress CMS. I have me credentials for the original webspace but not sure if it is current. Including the service details, send an email to hosting@exetel.com.au or you may have to get the credenti...
by KavindaS
Thu Jan 16, 2020 2:03 pm
Forum: NBN and other Fibre Services
Topic: NBN Constant droouts
Replies: 3
Views: 69

Re: NBN Constant droouts

kperth wrote:
Thu Jan 16, 2020 1:08 am
I've been having the same problems since yesterday.
Customer # 250517.
Your ticket reference number is 16638890. We will investigate and send you the details via an email.
by KavindaS
Thu Jan 16, 2020 1:58 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - QLD
Replies: 1
Views: 76

Re: Emergency Maintenance work - Fibre - QLD

UPDATE
---------

Maintenance was successfully carried out during the scheduled time.
by KavindaS
Wed Jan 15, 2020 6:45 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - QLD
Replies: 1
Views: 76

Emergency Maintenance work - Fibre - QLD

Event Notification Start Date & Time : 16/01/2020 05:30:00 QLD standard time. Finish Date & Time :16/01/2020 07:00:00 QLD standard time. Duration : 1 hour and 30 minutes Wholesale Supplier - Opticomm Work Description : Our Network Engineers will be performing a network maintenance during this outage...
by KavindaS
Wed Jan 15, 2020 3:00 pm
Forum: NBN and other Fibre Services
Topic: NBN Constant droouts
Replies: 3
Views: 69

Re: NBN Constant droouts

Hi, We have been constant dropouts with our NBN connection over the past few days, I have asked people that live in my area if they are having the same problem and they are. Are there any known issues in my area? Customer No: 209746 Thanks Tim Hi Tim, Welcome to the Exetel forum :) We have checked ...
by KavindaS
Tue Jan 14, 2020 2:13 pm
Forum: ADSL connections
Topic: Constant dropouts over the last couple of weeks
Replies: 2
Views: 46

Re: Constant dropouts over the last couple of weeks

Hi, We have had constant drop outs with our ADSL connection. I have swapped out the modem and filter and still it hasn't fixed it. We had the phone outlet fixed inside the house, but the problem still persists. There is constant static on the landline and so I think we need to have a technician com...
by KavindaS
Tue Jan 14, 2020 1:59 pm
Forum: NBN and other Fibre Services
Topic: super unreliable NBN service, now disconnected for few days
Replies: 4
Views: 70

Re: super unreliable NBN service, now disconnected for few days

thank you for your reply, looking forward to see your whole seller's team action for solving the problem. with regards For further investigation of your fault a field technician is required. This has been scheduled for Thursday, 16 January 2020, 8:00 AM - 12:00 PM . Please ensure that suitable acce...
by KavindaS
Thu Jan 09, 2020 8:02 pm
Forum: Invoicing & billing
Topic: No responce from billing team
Replies: 1
Views: 36

Re: No responce from billing team

[Exetel Billing #PIT-91949-827} two follow ups Still no responce Phone Billing support hours not suitable for western australia regards Marke Hi Marke, Exetel apologies for the inconvenience may have caused. I have informed the Billing team to check and reply to you at the earliest possible. Ticket...
by KavindaS
Wed Jan 08, 2020 6:17 pm
Forum: Email issues
Topic: Email account access.
Replies: 1
Views: 46

Re: Email account access.

I rang about 2.5 hours ago to get access back to my email account that had been locked due to spammed access attempts (that I was notified of via email apparently, thanks, that's very very very helpful) and was told to attempt access to the account in half an hour. I still cannot access my email ac...
by KavindaS
Mon Jan 06, 2020 7:12 pm
Forum: NBN and other Fibre Services
Topic: Packet loss again on LBN Co Melbourne CBD
Replies: 3
Views: 63

Re: Packet loss again on LBN Co Melbourne CBD

vanavanavana wrote:
Mon Jan 06, 2020 11:58 am
Thank you, I've provided the additional information requested.
Thanks for sending the details. We will further investigate and provide you feedback via the ticket reference 16579840.
by KavindaS
Thu Dec 26, 2019 3:13 am
Forum: Customer reviews
Topic: Caboolture Ningi Outage
Replies: 1
Views: 62

Re: Caboolture Ningi Outage

What is going on. Internet down again!!! Last time I had this happen the company went under. Do I need to look for another provider. No other company seems to have an issue, just Exetel. I think you need to provide your customers an explanation other than we not sure of the issue, NBN technicians a...
by KavindaS
Fri Dec 20, 2019 5:50 pm
Forum: NBN and other Fibre Services
Topic: Bridge mode
Replies: 15
Views: 396

Re: Bridge mode

Hi Kavinda, I deleted the message you sent with the credentials and now want to upgrade my router. Can you resend my credentials please? I have pm'd you my customer number. Cheers. Message you have sent appears to be deleted now. If you still need the credentials, please re send the customer id via...