Search found 2692 matches

by KavindaS
Sat May 09, 2020 12:33 am
Forum: Invoicing & billing
Topic: Overdue email for invoice that has actually been paid
Replies: 5
Views: 481

Re: Overdue email for invoice that has actually been paid

On 5 May 2020 I got an email purporting to be from Exetel alleging that an invoice was unpaid when in fact it was via credit card on 04 May 2020. The email says to ignore its content of the payment has been made within 48 hours. I have never received one of these emails before (so why now?) and my ...
by KavindaS
Sat May 09, 2020 12:27 am
Forum: NBN and other Fibre Services
Topic: NBN Dropping out
Replies: 1
Views: 442

Re: NBN Dropping out

Sycamore St Caulfield South. NBN tech reported signal was extremely week to the pit (curb). NBN dropping out every few minutes. Extremely frustrating. NBN supposedly fixing in 2 business days. So far no difference. Please provide the ticket reference number here, if your service issue is still pers...
by KavindaS
Mon May 04, 2020 11:47 pm
Forum: Other
Topic: Filtering specific websites
Replies: 10
Views: 1089

Re: Filtering specific websites

Feude wrote:
Sat May 02, 2020 10:25 pm

Hi,

PM sent.

Thanks
Exetel apologies for the inconvenience may have caused. I have resent to your nominated gmail address and the ticket reference is 17185648.
by KavindaS
Fri May 01, 2020 11:56 pm
Forum: Modem issues
Topic: How to get update for ZTE H268A?
Replies: 65
Views: 10452

Re: How to get update for ZTE H268A?

jmander wrote:
Thu Apr 30, 2020 4:29 pm
Hello - can you please update my firmware. Customer cumber is 404854
Many thanks
Modem firmware has been upgraded as per your request under reference #17176168.
by KavindaS
Fri May 01, 2020 11:50 pm
Forum: Improvement & suggestions
Topic: MyExetel - BEta
Replies: 3
Views: 725

Re: MyExetel - BEta

Hi Andrew,

Thank you for the feedback and we have informed to our developing team.
by KavindaS
Fri May 01, 2020 11:38 pm
Forum: Customer reviews
Topic: No internet
Replies: 1
Views: 364

Re: No internet

Hi, Internet has been spotty for the past weeks. Today it has gone down since 11am. Restarting modem doesn't fix it. Can't work from home without internet. Please help! Did you contact the support department? What is the ticket reference number? Provide any service reference here, if the issue stil...
by KavindaS
Fri May 01, 2020 11:36 pm
Forum: Email issues
Topic: Attachment Upload Failed
Replies: 1
Views: 329

Re: Attachment Upload Failed

Barnesy05 wrote:
Wed Apr 29, 2020 12:10 pm
Since the new interface was launched yesterday (webmail login) I am unable to attach a file when sending an email...just get a message "File Upload Failed" :roll: :?:

Any help appreciated.
Is it one specific attachment or you can simply attach anything? What is the capacity of the attachment?
by KavindaS
Fri May 01, 2020 11:34 pm
Forum: ADSL connections
Topic: Failed in test authentication with ISP
Replies: 3
Views: 531

Re: Failed in test authentication with ISP

Hi I am a new customer and I have ordered a boardband service and it has been actived from 27 April 2020. I use Tp-link W8960N as the modem Router. By following the quick setup : I chose ADSL WAN as WAN type at the first step; then the WAN configuration, I type in the PPP username and password as I...
by KavindaS
Fri May 01, 2020 11:29 pm
Forum: ADSL connections
Topic: Ethernet connection issue problem
Replies: 1
Views: 406

Re: Ethernet connection issue problem

I'm using ZTE H268A. Mainly playing games and watching twitch tv, the use of Ethernet is important. However, when playing a game over Wi-Fi, there is no connection problem, but when using Ethernet, there is a connection problem. For example, Blizzard games ,some steam games and Twitch tv. also I've...
by KavindaS
Fri May 01, 2020 11:27 pm
Forum: NBN and other Fibre Services
Topic: Link status keeps dropping off on ZTE H268A Gordon, ACT
Replies: 1
Views: 487

Re: Link status keeps dropping off on ZTE H268A Gordon, ACT

Sharkey327 wrote:
Mon Apr 27, 2020 7:12 pm
Has anyone else been experiencing rolling outages today in the suburb of Gordon, ACT using the ZTE H268A Router? Still ongoing as we speak!
If you still experiencing any stability issues, PM me your service number and I will check.
by KavindaS
Fri May 01, 2020 11:23 pm
Forum: Modem issues
Topic: Where to download the latest Exetel NetComm NF18ACV Firmware
Replies: 10
Views: 857

Re: Where to download the latest Exetel NetComm NF18ACV Firmware

Hi, I've just checked and my firmware as also reverted back to NF18ACV Firmware Version R6B016! Perhaps it's an onboard fallback if the updated firmware encounters an issue it can't resolve? Cheers It is possible. May be the latest updated one is not properly released or doesn't support all the mod...
by KavindaS
Fri May 01, 2020 11:07 pm
Forum: Other
Topic: Filtering specific websites
Replies: 10
Views: 1089

Re: Filtering specific websites

Only IP filtering feature is available with this model of the modem, which can be found on page 4-12 of the manual. If you don't have the manual with you, pm me your service details and I will email on your nominated email address. ZXHN H268A device, select Internet > Security > Filter Criteria. Cl...
by KavindaS
Thu Apr 30, 2020 2:37 pm
Forum: Archived threads
Topic: planned maintenance for exemail webmail on 27th April 11:30 PM -11:59 PM AEST
Replies: 1
Views: 508

Re: planned maintenance for exemail webmail on 27th April 11:30 PM -11:59 PM AEST

UPDATE

Maintenance was successfully carried out during the scheduled time.
by KavindaS
Thu Apr 30, 2020 2:35 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 496

Re: Emergency Maintenance work - Fibre - VIC

UPDATE

Maintenance was successfully carried out during the scheduled time.
by KavindaS
Thu Apr 30, 2020 12:25 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW
Replies: 1
Views: 581

Re: Emergency Maintenance work - Fibre - NSW

UPDATE
----------

Maintenance was successfully carried out during the scheduled time.