Search found 2524 matches

by KavindaS
Thu Nov 28, 2019 1:20 pm
Forum: Modem issues
Topic: NetComm NF18ACV Firmware update
Replies: 2
Views: 68

Re: NetComm NF18ACV Firmware update

I'm trying to update my firmware on an Exetel supplied NF18ACV but the menu option is not available. Does anyone know how to get to Firmware Update on this modem router? 1. Connect your computer/device to the Netcomm modem using an Ethernet (must) 2. Open a Web Browser, and type 192.168.20.1 into t...
by KavindaS
Thu Nov 28, 2019 1:17 pm
Forum: Web space, mirror & blog services
Topic: SMTP Email sender automatically getting a copy
Replies: 5
Views: 90

Re: SMTP Email sender automatically getting a copy

squeakytown wrote:
Thu Nov 28, 2019 10:06 am
Hi,

I have emailed hosting@exetel.com.au yesterday (and I also emailed a different issue on Saturday).
Neither has resulted in the normal auto reply with a reference number...

Dave
Hi Dave,

Please PM me your email address and I will trace the tickets.
by KavindaS
Tue Nov 26, 2019 7:36 pm
Forum: Web space, mirror & blog services
Topic: SMTP Email sender automatically getting a copy
Replies: 5
Views: 90

Re: SMTP Email sender automatically getting a copy

Sorry - this is all sending email from the Exetel Free and paid hosting via PHP. The same code is used for both, But the Free site automatically bcc in the sender. I have no code for bcc at this point - so this is being done I suspect by Exetel's configuration. Dave Hi Dave, I have further discusse...
by KavindaS
Mon Nov 25, 2019 7:43 pm
Forum: Email issues
Topic: Outlook 2019
Replies: 52
Views: 991

Re: Outlook 2019

Red Diablo wrote:
Mon Nov 25, 2019 6:18 pm
Hi KasunW

Changes made but no luck.
I get a POP3 error as shown below.


Change POP3 Settings 20191125.png
Please hold this. I am waiting for the feedback from our system admins. Reference number 16370247.
by KavindaS
Mon Nov 25, 2019 5:08 pm
Forum: Email issues
Topic: cannot send emails
Replies: 1
Views: 28

Re: cannot send emails

After six months, all of a sudden I cannot send email. I get message "SMTP-AUTH is not allowed on Port 25' (screen shot of full message attached). I have not changed any settings. I have attempted to provide screenshots of my SMTP settings; however, this forum site keep rejecting them as 'file too ...
by KavindaS
Mon Nov 25, 2019 4:28 pm
Forum: NBN and other Fibre Services
Topic: Constant dropouts from a few minutes to several hours.
Replies: 9
Views: 193

Re: Constant dropouts from a few minutes to several hours.

Having the same issue in Cremorne (2090) since Friday mid-day. Called the technical support twice over the weekend and i am left with this strange feeling that we are going nowhere. Can we please get an update? Can you provide an estimated time of repair? More transparent communication would be app...
by KavindaS
Mon Nov 25, 2019 4:21 pm
Forum: Web space, mirror & blog services
Topic: SMTP Email sender automatically getting a copy
Replies: 5
Views: 90

Re: SMTP Email sender automatically getting a copy

Hi, Can you please confirm Exetel are automatically sending the smtp sender (bcc) email account a copy of emails which are sent from the free Exetel website. I don't see the same behavior from the Paid Exetel website hosting. We aren't including an bcc in our code, but this occurs regardless in the...
by KavindaS
Fri Nov 22, 2019 9:25 pm
Forum: Email issues
Topic: Outlook 2019
Replies: 52
Views: 991

Re: Outlook 2019

bodogbodog wrote:
Fri Nov 22, 2019 9:30 am
Not fixed for me
I haven’t spent a lot of time on it as I just click through the error message and get my email
But it is annoying to have to do so
As informed in my previous response, we will provide a general response here, once we have received the feedback from our system administrators.
by KavindaS
Fri Nov 22, 2019 9:24 pm
Forum: Email issues
Topic: Outlook 2019
Replies: 52
Views: 991

Re: Outlook 2019

Was this successfully fixed for other users? I also have the same problem after upgrading from Outlook 2007 to Outlook 2019. I have already emailed Technical Support and received this response below but the Wiki has old information and only goes up to Outlook 2010 which was superseded many years ag...
by KavindaS
Fri Nov 22, 2019 6:01 pm
Forum: NBN and other Fibre Services
Topic: NBN outage in Hurlstone Park
Replies: 8
Views: 136

Re: NBN outage in Hurlstone Park

We have escalated few reported issues with the supplier and received information about an identified issue. Therefore, please refer the outage notified via https://forum.exetel.com.au/viewtopic.php?f=296&t=45235 and contact Exetel (If the issue persists only) after following the written troubleshoot...
by KavindaS
Thu Nov 21, 2019 6:37 pm
Forum: NBN and other Fibre Services
Topic: NBN outage in Hurlstone Park
Replies: 8
Views: 136

Re: NBN outage in Hurlstone Park

Hi Exetel, Still suffering under a non supply of NBN service to our modem. Any reports? Suggestions? Help? There appears to be a delay in receiving messages. I have received them all now. Checked for any knows outages and there are no issues reported in your area with our supplier. Therefore, I hav...
by KavindaS
Thu Nov 21, 2019 6:33 pm
Forum: NBN and other Fibre Services
Topic: NBN outage in Hurlstone Park
Replies: 8
Views: 136

Re: NBN outage in Hurlstone Park

I am also in Hurlstone Park and am having an outage. Can you advise on this issue. It has been out since 7am for me too. The lights on the NBN Modem: Power on, Downstream flashing - other two are dark. Seems to be a line issue. Can you please advise. K Received you service address via the PM. Consi...
by KavindaS
Thu Nov 21, 2019 3:41 pm
Forum: NBN and other Fibre Services
Topic: NBN outage in Hurlstone Park
Replies: 8
Views: 136

Re: NBN outage in Hurlstone Park

Hi Exetel, Still suffering under a non supply of NBN service to our modem. Any reports? Suggestions? Help? There appears to be a delay in receiving messages. I have received them all now. Checked for any knows outages and there are no issues reported in your area with our supplier. Therefore, I hav...
by KavindaS
Thu Nov 21, 2019 11:35 am
Forum: NBN and other Fibre Services
Topic: Usual turnaround time for an FTTP connection?
Replies: 3
Views: 53

Re: Usual turnaround time for an FTTP connection?

My customer number is 449023, I've also sent a PM if that helps Received your PM and thanks for the details provided. I have checked the notes in your ticket reference 16373575 and further discussed with our provisioning department. Usually to class 3 FTTP services, confirmed activation time frame ...
by KavindaS
Thu Nov 21, 2019 11:08 am
Forum: NBN and other Fibre Services
Topic: Usual turnaround time for an FTTP connection?
Replies: 3
Views: 53

Re: Usual turnaround time for an FTTP connection?

NccTardis wrote:
Thu Nov 21, 2019 11:05 am
I recently ordered a new connection at my new place with FTTP. Is anyone from Exetel able to provide an ETA, as after 5 phone calls to provisioning I still can't get a clear answer.
What is the customer id you have received or any ongoing ticket reference number?