Search found 2692 matches

by KavindaS
Thu Apr 30, 2020 12:25 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 707

Re: Emergency Maintenance work - Fibre - VIC

UPDATE
----------

Maintenance was successfully carried out during the scheduled time.
by KavindaS
Sat Apr 25, 2020 4:38 pm
Forum: Modem issues
Topic: Where to download the latest Exetel NetComm NF18ACV Firmware
Replies: 10
Views: 1694

Re: Where to download the latest Exetel NetComm NF18ACV Firmware

Hi, I recently updated my Exetel Netcomm NF18ACV to the latest version 2 firmware "NF18ACV Firmware Version NC2-R6B017" from https://support.netcommwireless.com/products/NF18ACV Today I have just noticed that this has been downgraded on the modem to version "NF18ACV Firmware Version R6B016". Do Exe...
by KavindaS
Sat Apr 25, 2020 4:25 pm
Forum: NBN and other Fibre Services
Topic: NBN keeps dropping on NBN Arris CM8200 modem
Replies: 6
Views: 1114

Re: NBN keeps dropping on NBN Arris CM8200 modem

Another dropout today. Modem resetting as I write this (I've had to switch to mobile data). If someone could escalate this issue it would be appreciated as I host regular video conferences and can not use NBN for this purpose as dropouts would be a disaster mid-conference. Thanks. Exetel apologies ...
by KavindaS
Sat Apr 25, 2020 4:06 pm
Forum: Other
Topic: Filtering specific websites
Replies: 10
Views: 1837

Re: Filtering specific websites

Do you wish to have parental control with the modem? Hi KavindaS, I guess so, but access limitation to specific URL/IP address only. I won't need anything like time limitation or something. Only IP filtering feature is available with this model of the modem, which can be found on page 4-12 of the m...
by KavindaS
Thu Apr 23, 2020 11:34 pm
Forum: NBN and other Fibre Services
Topic: Outage South Morang VIC
Replies: 1
Views: 512

Re: Outage South Morang VIC

Kyls1979 wrote:
Tue Apr 21, 2020 7:14 pm
Experiencing connectivity issues since 1630 today!
Is the planned outage still going?
We believe you have referred here to the outage posted via viewtopic.php?f=296&t=45589.

Exetel apologies for the inconvenience may have caused.
by KavindaS
Thu Apr 23, 2020 11:30 pm
Forum: Other
Topic: Filtering specific websites
Replies: 10
Views: 1837

Re: Filtering specific websites

Hi all, As the title says, I am willing to filter specific websites so that it cannot be accessed via devices connected to my H268A modem. I am aware of both my local ip address and the target website's ip address, but ain't sure where and how to add them... It seems like Internet > Security > Filt...
by KavindaS
Thu Apr 23, 2020 11:26 pm
Forum: Modem issues
Topic: Where to download the latest Exetel NetComm NF18ACV Firmware
Replies: 10
Views: 1694

Re: Where to download the latest Exetel NetComm NF18ACV Firmware

Hori wrote:
Sun Apr 19, 2020 11:53 pm
i would like the same information This firmware is ancient clunky and basic
You may try the same as advised by richardn and let us know if we still need to send in an email.
by KavindaS
Wed Apr 22, 2020 3:20 am
Forum: Archived threads
Topic: Possible Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 651

Re: Possible Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

Our wholesale supplier has restored the outage.

Exetel apologizes for any inconvenience this may have caused.
by KavindaS
Tue Apr 21, 2020 2:24 pm
Forum: Modem issues
Topic: Internet has stopped working after I unplugged the modem and NBN box
Replies: 2
Views: 636

Re: Internet has stopped working after I unplugged the modem and NBN box

Hi Miri,

We have received your PM service details. I have checked the service on our radius server and it appears to have re authenticated and working with a successful session. Ticket reference number is 17032402.
by KavindaS
Mon Apr 20, 2020 1:49 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 654

Emergency Maintenance work - Fibre - VIC

Start Date & Time : 21/04/2020 04:00 AEST Finish Date & Time : 21/04/2020 06:00 AEST Duration : 2 hours Wholesale Supplier - FTTBW Work Description : Supplier Network Engineers will be performing a network maintenance during this outage window. Impact : Some customers in Melbourne using FTTBW provid...
by KavindaS
Sun Apr 12, 2020 7:55 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW
Replies: 1
Views: 750

Emergency Maintenance work - Fibre - NSW

Start Date & Time : 30/04/2020 00:00:00 AEST Finish Date & Time : 30/04/2020 01:00:00 AEST Duration : 1 hour Wholesale Supplier - NBN Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some customers in ASQUITH DEPOT and surrounding ...
by KavindaS
Sun Apr 12, 2020 7:45 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 707

Emergency Maintenance work - Fibre - VIC

Event Notification Start Date & Time : 29/04/20209 00:00:00 AEST Finish Date & Time : 29/04/20209 01:00:00 AEST Duration : 1 hour Wholesale Supplier - NBN Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some customers in PORT MELB...
by KavindaS
Fri Apr 10, 2020 7:08 pm
Forum: NBN and other Fibre Services
Topic: Modem and router all green, but no DSL link?
Replies: 11
Views: 1597

Re: Modem and router all green, but no DSL link?

Not true - we lost internet at 7am on 7 April. So the service has been stable for 3 days. We do not use VOIP so am uncertain what that relates to. Apologies for the confusion here and the correct reference number is 17047927. Connection stable for more than 3 days and 11 hours now and the supplier ...
by KavindaS
Fri Apr 10, 2020 6:26 pm
Forum: ADSL connections
Topic: Sync issues at Hornsby
Replies: 1
Views: 574

Re: Sync issues at Hornsby

Hi, I raised a helpdesk ticket 4 days ago reporting loss of ADSL sync (ref: UEV-94878-745) and have not received a response yet... Like many others at the moment I'm forced to work from home and need a stable internet connection. Sync has returned today but it's slow and still dropping out frequent...
by KavindaS
Fri Apr 10, 2020 6:18 pm
Forum: VOIP
Topic: VoIP settings for Grandstream HT801
Replies: 8
Views: 1509

Re: VoIP settings for Grandstream HT801

The Grandstream HT801 VoIP adaptor allows for very specific in-depth config, but also may prevent VoIP to work 'out of the box' without specialist knowledge. • I have a brand new HT801, where I have entered all SIP details provided by exetel, • and I have left all other settings as default (except ...