Exetel customer help forum

UPDATE
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Maintenance was successfully carried out during the scheduled time.

Hi, I recently updated my Exetel Netcomm NF18ACV to the latest version 2 firmware "NF18ACV Firmware Version NC2-R6B017" from https://support.netcommwireless.com/products/NF18ACV Today I have just noticed that this has been downgraded on the modem to version "NF18ACV Firmware Version R6B016". Do Exe...

Another dropout today. Modem resetting as I write this (I've had to switch to mobile data). If someone could escalate this issue it would be appreciated as I host regular video conferences and can not use NBN for this purpose as dropouts would be a disaster mid-conference. Thanks. Exetel apologies ...

Do you wish to have parental control with the modem? Hi KavindaS, I guess so, but access limitation to specific URL/IP address only. I won't need anything like time limitation or something. Only IP filtering feature is available with this model of the modem, which can be found on page 4-12 of the m...

Kyls1979 wrote: ↑

Tue Apr 21, 2020 7:14 pm

Experiencing connectivity issues since 1630 today!
Is the planned outage still going?

We believe you have referred here to the outage posted via viewtopic.php?f=296&t=45589.

Exetel apologies for the inconvenience may have caused.

Hi all, As the title says, I am willing to filter specific websites so that it cannot be accessed via devices connected to my H268A modem. I am aware of both my local ip address and the target website's ip address, but ain't sure where and how to add them... It seems like Internet > Security > Filt...

Hori wrote: ↑

Sun Apr 19, 2020 11:53 pm

i would like the same information This firmware is ancient clunky and basic

You may try the same as advised by richardn and let us know if we still need to send in an email.

Update

Our wholesale supplier has restored the outage.

Exetel apologizes for any inconvenience this may have caused.

Hi Miri,

We have received your PM service details. I have checked the service on our radius server and it appears to have re authenticated and working with a successful session. Ticket reference number is 17032402.

Start Date & Time : 21/04/2020 04:00 AEST Finish Date & Time : 21/04/2020 06:00 AEST Duration : 2 hours Wholesale Supplier - FTTBW Work Description : Supplier Network Engineers will be performing a network maintenance during this outage window. Impact : Some customers in Melbourne using FTTBW provid...

Start Date & Time : 30/04/2020 00:00:00 AEST Finish Date & Time : 30/04/2020 01:00:00 AEST Duration : 1 hour Wholesale Supplier - NBN Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some customers in ASQUITH DEPOT and surrounding ...

Event Notification Start Date & Time : 29/04/20209 00:00:00 AEST Finish Date & Time : 29/04/20209 01:00:00 AEST Duration : 1 hour Wholesale Supplier - NBN Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some customers in PORT MELB...

Not true - we lost internet at 7am on 7 April. So the service has been stable for 3 days. We do not use VOIP so am uncertain what that relates to. Apologies for the confusion here and the correct reference number is 17047927. Connection stable for more than 3 days and 11 hours now and the supplier ...

Hi, I raised a helpdesk ticket 4 days ago reporting loss of ADSL sync (ref: UEV-94878-745) and have not received a response yet... Like many others at the moment I'm forced to work from home and need a stable internet connection. Sync has returned today but it's slow and still dropping out frequent...

The Grandstream HT801 VoIP adaptor allows for very specific in-depth config, but also may prevent VoIP to work 'out of the box' without specialist knowledge. • I have a brand new HT801, where I have entered all SIP details provided by exetel, • and I have left all other settings as default (except ...