Exetel customer help forum

Hi Exetel, Still suffering under a non supply of NBN service to our modem. Any reports? Suggestions? Help? There appears to be a delay in receiving messages. I have received them all now. Checked for any knows outages and there are no issues reported in your area with our supplier. Therefore, I hav...

I am also in Hurlstone Park and am having an outage. Can you advise on this issue. It has been out since 7am for me too. The lights on the NBN Modem: Power on, Downstream flashing - other two are dark. Seems to be a line issue. Can you please advise. K Received you service address via the PM. Consi...

Hi Exetel, Still suffering under a non supply of NBN service to our modem. Any reports? Suggestions? Help? There appears to be a delay in receiving messages. I have received them all now. Checked for any knows outages and there are no issues reported in your area with our supplier. Therefore, I hav...

My customer number is 449023, I've also sent a PM if that helps Received your PM and thanks for the details provided. I have checked the notes in your ticket reference 16373575 and further discussed with our provisioning department. Usually to class 3 FTTP services, confirmed activation time frame ...

NccTardis wrote: ↑

Thu Nov 21, 2019 11:05 am

I recently ordered a new connection at my new place with FTTP. Is anyone from Exetel able to provide an ETA, as after 5 phone calls to provisioning I still can't get a clear answer.

What is the customer id you have received or any ongoing ticket reference number?

simonmartynellis wrote: ↑

Thu Nov 21, 2019 9:38 am

Hi Exetel,
NBN services have been suspended since about 7am in Hurlstone Park. Have tried the various methods for restoring the signal on the modem, to no avail. Would appreciate a report if at all possible.

PM me your customer id / service number and I will check for any known outages.

C/N 471727 Reported this yesterday AM and advised it was escalated to your wholesaler. Have heard nothing back, still happening. NTD constantly recycling, then internet disappears but all four lights still green, then NTD recycles itself. Manually rebooting causes the modem to hang with just Power ...

Having the same trouble in Ripponlea, 3185 just across the road from Elwood. Kindly refer this section https://forum.exetel.com.au/viewforum.php?f=296 for any known outages. If you cannot locate and if the service still not working, PM me your service number or the customer id and I will check acco...

My email account was locked without notice last Friday. The first I knew was that I could no longer received emails on my Android phone (never been able to send emails) and it was prompting me to enter my password. Then on Sunday I tried to get my emails on my desktop PC running MS Outlook. Same is...

UPDATE
---------

Maintenance was successfully carried out during the scheduled time.

Event Notification Start Date & Time : 19/11/2019 07:00:00 SA standard time. Finish Date & Time : 19/11/2019 08:00:00 SA standard time. Duration : 1 hour Wholesale Supplier - Opticomm Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact ...

leesa wrote: ↑

Sun Nov 17, 2019 8:43 pm

I've been waiting for the new firmware too and as it's now out I have installed it so I thought I'd share some info on it.

Thank you for sharing this valuable information of static route option for the ZTE modem users with the latest firmware.

PM sent Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132 I really hope it is fixed soon.... The speed is bit better today but still not what we are paying for https://exetel.speedtestcustom.co...

Hi Juan,

I have received your PM and already sent the account number to your mobile as a text message.

Hi I am porting my number out from Exetel. It seems I need to find out my account number as it was not listed anywhere in member facilities (not the custom id in invoice). What is my account number here? It is very frustrating that porting out is so difficult and I already failed twice. Thanks Juan...