Exetel customer help forum

stickytroll wrote: ↑

Wed Dec 04, 2019 4:50 pm

Ok thanks.

Can you provide here the lights status of the NBN NTD box?

stickytroll wrote: ↑

Wed Dec 04, 2019 3:13 pm

Fixed wireless is down since at least 12 noon today.

Red light on NBN box, tried restarting NBN box and router, no go.

Account number 461113

I am investigating this from end and therefore, do not make any changes and keep the devices on from your side.

I just got told the reason I cannot upload is I have not space left. My web site is no more the 18MB in size on a 100MB plan. Can someone clean out the web stats going back 2012 as I do not have access to delete it? Thanks, Andrew We will check this with our system administrators and provide you a ...

I will try and contact Microsoft but I note an earlier post in this thread where amillen advises that Microsoft was contacted who indicate that the problem is with Exetel, but I'll let you what they say. Hi, this problem is still ongoing, I have contacted Microsoft and they believe the problem is w...

Thanks Judep. I have sent you PM with details. My understanding is, Exetel should not block its service to just ZTE 268A modem which lacks basic features and its management console is aimed for only technical people. This is not the case with good modem routers with better coverage and features whi...

Hi there, Can you please advise how to find the correct ‘account number’’ to use? I can see an ‘account ID” and an ‘account number’ but both fail when I try to port. Thank you! Chris Hi Chris, Welcome to the Exetel forum and I have received your PM. Sent you a text message on your mobile including ...

Yummy wrote: ↑

Mon Dec 02, 2019 1:11 pm

Hi,

The service is still down. Please check if they are working on it?

We have further checked this and our supplier has not identified possible network issues. We will send you a text message with the confirmation.

I'm trying to update my firmware on an Exetel supplied NF18ACV but the menu option is not available. Does anyone know how to get to Firmware Update on this modem router? 1. Connect your computer/device to the Netcomm modem using an Ethernet (must) 2. Open a Web Browser, and type 192.168.20.1 into t...

squeakytown wrote: ↑

Thu Nov 28, 2019 10:06 am

Hi,

I have emailed hosting@exetel.com.au yesterday (and I also emailed a different issue on Saturday).
Neither has resulted in the normal auto reply with a reference number...

Dave

Hi Dave,

Please PM me your email address and I will trace the tickets.

Sorry - this is all sending email from the Exetel Free and paid hosting via PHP. The same code is used for both, But the Free site automatically bcc in the sender. I have no code for bcc at this point - so this is being done I suspect by Exetel's configuration. Dave Hi Dave, I have further discusse...

Red Diablo wrote: ↑

Mon Nov 25, 2019 6:18 pm

Hi KasunW

Changes made but no luck.
I get a POP3 error as shown below.


Change POP3 Settings 20191125.png

Please hold this. I am waiting for the feedback from our system admins. Reference number 16370247.

After six months, all of a sudden I cannot send email. I get message "SMTP-AUTH is not allowed on Port 25' (screen shot of full message attached). I have not changed any settings. I have attempted to provide screenshots of my SMTP settings; however, this forum site keep rejecting them as 'file too ...

Having the same issue in Cremorne (2090) since Friday mid-day. Called the technical support twice over the weekend and i am left with this strange feeling that we are going nowhere. Can we please get an update? Can you provide an estimated time of repair? More transparent communication would be app...

Hi, Can you please confirm Exetel are automatically sending the smtp sender (bcc) email account a copy of emails which are sent from the free Exetel website. I don't see the same behavior from the Paid Exetel website hosting. We aren't including an bcc in our code, but this occurs regardless in the...

bodogbodog wrote: ↑

Fri Nov 22, 2019 9:30 am

Not fixed for me
I haven’t spent a lot of time on it as I just click through the error message and get my email
But it is annoying to have to do so

As informed in my previous response, we will provide a general response here, once we have received the feedback from our system administrators.