Search found 2548 matches

by KavindaS
Mon Oct 28, 2019 11:07 pm
Forum: NBN and other Fibre Services
Topic: NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem
Replies: 4
Views: 168

Re: NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem

NSW Chatswood NBN down since 10:30 - all 4 green light on NBN modem, after power cycle, still having all four green lights, and ZTE router having all green too. I am posting this with the NBN connection. can access Exetel, but nothing else, not even google.com Please refer the URL https://forum.exe...
by KavindaS
Fri Oct 25, 2019 9:42 pm
Forum: Invoicing & billing
Topic: pay live option
Replies: 5
Views: 189

Re: pay live option

Why not just pay via direct debit each month? Because that doesn't work also. Can you confirm a ticket reference number here or provide the service number details via a PM, and I will check with the accounts receivable department ? PM received and thanks. I got the accounts receivable team to email...
by KavindaS
Thu Oct 24, 2019 2:41 pm
Forum: Invoicing & billing
Topic: pay live option
Replies: 5
Views: 189

Re: pay live option

Mick.G wrote:
Thu Oct 24, 2019 11:54 am
James wrote:
Thu Oct 24, 2019 10:49 am
Why not just pay via direct debit each month?
Because that doesn't work also.
Can you confirm a ticket reference number here or provide the service number details via a PM, and I will check with the accounts receivable department ?
by KavindaS
Wed Oct 23, 2019 1:23 pm
Forum: Email issues
Topic: Outlook 2019
Replies: 56
Views: 1352

Re: Outlook 2019

I am experiencing the same issue with Outlook 2019 on Windows 10 and my Exemail accounts - has there been any progress made on resolving this issue? I can access them ok on my iPhone and iPad as well as my old PC running an earlier version of Outlook It seems there's some incompatibility with the E...
by KavindaS
Wed Oct 23, 2019 1:16 pm
Forum: Customer reviews
Topic: internet
Replies: 3
Views: 164

Re: internet

Hi KavindaS I am probably posting in the wrong section of the Forum but anyway. My service stopped working last Wed 16th Oct. It came up again on Sat night until Sunday night and has been down since. It was still down when I left for work this morning Wed 23rd. Any ideas to what the problem is. It'...
by KavindaS
Tue Oct 22, 2019 6:00 pm
Forum: Telephone issues
Topic: Phone is not working properly.
Replies: 2
Views: 127

Re: Phone is not working properly.

Hi gang, Our phone can make calls out but you can't call in on it. It has been like this for about 2 weeks. When calling our number a recorded voice says, "The number you are ringing is currently unavailable", Or it just cuts off immediately with no connection made. Could you please make the necess...
by KavindaS
Mon Oct 21, 2019 11:05 pm
Forum: Customer reviews
Topic: internet
Replies: 3
Views: 164

Re: internet

kizzagee31 wrote:
Mon Oct 21, 2019 6:11 pm
I have had internet for one day on the last 6 days. Is it me???? No replies to messages. I'm in Rosebud Vic 3939.
PM me your service number or the customer id and I will check on this.
by KavindaS
Mon Oct 21, 2019 5:54 pm
Forum: Telephone issues
Topic: VOIP voicemail menu not responding to button inputs
Replies: 7
Views: 189

Re: VOIP voicemail menu not responding to button inputs

dmw69r wrote:
Mon Oct 21, 2019 2:08 pm
Who do I address the private message to? To yourself judep?
Send it to me.
by KavindaS
Thu Oct 17, 2019 4:20 pm
Forum: NBN and other Fibre Services
Topic: Very Low Speed all the time now - NBN Caboolture, Qld
Replies: 7
Views: 235

Re: Very Low Speed all the time now - NBN Caboolture, Qld

Happy to report that our NBN line speed appears to be back to full capacity YaY ! 😊 It has not run this fast (touch wood) for well over a month. I spoke to an Line Technician contractor this morning who I noticed across the street at the next copper junction point down from my house. He told me he ...
by KavindaS
Thu Oct 17, 2019 4:09 pm
Forum: Telephone issues
Topic: VOIP voicemail menu not responding to button inputs
Replies: 7
Views: 189

Re: VOIP voicemail menu not responding to button inputs

Since sometime over the weekend our voicemail setup menu has become unresponsive to our 'menu' button presses when we phone in to reconfigure it. Last Friday we successfully set up a temporary message saying we are closed for the weekend, but by Monday when we rang back to change it back to our reg...
by KavindaS
Wed Oct 16, 2019 6:43 pm
Forum: VOIP
Topic: Not revieving VoIP Messagebank emails
Replies: 10
Views: 257

Re: Not revieving VoIP Messagebank emails

nickcorr wrote:
Wed Oct 16, 2019 3:29 pm
Hi Kavinda,
I don't receive the emails at all.
Nick
Hi Nick,

Thank you for the details. This is currently investigating with our senior VOIP engineers and you will be informed accordingly. Your ticket reference number is 16206606.
by KavindaS
Wed Oct 16, 2019 1:43 pm
Forum: NBN and other Fibre Services
Topic: NBN down to 0.5Mbps all day
Replies: 1
Views: 118

Re: NBN down to 0.5Mbps all day

Customer number 461113 I thought it strange that I hadn't had any issues for a couple of weeks. It's been raining here today, maybe that has knocked it off? Please perform random speed tests in random times of the day from http://speedtest.exetel.com.au/ and send us the attached results to resident...
by KavindaS
Wed Oct 16, 2019 12:48 pm
Forum: VOIP
Topic: Not revieving VoIP Messagebank emails
Replies: 10
Views: 257

Re: Not revieving VoIP Messagebank emails

nickcorr wrote:
Tue Oct 15, 2019 5:33 pm
Hi Kavinda,
Same problem with both of them.
Nick
Hi Nick,

I am currently working on this with the senior voip engineers. Just for the clarification, do you receive the emails and there is no voice mail attachment or you don't receive emails at all?
by KavindaS
Wed Oct 16, 2019 12:38 pm
Forum: NBN and other Fibre Services
Topic: Very Low Speed all the time now - NBN Caboolture, Qld
Replies: 7
Views: 235

Re: Very Low Speed all the time now - NBN Caboolture, Qld

blanes wrote:
Wed Oct 16, 2019 7:32 am
All tests now completed and forwarded via email as instructed. Thanks for your kind assistance Kavinda 8)
Received the results and I have assigned a senior engineer to work on this. We will further analyse / evaluate the results and provide you feedback via the same email ticket.
by KavindaS
Tue Oct 15, 2019 9:05 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 24
Views: 732

Re: Slow Home Wireless Broadband

GlenB wrote:
Tue Oct 15, 2019 7:02 pm
#YZT-48345-987
I have checked the ticket and made a special note to prioritize the escalation. We have re-escalated your reported issue to our wholesale supplier for further investigation.