Search found 197 matches

by NIrmitha
Thu Jun 01, 2017 3:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 11627

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update

This outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused
by NIrmitha
Mon May 22, 2017 6:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 29130

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon May 22, 2017 6:33 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 26962

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

This outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon May 22, 2017 6:27 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 11627

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

Estimated Resolution : Our wholesale supplier is unable to provide us with a new estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Fri May 19, 2017 2:29 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 29130

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Fri May 19, 2017 2:08 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 11627

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Fri May 19, 2017 2:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 26962

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Thu May 18, 2017 1:08 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 11627

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Thu May 18, 2017 1:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 26962

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed May 17, 2017 2:04 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 29130

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed May 17, 2017 1:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 26962

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed May 17, 2017 1:55 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 11627

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon May 15, 2017 1:33 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 1056

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Mon May 15, 2017 12:32 pm
Forum: Invoicing & billing
Topic: Switched to NBN, Still being billed for ADSL
Replies: 7
Views: 3562

Re: Switched to NBN, Still being billed for ADSL

Hi Snow Gun,

Sincere apologies for the inconvenience you may have experienced with relation to this matter.
Could you please PM me the service number or the customer ID ?
by NIrmitha
Mon May 15, 2017 12:15 pm
Forum: ADSL connections
Topic: no authentication/login failing
Replies: 7
Views: 7931

Re: no authentication/login failing

Hi All,

We are experiencing an unplanned service outage in NSW.

Please visit the below link for more information;
https://forum.exetel.com.au/viewtopic.php?f=296&t=43483

We apologies for any inconvenience this may have caused.