Exetel customer help forum

Update

This outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update:

This outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Estimated Resolution : Our wholesale supplier is unable to provide us with a new estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Hi Snow Gun,

Sincere apologies for the inconvenience you may have experienced with relation to this matter.
Could you please PM me the service number or the customer ID ?

Hi All,

We are experiencing an unplanned service outage in NSW.

Please visit the below link for more information;
https://forum.exetel.com.au/viewtopic.php?f=296&t=43483

We apologies for any inconvenience this may have caused.