Exetel customer help forum

Our supplier advises that the outage has been successfully restored.

Root causes : Hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

We have sent you an email via the ticket ID:11096936.
Please reply to us with the requested information.

Event Notification Location Affected: Horsham Area, VIC Event Start Time: 08/09/16 10:17 EST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown ETR...

Hi Footlight,

Our supplier has made few changers to your connection. Please restart the router and check the service.
If the issue persists, please contact our helpdesk and quote the ref #10101191.

Hi Footlight,

We have forwarded your issue to our supplier for further investigation.
We will keep you updated.

Hi ToeJam,

There is no known outage effecting your service.
We have performed a port reset to your connection, please restart the modem/ router and check the service.
If the issue persists, please contact our helpdesk for a line test. (Your ref#10068896)

I'm a new customer also and concerned that when I wake in the morning and do an OZ speedtest I get 1.4mb/sec download times but when I get home in the afternoon and try the same speedtest I only get 300kb/sec. I'm in Bendigo, VIC and recently relocated from Melbourne where I had 1.5mb/sec 24 hours ...

jmaree wrote:I'm assuming it's a faulty router. What is the process from here?

You need to contact the router manufacturer. They will test the router and arrange a replacement if it's faulty.
I will PM you the manufacturer's number.

:shock: Hey... I ported over from Optus mobile and miss the features of their useage app. I've included a screenshot of Exetel's and Optus' app - mainly, would love it to show days remaining til next cycle and to include voice/sms use. :mrgreen: Pleeeeeease. Thank you for your feedback . We will es...

Hi wengsean,

The reported ACT outage has been resloved this morning.
If the issue persists, please email your service number to 'residentialsupport@exetel.com.au'.

Hi robmil,

We have responded to your ticket now. Please reply to us if the issue persists.
Apologize for the delay in responding.

Cheers.

Hi Gingerdang,
No, it's not an Exetel device. It's recommended that you check your internal network security.

jh1280 wrote: Thanks for your reply. I have just checked my email but have not got an email from you yet. I will keep checking or could you pm me the message.

It was sent to your exemail address. Please reply to us with the requested information.

Was initially fixed after the exchange was "fixed" but now it's back down to half speeds again. Your dropout issue has ready been escalated to our supplier and a field technician appointment has been scheduled as advised. (ref# 9683225) First we need to investigate the cause of dropouts. Speed migh...

Hi Alec,

We have re-provisioned the SMS service now.
Please try restarting your mobile handset