Search found 197 matches

by NIrmitha
Wed May 03, 2017 4:50 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage- All States -In progress
Replies: 1
Views: 848

Re: Unplanned Fibre Network Outage- All States -In progress

Our supplier advises that the outage has been successfully restored.

Root causes : Hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by NIrmitha
Mon Dec 26, 2016 5:46 pm
Forum: ADSL connections
Topic: Drop outs Gold Coast
Replies: 1
Views: 1370

Re: Drop outs Gold Coast

We have sent you an email via the ticket ID:11096936.
Please reply to us with the requested information.
by NIrmitha
Thu Sep 08, 2016 12:01 pm
Forum: Archived threads
Topic: Unplanned Fibre outage - Horsham Area, VIC - In progress
Replies: 1
Views: 770

Unplanned Fibre outage - Horsham Area, VIC - In progress

Event Notification Location Affected: Horsham Area, VIC Event Start Time: 08/09/16 10:17 EST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown ETR...
by NIrmitha
Mon Mar 28, 2016 2:47 pm
Forum: ADSL connections
Topic: Slow ADSL speed in Rural NSW
Replies: 3
Views: 1842

Re: Slow ADSL speed in Rural NSW

Hi Footlight,

Our supplier has made few changers to your connection. Please restart the router and check the service.
If the issue persists, please contact our helpdesk and quote the ref #10101191.
by NIrmitha
Sun Mar 27, 2016 11:09 pm
Forum: ADSL connections
Topic: Slow ADSL speed in Rural NSW
Replies: 3
Views: 1842

Re: Slow ADSL speed in Rural NSW

Hi Footlight,

We have forwarded your issue to our supplier for further investigation.
We will keep you updated.
by NIrmitha
Sun Mar 20, 2016 7:34 pm
Forum: ADSL connections
Topic: Very slow speed
Replies: 7
Views: 2936

Re: Very slow speed

Hi ToeJam,

There is no known outage effecting your service.
We have performed a port reset to your connection, please restart the modem/ router and check the service.
If the issue persists, please contact our helpdesk for a line test. (Your ref#10068896)
by NIrmitha
Sat Mar 05, 2016 10:59 pm
Forum: ADSL connections
Topic: New customer - very slow speed
Replies: 3
Views: 2056

Re: New customer - very slow speed

I'm a new customer also and concerned that when I wake in the morning and do an OZ speedtest I get 1.4mb/sec download times but when I get home in the afternoon and try the same speedtest I only get 300kb/sec. I'm in Bendigo, VIC and recently relocated from Melbourne where I had 1.5mb/sec 24 hours ...
by NIrmitha
Sun Feb 21, 2016 11:12 pm
Forum: NBN and other Fibre Services
Topic: HELP: Major connection issues
Replies: 8
Views: 2523

Re: HELP: Major connection issues

jmaree wrote:I'm assuming it's a faulty router. What is the process from here?
You need to contact the router manufacturer. They will test the router and arrange a replacement if it's faulty.
I will PM you the manufacturer's number.
by NIrmitha
Sat Jan 23, 2016 11:41 pm
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 11458

Re: Android 'My Exetel' app

:shock: Hey... I ported over from Optus mobile and miss the features of their useage app. I've included a screenshot of Exetel's and Optus' app - mainly, would love it to show days remaining til next cycle and to include voice/sms use. :mrgreen: Pleeeeeease. Thank you for your feedback . We will es...
by NIrmitha
Thu Jan 21, 2016 10:02 pm
Forum: ADSL connections
Topic: ACT outage - multiple suburbs
Replies: 3
Views: 2044

Re: ACT outage - multiple suburbs

Hi wengsean,

The reported ACT outage has been resloved this morning.
If the issue persists, please email your service number to 'residentialsupport@exetel.com.au'.
by NIrmitha
Fri Jan 15, 2016 7:40 pm
Forum: ADSL connections
Topic: Download speeds have halved - 14/01/2016
Replies: 5
Views: 2354

Re: Download speeds have halved - 14/01/2016

Hi robmil,

We have responded to your ticket now. Please reply to us if the issue persists.
Apologize for the delay in responding.

Cheers.
by NIrmitha
Sat Jan 02, 2016 11:19 pm
Forum: Modem issues
Topic: DESKTOP-3VLH7FV
Replies: 2
Views: 2592

Re: DESKTOP-3VLH7FV

Hi Gingerdang,
No, it's not an Exetel device. It's recommended that you check your internal network security.
by NIrmitha
Sat Jan 02, 2016 10:58 pm
Forum: ADSL connections
Topic: Adsl2 speed has halved
Replies: 3
Views: 2064

Re: Adsl2 speed has halved

jh1280 wrote: Thanks for your reply. I have just checked my email but have not got an email from you yet. I will keep checking or could you pm me the message.
It was sent to your exemail address. Please reply to us with the requested information.
by NIrmitha
Sat Dec 05, 2015 10:29 pm
Forum: ADSL connections
Topic: Speed has halved in the last few days.
Replies: 14
Views: 4553

Re: Speed has halved in the last few days.

Was initially fixed after the exchange was "fixed" but now it's back down to half speeds again. Your dropout issue has ready been escalated to our supplier and a field technician appointment has been scheduled as advised. (ref# 9683225) First we need to investigate the cause of dropouts. Speed migh...
by NIrmitha
Fri Nov 20, 2015 10:58 pm
Forum: Mobile services
Topic: Cannot txt after port
Replies: 3
Views: 2369

Re: Cannot txt after port

Hi Alec,

We have re-provisioned the SMS service now.
Please try restarting your mobile handset :)