Search found 197 matches

by NIrmitha
Fri Nov 20, 2015 10:05 pm
Forum: Mobile services
Topic: Cannot txt after port
Replies: 3
Views: 2094

Re: Cannot txt after port

Hi Alec,

Could you please PM me the relevant mobile number ?
by NIrmitha
Sat Nov 14, 2015 11:16 pm
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 6646

Re: NetComm N600 No NBN Connection

Hi Wadd,

Please email your service number to 'residentialsupport@exetel.com.au' for further investigation.

Cheers!
by NIrmitha
Mon Sep 14, 2015 10:43 pm
Forum: Telephone issues
Topic: My Optus wireline number is not listed
Replies: 5
Views: 4584

Re: My Optus wireline number is not listed

Post by aussierod on Mon Sep 14, 2015 6:18 pm Hello, we're currently not listed either. I have turned off 'unlisted number' in the control panel Please have us listed in the Whitepages also. Thank you. I have sent you an e-mail requesting some details. Please respond for us to proceed the listening...
by NIrmitha
Mon Sep 07, 2015 11:23 pm
Forum: ADSL connections
Topic: Very slow speeds at glenfield park ( Wagga Wagga)
Replies: 14
Views: 4135

Re: Very slow speeds at glenfield park ( Wagga Wagga)

Hi lancey,
For further investigation, please reply to your ticket with the requested information.
by NIrmitha
Fri Sep 04, 2015 11:01 pm
Forum: Customer reviews
Topic: Strange Billing on mobile plan
Replies: 10
Views: 4794

Re: Strange Billing on mobile plan

Re: Strange Billing on mobile plan Post by jumpslashtechnique on Fri Sep 04, 2015 9:21 pm Exetel are claiming that in the month of August I used only 8 bytes of free social media access. Clearly this is a ridiculous assertion. They are billing me for excess usage. I am leaving exetel for TPG. Pleas...
by NIrmitha
Sun Aug 30, 2015 9:55 pm
Forum: ADSL connections
Topic: Very slow download speed Hurstville Exchange
Replies: 4
Views: 1449

Re: Very slow download speed Hurstville Exchange

I had also experienced very slow download speeds at the Hurstville exchange and now I am experiencing connectivity issues. Haven't been able to connect to the internet for the last 2 days! Hi Rob, As per the conversation you had with one of our engineers this evening, we have applied a stability pr...
by NIrmitha
Mon Aug 17, 2015 11:43 pm
Forum: ADSL connections
Topic: lower than expected sync
Replies: 1
Views: 1023

Re: lower than expected sync

Hi damiond,

I have created a helpdesk ticket and sent you a email contaning some troublshooting.
Please reply to us with the requested information. (Your ticket ID: 9370093)

Cheers!
by NIrmitha
Sun Aug 09, 2015 10:22 pm
Forum: ADSL connections
Topic: ADSL 4035 - Terrible Unusable speeds
Replies: 1
Views: 1026

Re: ADSL 4035 - Terrible Unusable speeds

Hi hessels92 ,

I have created a helpdesk ticket and sent you an email :)
Please reply to us with the requested information. (Your ticket ID: 9345264)
by NIrmitha
Sun Aug 09, 2015 4:37 pm
Forum: ADSL connections
Topic: Changing Wholesaler
Replies: 9
Views: 3246

Re: Changing Wholesaler

by sato74 on Sun Aug 09, 2015 11:45 am Sorry to Hi-jack this thread JJDisco I am currently in the same position as you wanting to change to the Telstra network. When I first signed up to Exetel I had to have a Telstra number which I did but now I know I'm on the Optus network because of the lack in...
by NIrmitha
Tue Jul 21, 2015 10:54 pm
Forum: Mobile services
Topic: Pro-rata when porting mobile away from exetel?
Replies: 6
Views: 3006

Re: Pro-rata when porting mobile away from exetel?

Hi wingchun,
Could you please PM/Inbox us your service number/ customer ID to further check.
by NIrmitha
Mon Jun 22, 2015 10:35 pm
Forum: Customer reviews
Topic: So much for loyalty. $70 to $108 p/m increase
Replies: 22
Views: 10089

Re: So much for loyalty. $70 to $108 p/m increase

by coconutdog on Mon Jun 22, 2015 9:23 pm I got the same email. What's the go? The Cheap Broadband Plans High Speed ADSL - Exetel page says that unlimited ADSL is $59/month but you are trying to slug me $83/month + phone lne rental as a long term subscriber to Exetel. That doesn't seem like good va...
by NIrmitha
Sun Jun 14, 2015 11:16 pm
Forum: ADSL connections
Topic: telstra and exetel. WHAT IS GOING ON!
Replies: 1
Views: 1031

Re: telstra and exetel. WHAT IS GOING ON!

Hi steveo4000,
I have created a helpdesk ticket and sent you an email containing some troubleshooting.
Please reply us with the requested information. (Your ticket ID: 9181799 )

Cheers!
by NIrmitha
Fri Jun 12, 2015 10:57 pm
Forum: NBN and other Fibre Services
Topic: NBN drops every 3-5 mimutes
Replies: 1
Views: 1239

Re: NBN drops every 3-5 mimutes

Hi ndoan,

Could you please PM your service number to further check .

Cheers!
by NIrmitha
Sat May 16, 2015 4:53 pm
Forum: Invoicing & billing
Topic: Changed to new plan without authorization
Replies: 1
Views: 2482

Re: Changed to new plan without authorization

Hi ecjohnston13,

I have escalated your query to our sales department. Someone will be in touch with you soon.
Apologies for the inconvenience caused.
by NIrmitha
Fri May 01, 2015 9:59 pm
Forum: Archived threads
Topic: Unplanned ADSL outage -Veresdale, QLD - In Progress
Replies: 3
Views: 531

Unplanned ADSL outage -Veresdale, QLD - In Progress

Event Notification Location Affected : Veresdale, QLD Event Start Time: 01/05/2015 17:16 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Under investigations Number of Services Impacted: Unknown ETR: Our...