Exetel customer help forum

Hi Alec,

Could you please PM me the relevant mobile number ?

Hi Wadd,

Please email your service number to 'residentialsupport@exetel.com.au' for further investigation.

Cheers!

Post by aussierod on Mon Sep 14, 2015 6:18 pm Hello, we're currently not listed either. I have turned off 'unlisted number' in the control panel Please have us listed in the Whitepages also. Thank you. I have sent you an e-mail requesting some details. Please respond for us to proceed the listening...

Hi lancey,
For further investigation, please reply to your ticket with the requested information.

Re: Strange Billing on mobile plan Post by jumpslashtechnique on Fri Sep 04, 2015 9:21 pm Exetel are claiming that in the month of August I used only 8 bytes of free social media access. Clearly this is a ridiculous assertion. They are billing me for excess usage. I am leaving exetel for TPG. Pleas...

I had also experienced very slow download speeds at the Hurstville exchange and now I am experiencing connectivity issues. Haven't been able to connect to the internet for the last 2 days! Hi Rob, As per the conversation you had with one of our engineers this evening, we have applied a stability pr...

Hi damiond,

I have created a helpdesk ticket and sent you a email contaning some troublshooting.
Please reply to us with the requested information. (Your ticket ID: 9370093)

Cheers!

Hi hessels92 ,

I have created a helpdesk ticket and sent you an email
Please reply to us with the requested information. (Your ticket ID: 9345264)

by sato74 on Sun Aug 09, 2015 11:45 am Sorry to Hi-jack this thread JJDisco I am currently in the same position as you wanting to change to the Telstra network. When I first signed up to Exetel I had to have a Telstra number which I did but now I know I'm on the Optus network because of the lack in...

Hi wingchun,
Could you please PM/Inbox us your service number/ customer ID to further check.

by coconutdog on Mon Jun 22, 2015 9:23 pm I got the same email. What's the go? The Cheap Broadband Plans High Speed ADSL - Exetel page says that unlimited ADSL is $59/month but you are trying to slug me $83/month + phone lne rental as a long term subscriber to Exetel. That doesn't seem like good va...

Hi steveo4000,
I have created a helpdesk ticket and sent you an email containing some troubleshooting.
Please reply us with the requested information. (Your ticket ID: 9181799 )

Cheers!

Hi ndoan,

Could you please PM your service number to further check .

Cheers!

Hi ecjohnston13,

I have escalated your query to our sales department. Someone will be in touch with you soon.
Apologies for the inconvenience caused.

Event Notification Location Affected : Veresdale, QLD Event Start Time: 01/05/2015 17:16 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Under investigations Number of Services Impacted: Unknown ETR: Our...