Search found 197 matches

by NIrmitha
Mon Dec 25, 2017 11:10 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Kariong, NSW
Replies: 5
Views: 982

Re: Unplanned ADSL Network Outage - Kariong, NSW

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT
by NIrmitha
Sat Dec 23, 2017 5:25 pm
Forum: Mobile services
Topic: Mobile Account Number for porting away from Exetel
Replies: 12
Views: 3748

Re: Mobile Account Number for porting away from Exetel

Hi majones,

Please drop your mobile number to 'residentialsupport@exetel.com.au'
majones wrote:I have been trying to locate my account number for the same reason. If someone can assist for mobile number ending in 460?
by NIrmitha
Sat Dec 23, 2017 3:57 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Zetland , NSW
Replies: 1
Views: 378

Re: Possible Fibre Network Outage - Zetland , NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service
by NIrmitha
Tue Dec 05, 2017 11:12 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 655

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Fri Dec 01, 2017 3:51 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 708

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed Nov 29, 2017 6:00 pm
Forum: Archived threads
Topic: Possible ADSL Network Outage - Multiple Suburbs, WA
Replies: 5
Views: 1134

Re: Possible ADSL Network Outage - Multiple Suburbs, WA

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Wed Nov 29, 2017 1:21 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - NSW - In progress
Replies: 5
Views: 914

Re: Possible Fibre Network Outage - NSW - In progress

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Wed Nov 29, 2017 1:14 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook & Werribee,VIC
Replies: 2
Views: 385

Re: Unplanned Fibre Network Outage - Point Cook & Werribee,V

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Fibre cut.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Wed Nov 22, 2017 5:42 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage -GOONELLABAH NSW - In progress
Replies: 2
Views: 694

Unplanned ADSL Network Outage -GOONELLABAH NSW - In progress

Event Notification Location Affected: GOONELLABAH and surrounded suburbs, NSW Event Start Time: 22/11/2017 08:35 AM AEST Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being invest...
by NIrmitha
Tue Nov 21, 2017 7:24 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - SA and NT - In progress
Replies: 4
Views: 939

Re: Possible Fibre Network Outage - SA and NT - Restored

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by NIrmitha
Fri Nov 17, 2017 11:44 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
Replies: 11
Views: 1422

Re: Possible Fibre Network Outage - AVELEY, WA - Restored

Update

Outage is successfully restored now.

Root cause : There was an MTU issue between the site and the core router which supplier has fixed now.

Kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.
by NIrmitha
Thu Nov 16, 2017 7:57 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Wandi , WA
Replies: 6
Views: 766

Re: Unplanned Fiber Network Outage - Wandi , WA

Update

There is intermittent service interruption in Wandi (Honeywood) due to the power issues affecting Network Equipment.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR
by NIrmitha
Thu Nov 16, 2017 4:27 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
Replies: 11
Views: 1422

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Update

Outage is successfully restored now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused
by NIrmitha
Wed Nov 15, 2017 4:12 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
Replies: 11
Views: 1422

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed Nov 15, 2017 12:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2464

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.