Update
Root cause : Still Investigating
Estimated Resolution : 29-12-2017 19:00 AEDT
Search found 197 matches
- Mon Dec 25, 2017 11:10 am
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Kariong, NSW
- Replies: 5
- Views: 1589
- Sat Dec 23, 2017 5:25 pm
- Forum: Mobile services
- Topic: Mobile Account Number for porting away from Exetel
- Replies: 12
- Views: 5687
Re: Mobile Account Number for porting away from Exetel
Hi majones,
Please drop your mobile number to 'residentialsupport@exetel.com.au'
Please drop your mobile number to 'residentialsupport@exetel.com.au'
majones wrote:I have been trying to locate my account number for the same reason. If someone can assist for mobile number ending in 460?
- Sat Dec 23, 2017 3:57 pm
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - Zetland , NSW
- Replies: 1
- Views: 644
Re: Possible Fibre Network Outage - Zetland , NSW
Update
Our supplier advises that the outage has been successfully restored.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service
Our supplier advises that the outage has been successfully restored.
Apologies for any inconvenience caused.
Kindly power cycle your modem/ router and test the service
- Tue Dec 05, 2017 11:12 am
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
- Replies: 3
- Views: 948
Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Update
Outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
- Fri Dec 01, 2017 3:51 pm
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
- Replies: 2
- Views: 1023
Re: Possible Fibre Network Outage - Multiple Suburbs, QLD
Update
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Exetel apologizes for any inconvenience this may have caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Exetel apologizes for any inconvenience this may have caused.
- Wed Nov 29, 2017 6:00 pm
- Forum: Archived threads
- Topic: Possible ADSL Network Outage - Multiple Suburbs, WA
- Replies: 5
- Views: 1657
Re: Possible ADSL Network Outage - Multiple Suburbs, WA
Update
Outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
- Wed Nov 29, 2017 1:21 pm
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - NSW - In progress
- Replies: 5
- Views: 1445
Re: Possible Fibre Network Outage - NSW - In progress
Update
Outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
- Wed Nov 29, 2017 1:14 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Point Cook & Werribee,VIC
- Replies: 2
- Views: 709
Re: Unplanned Fibre Network Outage - Point Cook & Werribee,V
Update
Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut.
Kindly power cycle your modem/ router and test the service.
Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut.
Kindly power cycle your modem/ router and test the service.
- Wed Nov 22, 2017 5:42 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage -GOONELLABAH NSW - In progress
- Replies: 2
- Views: 1008
Unplanned ADSL Network Outage -GOONELLABAH NSW - In progress
Event Notification Location Affected: GOONELLABAH and surrounded suburbs, NSW Event Start Time: 22/11/2017 08:35 AM AEST Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being invest...
- Tue Nov 21, 2017 7:24 pm
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - SA and NT - In progress
- Replies: 4
- Views: 1411
Re: Possible Fibre Network Outage - SA and NT - Restored
Update
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
- Fri Nov 17, 2017 11:44 am
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
- Replies: 11
- Views: 2276
Re: Possible Fibre Network Outage - AVELEY, WA - Restored
Update
Outage is successfully restored now.
Root cause : There was an MTU issue between the site and the core router which supplier has fixed now.
Kindly power cycle your modem/ router and test the service.
Exetel apologies for any inconvenience this may have caused.
Outage is successfully restored now.
Root cause : There was an MTU issue between the site and the core router which supplier has fixed now.
Kindly power cycle your modem/ router and test the service.
Exetel apologies for any inconvenience this may have caused.
- Thu Nov 16, 2017 7:57 pm
- Forum: Archived threads
- Topic: Unplanned Fiber Network Outage - Wandi , WA
- Replies: 6
- Views: 1318
Re: Unplanned Fiber Network Outage - Wandi , WA
Update
There is intermittent service interruption in Wandi (Honeywood) due to the power issues affecting Network Equipment.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR
There is intermittent service interruption in Wandi (Honeywood) due to the power issues affecting Network Equipment.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR
- Thu Nov 16, 2017 4:27 pm
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
- Replies: 11
- Views: 2276
Re: Possible Fibre Network Outage - AVELEY, WA - In progress
Update
Outage is successfully restored now.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused
Outage is successfully restored now.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused
- Wed Nov 15, 2017 4:12 pm
- Forum: Archived threads
- Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
- Replies: 11
- Views: 2276
Re: Possible Fibre Network Outage - AVELEY, WA - In progress
Update
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
Outage is still ongoing.
ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.
Exetel apologizes for any inconvenience this may have caused.
- Wed Nov 15, 2017 12:29 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
- Replies: 19
- Views: 4035
Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Update
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.
Our supplier advises that the outage has been successfully restored.
Kindly power cycle your modem/ router and test the service.
Apologies for any inconvenience caused.