Exetel customer help forum

Update

Root cause : Still Investigating

Estimated Resolution : 29-12-2017 19:00 AEDT

Hi majones,

Please drop your mobile number to 'residentialsupport@exetel.com.au'

majones wrote:I have been trying to locate my account number for the same reason. If someone can assist for mobile number ending in 460?

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Fibre cut.

Kindly power cycle your modem/ router and test the service.

Event Notification Location Affected: GOONELLABAH and surrounded suburbs, NSW Event Start Time: 22/11/2017 08:35 AM AEST Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being invest...

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Outage is successfully restored now.

Root cause : There was an MTU issue between the site and the core router which supplier has fixed now.

Kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

Update

There is intermittent service interruption in Wandi (Honeywood) due to the power issues affecting Network Equipment.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR

Update

Outage is successfully restored now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.