Search found 197 matches
- Sun Jan 25, 2015 8:19 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Outage
- Replies: 2
- Views: 682
Unplanned Fibre Outage
Event Notification Location Affected: ALL STATES Event Start Date: 25/01/2015 Products Impacted: Fibre Additional Information: Some fiber services may experience connectivity issues. Root Cause: Unknown Number of Services Impacted: Unknown ETR: Unable to provide an estimated time of resolution at th...
- Sun Jan 25, 2015 2:43 pm
- Forum: NBN and other Fibre Services
- Topic: What are the acceptable speeds for 100/40 Plan?
- Replies: 3
- Views: 1607
Re: What are the acceptable speeds for 100/40 Plan?
Hi truongtran,
As per the conversation you had with one of our engineers yesterday, we have escalated your issue to our Manager.
We will provide you an update as soon.
As per the conversation you had with one of our engineers yesterday, we have escalated your issue to our Manager.
We will provide you an update as soon.
- Sun Jan 25, 2015 2:19 pm
- Forum: ADSL connections
- Topic: Waiting a month for new ADSL connection. No updates!
- Replies: 2
- Views: 872
Re: Waiting a month for new ADSL connection. No updates!
Hi wardrop,
I have requested our provisioning team to look into your query . They will update you via the ticket
I have requested our provisioning team to look into your query . They will update you via the ticket

- Sat Nov 15, 2014 8:28 pm
- Forum: ADSL connections
- Topic: Lots of traffic from 220.233.2.202
- Replies: 4
- Views: 1525
Re: Lots of traffic from 220.233.2.202
Hi Mort,
I have escalated your query to our L2 Network team. (Ticket ref : 8525052).
We will update you once we receive any update from them.
Cheers !!
I have escalated your query to our L2 Network team. (Ticket ref : 8525052).
We will update you once we receive any update from them.
Cheers !!
- Sun Sep 21, 2014 5:35 pm
- Forum: ADSL connections
- Topic: ADSL Plan Change (Old User)
- Replies: 4
- Views: 1638
Re: ADSL Plan Change (Old User)
Hi Mano,
Exetel use the Telstra infrastructure for the telephone services and the monthly fee for silent number is $3.50.
Exetel use the Telstra infrastructure for the telephone services and the monthly fee for silent number is $3.50.
- Mon Mar 31, 2014 4:12 pm
- Forum: ADSL connections
- Topic: Cannot change IP
- Replies: 4
- Views: 37265
Re: Cannot change IP
Hi murofletexe,
Your issue has been fixed now
Your issue has been fixed now

- Sat Mar 29, 2014 7:07 pm
- Forum: ADSL connections
- Topic: Cannot change IP
- Replies: 4
- Views: 37265
Re: Cannot change IP
Hi murofletexe,
We will check this with our developers and provide you an update on Monday.
We will check this with our developers and provide you an update on Monday.
- Sat Dec 07, 2013 6:10 pm
- Forum: Web site
- Topic: Main Web Site Status
- Replies: 7
- Views: 6965
Re: Main Web Site Status
I also have not been able to access http://www.exetel.com.au via my ADSL. Just times out. Been like this a few weeks. I can access this forum site and my personal web page. Just nothing happens with http://www.exetel.com.au However if I use my tablet via 3g I open the site without problem. Original...
- Sun Sep 29, 2013 11:42 pm
- Forum: NBN and other Fibre Services
- Topic: 100mb/40mb slower than copper
- Replies: 9
- Views: 10177
Re: 100mb/40mb slower than copper
Hi TijNTEST 1 Exetel Server
http://www.exetel.com.au/speed/fab/resu ... recorded=1
A separate email has been sent to your nominated email address.
Please reply us with the requested information.
- Sun Sep 22, 2013 9:12 pm
- Forum: ADSL connections
- Topic: Slow ADSL2 (Wollongong)
- Replies: 1
- Views: 26840
Re: Slow ADSL2 (Wollongong)
Hi AITCS,
We have to escalate your issue to our wholesale supplier.
I have send an email to your nominated email address. Please reply to that with the requested information
We have to escalate your issue to our wholesale supplier.
I have send an email to your nominated email address. Please reply to that with the requested information

- Sat Sep 07, 2013 11:35 pm
- Forum: SMS via ADSL
- Topic: Group messages
- Replies: 2
- Views: 6805
Re: Group messages
Hi, We use Exetel to send messages for a business application. Generally works pretty well, but when we send to a group and we get the message ID in the form 9-9aa999-yyyy-mm-dd the messages tend not to get through, and when they do they are certainly not delivered in a timely way. The status messa...
- Sun Sep 01, 2013 9:01 pm
- Forum: VOIP
- Topic: Premium to standard WBB result no Voip audio incoming
- Replies: 6
- Views: 4420
Re: Premium to standard WBB result no Voip audio incoming
Hi Baldrick,
Could you please email us your service number to 'residentialsupport@exetel.com.au' including the forum link.
Could you please email us your service number to 'residentialsupport@exetel.com.au' including the forum link.
- Mon Aug 19, 2013 9:48 am
- Forum: Mobile services
- Topic: Mobile Data SMS Notification
- Replies: 4
- Views: 3451
Re: Mobile Data SMS Notification
Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB. Still appears to be broken. Hi boardshorts, We have forwarded your query to our billing team. They will investigat...
- Fri Aug 16, 2013 2:08 pm
- Forum: Archived threads
- Topic: Unplanned ADSL outage - Some Suburbs in WA - Ongoing
- Replies: 22
- Views: 8821
Re: Unplanned ADSL outage - Some Suburbs in WA
UPDATE
Outage status : Ongoing
ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)
We do apologize for the inconvenience caused.
Outage status : Ongoing
ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)
We do apologize for the inconvenience caused.
- Wed Aug 14, 2013 3:26 pm
- Forum: Archived threads
- Topic: Unplanned ADSL outage - Some Suburbs in WA - Ongoing
- Replies: 22
- Views: 8821
Re: Unplanned ADSL outage - Some Suburbs in WA
UPDATE
Outage status : Ongoing
Our supplier is unable to provide an ETR at this stage.
We do apologize for the inconvenience caused.
Outage status : Ongoing
Our supplier is unable to provide an ETR at this stage.
We do apologize for the inconvenience caused.