Search found 197 matches

by NIrmitha
Sun Jan 25, 2015 8:19 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage
Replies: 2
Views: 595

Unplanned Fibre Outage

Event Notification Location Affected: ALL STATES Event Start Date: 25/01/2015 Products Impacted: Fibre Additional Information: Some fiber services may experience connectivity issues. Root Cause: Unknown Number of Services Impacted: Unknown ETR: Unable to provide an estimated time of resolution at th...
by NIrmitha
Sun Jan 25, 2015 2:43 pm
Forum: NBN and other Fibre Services
Topic: What are the acceptable speeds for 100/40 Plan?
Replies: 3
Views: 1456

Re: What are the acceptable speeds for 100/40 Plan?

Hi truongtran,

As per the conversation you had with one of our engineers yesterday, we have escalated your issue to our Manager.
We will provide you an update as soon.
by NIrmitha
Sun Jan 25, 2015 2:19 pm
Forum: ADSL connections
Topic: Waiting a month for new ADSL connection. No updates!
Replies: 2
Views: 740

Re: Waiting a month for new ADSL connection. No updates!

Hi wardrop,

I have requested our provisioning team to look into your query . They will update you via the ticket :)
by NIrmitha
Sat Nov 15, 2014 8:28 pm
Forum: ADSL connections
Topic: Lots of traffic from 220.233.2.202
Replies: 4
Views: 1364

Re: Lots of traffic from 220.233.2.202

Hi Mort,

I have escalated your query to our L2 Network team. (Ticket ref : 8525052).
We will update you once we receive any update from them.

Cheers !!
by NIrmitha
Sun Sep 21, 2014 5:35 pm
Forum: ADSL connections
Topic: ADSL Plan Change (Old User)
Replies: 4
Views: 1420

Re: ADSL Plan Change (Old User)

Hi Mano,

Exetel use the Telstra infrastructure for the telephone services and the monthly fee for silent number is $3.50.
by NIrmitha
Mon Mar 31, 2014 4:12 pm
Forum: ADSL connections
Topic: Cannot change IP
Replies: 4
Views: 37077

Re: Cannot change IP

Hi murofletexe,

Your issue has been fixed now :)
by NIrmitha
Sat Mar 29, 2014 7:07 pm
Forum: ADSL connections
Topic: Cannot change IP
Replies: 4
Views: 37077

Re: Cannot change IP

Hi murofletexe,

We will check this with our developers and provide you an update on Monday.
by NIrmitha
Sat Dec 07, 2013 6:10 pm
Forum: Web site
Topic: Main Web Site Status
Replies: 7
Views: 6678

Re: Main Web Site Status

I also have not been able to access http://www.exetel.com.au via my ADSL. Just times out. Been like this a few weeks. I can access this forum site and my personal web page. Just nothing happens with http://www.exetel.com.au However if I use my tablet via 3g I open the site without problem. Original...
by NIrmitha
Sun Sep 29, 2013 11:42 pm
Forum: NBN and other Fibre Services
Topic: 100mb/40mb slower than copper
Replies: 9
Views: 9845

Re: 100mb/40mb slower than copper

TEST 1 Exetel Server
http://www.exetel.com.au/speed/fab/resu ... recorded=1
Hi TijN

A separate email has been sent to your nominated email address.
Please reply us with the requested information.
by NIrmitha
Sun Sep 22, 2013 9:12 pm
Forum: ADSL connections
Topic: Slow ADSL2 (Wollongong)
Replies: 1
Views: 26752

Re: Slow ADSL2 (Wollongong)

Hi AITCS,

We have to escalate your issue to our wholesale supplier.

I have send an email to your nominated email address. Please reply to that with the requested information :)
by NIrmitha
Sat Sep 07, 2013 11:35 pm
Forum: SMS via ADSL
Topic: Group messages
Replies: 2
Views: 6664

Re: Group messages

Hi, We use Exetel to send messages for a business application. Generally works pretty well, but when we send to a group and we get the message ID in the form 9-9aa999-yyyy-mm-dd the messages tend not to get through, and when they do they are certainly not delivered in a timely way. The status messa...
by NIrmitha
Sun Sep 01, 2013 9:01 pm
Forum: VOIP
Topic: Premium to standard WBB result no Voip audio incoming
Replies: 6
Views: 4166

Re: Premium to standard WBB result no Voip audio incoming

Hi Baldrick,

Could you please email us your service number to 'residentialsupport@exetel.com.au' including the forum link.
by NIrmitha
Mon Aug 19, 2013 9:48 am
Forum: Mobile services
Topic: Mobile Data SMS Notification
Replies: 4
Views: 3238

Re: Mobile Data SMS Notification

Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB. Still appears to be broken. Hi boardshorts, We have forwarded your query to our billing team. They will investigat...
by NIrmitha
Fri Aug 16, 2013 2:08 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Some Suburbs in WA - Ongoing
Replies: 22
Views: 8173

Re: Unplanned ADSL outage - Some Suburbs in WA

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)

We do apologize for the inconvenience caused.
by NIrmitha
Wed Aug 14, 2013 3:26 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Some Suburbs in WA - Ongoing
Replies: 22
Views: 8173

Re: Unplanned ADSL outage - Some Suburbs in WA

UPDATE

Outage status : Ongoing

Our supplier is unable to provide an ETR at this stage.

We do apologize for the inconvenience caused.