Exetel customer help forum

Event Notification Location Affected: ALL STATES Event Start Date: 25/01/2015 Products Impacted: Fibre Additional Information: Some fiber services may experience connectivity issues. Root Cause: Unknown Number of Services Impacted: Unknown ETR: Unable to provide an estimated time of resolution at th...

Hi truongtran,

As per the conversation you had with one of our engineers yesterday, we have escalated your issue to our Manager.
We will provide you an update as soon.

Hi wardrop,

I have requested our provisioning team to look into your query . They will update you via the ticket

Hi Mort,

I have escalated your query to our L2 Network team. (Ticket ref : 8525052).
We will update you once we receive any update from them.

Cheers !!

Hi Mano,

Exetel use the Telstra infrastructure for the telephone services and the monthly fee for silent number is $3.50.

Hi murofletexe,

Your issue has been fixed now

Hi murofletexe,

We will check this with our developers and provide you an update on Monday.

I also have not been able to access http://www.exetel.com.au via my ADSL. Just times out. Been like this a few weeks. I can access this forum site and my personal web page. Just nothing happens with http://www.exetel.com.au However if I use my tablet via 3g I open the site without problem. Original...

TEST 1 Exetel Server
http://www.exetel.com.au/speed/fab/resu ... recorded=1

Hi TijN

A separate email has been sent to your nominated email address.
Please reply us with the requested information.

Hi AITCS,

We have to escalate your issue to our wholesale supplier.

I have send an email to your nominated email address. Please reply to that with the requested information

Hi, We use Exetel to send messages for a business application. Generally works pretty well, but when we send to a group and we get the message ID in the form 9-9aa999-yyyy-mm-dd the messages tend not to get through, and when they do they are certainly not delivered in a timely way. The status messa...

Hi Baldrick,

Could you please email us your service number to 'residentialsupport@exetel.com.au' including the forum link.

Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB. Still appears to be broken. Hi boardshorts, We have forwarded your query to our billing team. They will investigat...

UPDATE

Outage status : Ongoing

ETR : 03/09/2013 (extended delay is due to complexity of the hardware failure)

We do apologize for the inconvenience caused.

UPDATE

Outage status : Ongoing

Our supplier is unable to provide an ETR at this stage.

We do apologize for the inconvenience caused.