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by
NIrmitha
Sun Aug 04, 2013 2:08 pm
Forum:
NBN and other Fibre Services
Topic:
100mb/40mb slower than copper
Replies:
9
Views:
10177
Re: 100mb/40mb slower than copper
Hi hobexe
I have sent you an email with some troubleshooting, please reply us with the requested information
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by
NIrmitha
Sun Jul 14, 2013 11:40 pm
Forum:
Telephone issues
Topic:
Changing plan and adding wireline
Replies:
3
Views:
8854
Re: Changing plan and adding wireline
Hi w0l,
We have requested our sales department to look in to your query.
They will get back to you.
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by
NIrmitha
Tue May 14, 2013 9:18 pm
Forum:
ADSL connections
Topic:
Provisioning strangeness
Replies:
13
Views:
15962
Re: Provisioning strangeness
Hi
lordvader
We have made few changes to your line and could see that its syncing now in a higher rate.
Please check the service and let us know if the issue persists.
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by
NIrmitha
Sat Jan 26, 2013 11:08 pm
Forum:
ADSL connections
Topic:
Moving house - no phone connection
Replies:
7
Views:
2397
Re: Moving house - no phone connection
Hi
nihonjin
,
An agent from the sales team will update you regarding your request
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by
NIrmitha
Sat Jan 12, 2013 11:45 pm
Forum:
ADSL connections
Topic:
VERY slow service 2+ months now
Replies:
4
Views:
1154
Re: VERY slow service 2+ months now
Hi cazza123,
We have conducted a line test but couldn't find any specific line issue.
However I have sent you an email to your nominated email address. Please complete the troubleshooting and reply us back.
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by
NIrmitha
Sat Jan 05, 2013 5:31 pm
Forum:
Mobile services
Topic:
OPTUS Account Number
Replies:
14
Views:
6484
Re: OPTUS Account Number
Hi
apat,
I will forward your ticket to our provisioning department. They will provide you with the requested information and assist you further.
We do apologise for the inconvenience caused.
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by
NIrmitha
Sat Dec 29, 2012 4:30 pm
Forum:
Mobile services
Topic:
turn of 50% notice SMS
Replies:
5
Views:
2395
Re: turn of 50% notice SMS
Hi dallas.g,
I have sent you a separate email. Please reply us with the requested information
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by
NIrmitha
Sat Dec 29, 2012 2:38 pm
Forum:
Mobile services
Topic:
OPTUS Account Number
Replies:
14
Views:
6484
Re: OPTUS Account Number
Hello apat,
A separate email containing your details has been sent to you.
Please reply us if you have any issues
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by
NIrmitha
Sat Dec 22, 2012 3:54 pm
Forum:
Mobile services
Topic:
OPTUS Account Number
Replies:
14
Views:
6484
Re: OPTUS Account Number
Dear lefty,
I have sent a separate email to your nominated email address containing your account details.
Please reply us if you have any issues.
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by
NIrmitha
Mon Dec 17, 2012 9:37 am
Forum:
Mobile services
Topic:
New handset settings broke data?
Replies:
4
Views:
1910
Re: New handset settings broke data?
Hi Paulap70,
We have already responded to your ticket on 16th Dec.
Please reply to the ticket if you have any issues
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by
NIrmitha
Sat Nov 24, 2012 11:29 pm
Forum:
Archived threads
Topic:
ADSL - Unplanned outage in Broke, NSW
Replies:
2
Views:
622
Re: ADSL - Unplanned outage in Broke, NSW
Update
This outage is now restored.
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by
NIrmitha
Sat Nov 24, 2012 11:11 pm
Forum:
Archived threads
Topic:
ADSL - Unplanned outage in Warrnambool, VIC
Replies:
12
Views:
2322
Re: ADSL - Unplanned outage in Warrnambool, VIC
Update
Outage is still on going and no ETR at the moment.
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by
NIrmitha
Sun Oct 07, 2012 4:14 pm
Forum:
VOIP
Topic:
one way audio for incoming calls
Replies:
46
Views:
12306
Re: one way audio for incoming calls
Hi fosfet,
I will escalate your issue to our VOIP engineers. They will get back to you as soon as possible.
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by
NIrmitha
Tue Sep 25, 2012 8:59 pm
Forum:
Archived threads
Topic:
Unplanned Outage - Telephony - Rockdale NSW
Replies:
2
Views:
697
Re: Unplanned Outage - Telephony - Rockdale NSW
Update
This outage has now been restored.
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by
NIrmitha
Fri Sep 14, 2012 7:56 pm
Forum:
Archived threads
Topic:
Unplanned outage in SA - Optus Services
Replies:
1
Views:
468
Re: Unplanned outage in SA - Optus Services
This outage has now been restored now.
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