Exetel customer help forum

Hi hobexe

I have sent you an email with some troubleshooting, please reply us with the requested information

Hi w0l,

We have requested our sales department to look in to your query.

They will get back to you.

Hi lordvader

We have made few changes to your line and could see that its syncing now in a higher rate.

Please check the service and let us know if the issue persists.

Hi nihonjin,

An agent from the sales team will update you regarding your request

Hi cazza123,

We have conducted a line test but couldn't find any specific line issue.

However I have sent you an email to your nominated email address. Please complete the troubleshooting and reply us back.

Hi apat,

I will forward your ticket to our provisioning department. They will provide you with the requested information and assist you further.

We do apologise for the inconvenience caused.

Hi dallas.g,

I have sent you a separate email. Please reply us with the requested information

Hello apat,

A separate email containing your details has been sent to you.

Please reply us if you have any issues

Dear lefty,

I have sent a separate email to your nominated email address containing your account details.

Please reply us if you have any issues.

Hi Paulap70,

We have already responded to your ticket on 16th Dec.

Please reply to the ticket if you have any issues

Update

This outage is now restored.

Update

Outage is still on going and no ETR at the moment.

Hi fosfet,

I will escalate your issue to our VOIP engineers. They will get back to you as soon as possible.

Update

This outage has now been restored.

This outage has now been restored now.