Search found 197 matches

by NIrmitha
Sun Aug 04, 2013 2:08 pm
Forum: NBN and other Fibre Services
Topic: 100mb/40mb slower than copper
Replies: 9
Views: 9845

Re: 100mb/40mb slower than copper

Hi hobexe

I have sent you an email with some troubleshooting, please reply us with the requested information :)
by NIrmitha
Sun Jul 14, 2013 11:40 pm
Forum: Telephone issues
Topic: Changing plan and adding wireline
Replies: 3
Views: 8682

Re: Changing plan and adding wireline

Hi w0l,

We have requested our sales department to look in to your query.

They will get back to you.
by NIrmitha
Tue May 14, 2013 9:18 pm
Forum: ADSL connections
Topic: Provisioning strangeness
Replies: 13
Views: 15552

Re: Provisioning strangeness

Hi lordvader

We have made few changes to your line and could see that its syncing now in a higher rate. :D

Please check the service and let us know if the issue persists.
by NIrmitha
Sat Jan 26, 2013 11:08 pm
Forum: ADSL connections
Topic: Moving house - no phone connection
Replies: 7
Views: 2155

Re: Moving house - no phone connection

Hi nihonjin,

An agent from the sales team will update you regarding your request :D
by NIrmitha
Sat Jan 12, 2013 11:45 pm
Forum: ADSL connections
Topic: VERY slow service 2+ months now
Replies: 4
Views: 1002

Re: VERY slow service 2+ months now

Hi cazza123,

We have conducted a line test but couldn't find any specific line issue.

However I have sent you an email to your nominated email address. Please complete the troubleshooting and reply us back. :)
by NIrmitha
Sat Jan 05, 2013 5:31 pm
Forum: Mobile services
Topic: OPTUS Account Number
Replies: 14
Views: 5973

Re: OPTUS Account Number

Hi apat,

I will forward your ticket to our provisioning department. They will provide you with the requested information and assist you further.

We do apologise for the inconvenience caused.
by NIrmitha
Sat Dec 29, 2012 4:30 pm
Forum: Mobile services
Topic: turn of 50% notice SMS
Replies: 5
Views: 2176

Re: turn of 50% notice SMS

Hi dallas.g,

I have sent you a separate email. Please reply us with the requested information :)
by NIrmitha
Sat Dec 29, 2012 2:38 pm
Forum: Mobile services
Topic: OPTUS Account Number
Replies: 14
Views: 5973

Re: OPTUS Account Number

Hello apat,

A separate email containing your details has been sent to you.

Please reply us if you have any issues :)
by NIrmitha
Sat Dec 22, 2012 3:54 pm
Forum: Mobile services
Topic: OPTUS Account Number
Replies: 14
Views: 5973

Re: OPTUS Account Number

Dear lefty,

I have sent a separate email to your nominated email address containing your account details. :)

Please reply us if you have any issues.
by NIrmitha
Mon Dec 17, 2012 9:37 am
Forum: Mobile services
Topic: New handset settings broke data?
Replies: 4
Views: 1733

Re: New handset settings broke data?

Hi Paulap70,

We have already responded to your ticket on 16th Dec.

Please reply to the ticket if you have any issues :)
by NIrmitha
Sat Nov 24, 2012 11:29 pm
Forum: Archived threads
Topic: ADSL - Unplanned outage in Broke, NSW
Replies: 2
Views: 502

Re: ADSL - Unplanned outage in Broke, NSW

Update

This outage is now restored.
by NIrmitha
Sat Nov 24, 2012 11:11 pm
Forum: Archived threads
Topic: ADSL - Unplanned outage in Warrnambool, VIC
Replies: 12
Views: 1968

Re: ADSL - Unplanned outage in Warrnambool, VIC

Update

Outage is still on going and no ETR at the moment.
by NIrmitha
Sun Oct 07, 2012 4:14 pm
Forum: VOIP
Topic: one way audio for incoming calls
Replies: 46
Views: 10941

Re: one way audio for incoming calls

Hi fosfet,

I will escalate your issue to our VOIP engineers. They will get back to you as soon as possible.
by NIrmitha
Tue Sep 25, 2012 8:59 pm
Forum: Archived threads
Topic: Unplanned Outage - Telephony - Rockdale NSW
Replies: 2
Views: 573

Re: Unplanned Outage - Telephony - Rockdale NSW

Update

This outage has now been restored.
by NIrmitha
Fri Sep 14, 2012 7:56 pm
Forum: Archived threads
Topic: Unplanned outage in SA - Optus Services
Replies: 1
Views: 389

Re: Unplanned outage in SA - Optus Services

This outage has now been restored now.