Exetel customer help forum

I have turned off all appliances & lights to minimise possible RF sources. The download test results remain unchanged at approx 600kbps. I am getting this result 24x7. I know this result is indicative of performance because the same testers previsouly reported 5+Mbps, and from a user perspective be...

I have a new home phone which can send and recieve SMSs. Can this feature actually be used on Exetel (Optus) home phone service? I also have Exetel voip, can this feature be used using this service? Hi GeoffMc, Please note that there is no feature to send SMSs through your home phone line. You coul...

It is a pleasure to help you.

Hi roby,

As per the conversation, we have escalated your issue to our wholesale supplier.

We will inform you with further information once we receive an update from the supplier.

Update

This has been resolved.

Event

Exetel Members area not allowing logins. The cause is under investigation. Estimated restoration time is 1 hour

Impact

Customers will be unable to access the members area.

Update

This outage has been resolved now.

Update

This outage has not been resolved yet.

ETR

30/05/2012 Close of business

I'm interested in that info as well - is it possible to post a few clues here or email me the info as well?

Hi Kevin,

I have emailed you the details

Update

The outage has now been restored.

Update

This outage is due to a hardware failure and our wholesale supplier is currently working on it.

No ETR at this stage.

jmcuts wrote:well its happened yet again, surprise surprise.

ticket 4925155

Hi,

I have replied to your ticket, please check the service and reply to the same email if you have any issues.

Hi All,

Please be informed that this outage has been resolved now.

Regards.

Event

There is an unplanned outage of Optus QLD - ADSL/Telephony


Impact

Some services connected to QLD - Mackay - may experience a temporary disruption to their ADSL/Telephony service.

Current Status

There is no ETR at the moment. Optus Engineers are still investigating the issue.

Hi Geoff,

This issue has been fixed now

Could you please check and confirm the service.

We do apologies for the delay and inconvenience caused to you.