Search found 197 matches

by NIrmitha
Thu Aug 02, 2012 12:01 pm
Forum: ADSL connections
Topic: Suddenly very slow ADSL2
Replies: 33
Views: 5184

Re: Suddenly very slow ADSL2

I have turned off all appliances & lights to minimise possible RF sources. The download test results remain unchanged at approx 600kbps. I am getting this result 24x7. I know this result is indicative of performance because the same testers previsouly reported 5+Mbps, and from a user perspective be...
by NIrmitha
Sat Jun 30, 2012 4:22 pm
Forum: Telephone issues
Topic: Home Phone SMS
Replies: 1
Views: 1803

Re: Home Phone SMS

I have a new home phone which can send and recieve SMSs. Can this feature actually be used on Exetel (Optus) home phone service? I also have Exetel voip, can this feature be used using this service? Hi GeoffMc, Please note that there is no feature to send SMSs through your home phone line. You coul...
by NIrmitha
Wed Jun 27, 2012 9:12 am
Forum: Telephone issues
Topic: line noise
Replies: 6
Views: 2897

Re: line noise

It is a pleasure to help you. :D
by NIrmitha
Thu Jun 21, 2012 10:10 am
Forum: Telephone issues
Topic: line noise
Replies: 6
Views: 2897

Re: line noise

Hi roby,

As per the conversation, we have escalated your issue to our wholesale supplier.

We will inform you with further information once we receive an update from the supplier. :)
by NIrmitha
Wed Jun 06, 2012 11:33 am
Forum: Archived threads
Topic: Memebr's facility not available
Replies: 1
Views: 971

Re: Memebr's facility not available

Update

This has been resolved.
by NIrmitha
Wed Jun 06, 2012 11:23 am
Forum: Archived threads
Topic: Memebr's facility not available
Replies: 1
Views: 971

Memebr's facility not available

Event

Exetel Members area not allowing logins. The cause is under investigation. Estimated restoration time is 1 hour

Impact

Customers will be unable to access the members area.
by NIrmitha
Sat Jun 02, 2012 4:36 pm
Forum: Archived threads
Topic: Unplanned outage in MONTROSE VIC-ETR 01/06/2012 COB
Replies: 1
Views: 474

Re: Unplanned outage in MONTROSE VIC-ETR 01/06/2012 COB

Update

This outage has been resolved now.
by NIrmitha
Tue May 29, 2012 10:11 pm
Forum: Archived threads
Topic: Unplanned outage - Telstra - ADSL services -ETR 30/05
Replies: 2
Views: 811

Re: Unplanned outage - Telstra - ADSL services -ETR 30/05

Update

This outage has not been resolved yet.

ETR

30/05/2012 Close of business
by NIrmitha
Sat May 19, 2012 8:49 pm
Forum: Member facilities & usage meter
Topic: Usage XML specification
Replies: 16
Views: 5439

Re: Usage XML specification

I'm interested in that info as well - is it possible to post a few clues here or email me the info as well?
Hi Kevin,

I have emailed you the details :)
by NIrmitha
Sat May 12, 2012 10:48 am
Forum: Archived threads
Topic: Unplanned outage - Telstra - ADSL services -No ETR
Replies: 4
Views: 1327

Re: Unplanned outage - Telstra - ADSL services

Update

The outage has now been restored.
by NIrmitha
Fri May 11, 2012 6:46 pm
Forum: Archived threads
Topic: Unplanned outage - Telstra - ADSL services -No ETR
Replies: 4
Views: 1327

Re: Unplanned outage - Telstra - ADSL services -No ETR

Update

This outage is due to a hardware failure and our wholesale supplier is currently working on it.

No ETR at this stage.
by NIrmitha
Tue Mar 06, 2012 9:13 pm
Forum: ADSL connections
Topic: Unplanned outage in WA - Optus ADSL2
Replies: 31
Views: 3555

Re: Unplanned outage in WA - Optus ADSL2

jmcuts wrote:well its happened yet again, surprise surprise.

ticket 4925155
Hi,

I have replied to your ticket, please check the service and reply to the same email if you have any issues. :)
by NIrmitha
Thu Dec 15, 2011 9:27 am
Forum: Archived threads
Topic: Unplanned Outage - Telstra -QLD - ADSL 13 Dec
Replies: 3
Views: 814

Re: Unplanned Outage - Telstra -QLD - ADSL 13 Dec

Hi All,

Please be informed that this outage has been resolved now.

Regards.
by NIrmitha
Wed Dec 07, 2011 1:06 pm
Forum: Other
Topic: Unplanned Outage Optus -QLD - ADSL/PSTN 07 Dec 11 10.31EST
Replies: 4
Views: 2797

Unplanned Outage Optus -QLD - ADSL/PSTN 07 Dec 11 10.31EST

Event

There is an unplanned outage of Optus QLD - ADSL/Telephony


Impact

Some services connected to QLD - Mackay - may experience a temporary disruption to their ADSL/Telephony service.

Current Status

There is no ETR at the moment. Optus Engineers are still investigating the issue.
by NIrmitha
Mon Nov 28, 2011 5:45 pm
Forum: Mobile services
Topic: No HSPA/GSM or SMS on mobile service
Replies: 4
Views: 1304

Re: No HSPA/GSM or SMS on mobile service

Hi Geoff,

This issue has been fixed now :)

Could you please check and confirm the service.

We do apologies for the delay and inconvenience caused to you.