Exetel customer help forum

Update

Supplier is still investigating the root cause.

Apologies for any inconvenience caused.

Event Notification Location Affected: Multiple Suburbs, WA Event Start : 14-11-2017 Products Impacted: ADSL Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Exetel apologies for any inconvenience this may have ca...

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Franpa wrote:Any news on a fix for the security issue? Also, what is the latest firmware version for the modem? V1.0.1_ETL.1T2 is what my modem is currently using.

We will check with the modem vendor and provide you an update.

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Location Affected: WOONGARRA - QLD Event Start : 08-11-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has been...

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): 06/11/2017 close of business.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

This outage has been restored.

Please reboot your modems/routers.

Exetel apologizes for any inconvenience caused.

Update:

Outage is still ongoing.
Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

A temporary fix has been applied to minimize the number of impacted services.

Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.