Search found 197 matches

by NIrmitha
Wed Nov 15, 2017 12:12 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage -Multiple Suburbs, WA
Replies: 2
Views: 697

Re: Unplanned ADSL Network Outage -Multiple Suburbs, WA

Update

Supplier is still investigating the root cause.

Apologies for any inconvenience caused.
by NIrmitha
Wed Nov 15, 2017 9:55 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage -Multiple Suburbs, WA
Replies: 2
Views: 697

Unplanned ADSL Network Outage -Multiple Suburbs, WA

Event Notification Location Affected: Multiple Suburbs, WA Event Start : 14-11-2017 Products Impacted: ADSL Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Exetel apologies for any inconvenience this may have ca...
by NIrmitha
Sat Nov 11, 2017 5:47 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
Replies: 11
Views: 1426

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Sat Nov 11, 2017 5:00 pm
Forum: Modem issues
Topic: WPA2 security issue affects virtually "all" WiFi modems
Replies: 5
Views: 2272

Re: WPA2 security issue affects virtually "all" WiFi modems

Franpa wrote:Any news on a fix for the security issue? Also, what is the latest firmware version for the modem? V1.0.1_ETL.1T2 is what my modem is currently using.
We will check with the modem vendor and provide you an update.
by NIrmitha
Thu Nov 09, 2017 5:41 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2468

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Thu Nov 09, 2017 4:04 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - National
Replies: 14
Views: 2601

Re: Unplanned ADSL Network Outage - National

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by NIrmitha
Thu Nov 09, 2017 3:47 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage -WOONGARRA QLD - In progress
Replies: 1
Views: 483

Re: Unplanned ADSL Network Outage -WOONGARRA QLD - In progre

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by NIrmitha
Wed Nov 08, 2017 1:08 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage -WOONGARRA QLD - In progress
Replies: 1
Views: 483

Unplanned ADSL Network Outage -WOONGARRA QLD - In progress

Location Affected: WOONGARRA - QLD Event Start : 08-11-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has been...
by NIrmitha
Wed Nov 08, 2017 12:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2468

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon Nov 06, 2017 2:44 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress
Replies: 5
Views: 751

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): 06/11/2017 close of business.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon Nov 06, 2017 2:37 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - National
Replies: 14
Views: 2601

Re: Unplanned ADSL Network Outage - National

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon Nov 06, 2017 2:32 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Caloundra, QLD
Replies: 4
Views: 717

Re: Unplanned ADSL Network Outage - Caloundra, QLD

Update

This outage has been restored.

Please reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by NIrmitha
Mon Nov 06, 2017 12:42 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2468

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Outage is still ongoing.
Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Fri Nov 03, 2017 5:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2468

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

A temporary fix has been applied to minimize the number of impacted services.

Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon Oct 30, 2017 6:14 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Multiple suburbs , NSW
Replies: 3
Views: 728

Re: Unplanned Fiber Network Outage - Multiple suburbs , NSW

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.