Exetel customer help forum

Update:

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Update:

Outage has been successfully restored.

Root cause : Hardware failure in DSLAM

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Update:

Maintenance was successfully carried out during the scheduled time.

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Locations Affected: SMITHFIELD NSW / WAKELEY NSW / WETHERILL PARK - NSW Event Start : 03/10/2017 around 15:13:AEST Products Impacted: ADSL/PSTN Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution...

Event Notification, Location Affected: Redbank Plains, Qld Event Schedule : 03/10/2017 between 09.00 - 16.30 Products Impacted: Fibre Additional Information: There will be planned maintenance in the Fernbrooke estate. This will affect services for some residents on the following streets: Daryl Reinh...

Event Notification Locations Affected: Multiple Suburbs , VIC Event Start : 13-09-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : We are unable to provide ...

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Outage is still ongoing. However, some services seem to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

ManUtdFans wrote:I ordered a nano sim for my new phone last Monday but no arrival yet.

Could you please PM me your mobile number ?

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Outage is still ongoing. However, some services seem to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.