Search found 197 matches

by NIrmitha
Fri Oct 20, 2017 10:32 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 658

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Fri Oct 20, 2017 10:21 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Rowville - VIC - In progress
Replies: 2
Views: 579

Re: Unplanned ADSL Network Outage - Rowville - VIC - In prog

Update:

Outage has been successfully restored.

Root cause : Hardware failure in DSLAM

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed Oct 04, 2017 4:14 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Redbank Plains, Qld
Replies: 1
Views: 452

Re: Planned Fibre Network Outage - Redbank Plains, Qld

Update:

Maintenance was successfully carried out during the scheduled time.
by NIrmitha
Wed Oct 04, 2017 4:09 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 536

Re: Unplanned ADSL/PSTN Network Outage - Multiple Suburbs,

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by NIrmitha
Tue Oct 03, 2017 6:22 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 536

Unplanned ADSL/PSTN Network Outage - Multiple Suburbs, NSW

Locations Affected: SMITHFIELD NSW / WAKELEY NSW / WETHERILL PARK - NSW Event Start : 03/10/2017 around 15:13:AEST Products Impacted: ADSL/PSTN Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution...
by NIrmitha
Mon Oct 02, 2017 2:40 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Redbank Plains, Qld
Replies: 1
Views: 452

Planned Fibre Network Outage - Redbank Plains, Qld

Event Notification, Location Affected: Redbank Plains, Qld Event Schedule : 03/10/2017 between 09.00 - 16.30 Products Impacted: Fibre Additional Information: There will be planned maintenance in the Fernbrooke estate. This will affect services for some residents on the following streets: Daryl Reinh...
by NIrmitha
Thu Sep 14, 2017 2:12 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 613

Unplanned ADSL Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected: Multiple Suburbs , VIC Event Start : 13-09-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : We are unable to provide ...
by NIrmitha
Sat Aug 12, 2017 12:59 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21139

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Sat Aug 12, 2017 12:58 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19007

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update

Outage is still ongoing. However, some services seem to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Thu Aug 10, 2017 6:28 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Multiple Suburbs - QLD
Replies: 1
Views: 861

Re: Unplanned Fiber Network Outage - Multiple Suburbs - QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Wed Aug 09, 2017 1:32 pm
Forum: Mobile services
Topic: Ordered nano sim 9 days ago
Replies: 6
Views: 2137

Re: Ordered nano sim 9 days ago

ManUtdFans wrote:I ordered a nano sim for my new phone last Monday but no arrival yet.
Could you please PM me your mobile number ?
by NIrmitha
Wed Aug 09, 2017 11:31 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21139

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed Aug 09, 2017 11:25 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19007

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update

Outage is still ongoing. However, some services seem to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Wed Aug 09, 2017 11:16 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs - QLD
Replies: 1
Views: 853

Re: Unplanned ADSL Network Outage - Multiple Suburbs - QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Tue Aug 08, 2017 7:03 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BINNA BURRA, NSW
Replies: 1
Views: 767

Re: Unplanned ADSL Network Outage - BINNA BURRA, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.