Exetel customer help forum

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service

Location Affected: Springfield Lakes, QLD Event Start Time: 07/08/2017 12:00 AEST Products Impacted: Fibre Additional Information: Most customers in the below mentioned streets may experience connectivity issues. - Dandelion Drive - Banya Circuit - Balm Avenue Root cause : Still investigating Estim...

matave wrote:Email address PM'd. Any news?

I have responded to your PM now. Please reply to me or contact our helpdesk quoting the ticket number 11898634.

My ADSL was down early this morning, no packet was getting past my router shortly after midnight. When I powercycled my router for 15 minutes, I got a PPP authentication error. I don't know exactly when service was restored due to my router's exponential back-off algorithm but it was able to authen...

Is there currently an issue with mail server pop3.nsw.exemail.com.au? I ask because the authentication fails in my email client and requests a password change. Since I have not changed that password in years I played along and changed it today in Exetel's member services and updated the password in...

Optus is making changes to their mobile network and they have closed down 2G mobile network from 1st Aug 2017.

If you are currently having 2G network settings on your mobile handset,this change could have affected your service.
You may need to change/force the frequency to 3G 2100 MHz.

Update

Outage is still ongoing. However, some services seems to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier confirms the outage has been restored.

Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

Outage is still ongoing. However, some services seems to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.

Location Affected: BANKSIA GROVE , WA Event Start : 31-07-2017 Products Impacted : Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Resolution : Our wholesale supplier is unable to provide u...

Update

Our wholesale supplier confirms the outage has been restored.

Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused.

Update

Our wholesale supplier confirms the outage has been restored.

Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused

Update

Our wholesale supplier confirms the outage has been restored.
Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused.