Search found 197 matches

by NIrmitha
Tue Aug 08, 2017 6:24 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage -Springfield Lakes- QLD - In progress
Replies: 2
Views: 952

Re: Unplanned Fibre Outage -Springfield Lakes- QLD - restore

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service
by NIrmitha
Mon Aug 07, 2017 6:26 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage -Springfield Lakes- QLD - In progress
Replies: 2
Views: 952

Unplanned Fibre Outage -Springfield Lakes- QLD - In progress

Location Affected: Springfield Lakes, QLD Event Start Time: 07/08/2017 12:00 AEST Products Impacted: Fibre Additional Information: Most customers in the below mentioned streets may experience connectivity issues. - Dandelion Drive - Banya Circuit - Balm Avenue Root cause : Still investigating Estim...
by NIrmitha
Mon Aug 07, 2017 11:23 am
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2336

Re: Cannot Connect To POP3 Server

matave wrote:Email address PM'd. Any news?
I have responded to your PM now. Please reply to me or contact our helpdesk quoting the ticket number 11898634.
by NIrmitha
Sat Aug 05, 2017 5:22 pm
Forum: Networking issues
Topic: Network Outage this morning (04 Aug)?
Replies: 1
Views: 1367

Re: Network Outage this morning (04 Aug)?

My ADSL was down early this morning, no packet was getting past my router shortly after midnight. When I powercycled my router for 15 minutes, I got a PPP authentication error. I don't know exactly when service was restored due to my router's exponential back-off algorithm but it was able to authen...
by NIrmitha
Sat Aug 05, 2017 2:50 pm
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2336

Re: Cannot Connect To POP3 Server

Is there currently an issue with mail server pop3.nsw.exemail.com.au? I ask because the authentication fails in my email client and requests a password change. Since I have not changed that password in years I played along and changed it today in Exetel's member services and updated the password in...
by NIrmitha
Sat Aug 05, 2017 1:32 pm
Forum: Mobile services
Topic: moto g dual sim mobile
Replies: 5
Views: 1641

Re: moto g dual sim mobile

Optus is making changes to their mobile network and they have closed down 2G mobile network from 1st Aug 2017.

If you are currently having 2G network settings on your mobile handset,this change could have affected your service.
You may need to change/force the frequency to 3G 2100 MHz.
by NIrmitha
Sat Aug 05, 2017 1:12 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19007

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update

Outage is still ongoing. However, some services seems to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Sat Aug 05, 2017 1:09 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21139

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon Jul 31, 2017 7:38 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage- BANKSIA GROVE,WA-In progress
Replies: 1
Views: 528

Re: Unplanned Fibre Network Outage- BANKSIA GROVE,WA-In prog

Update

Our wholesale supplier confirms the outage has been restored.

Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused.
by NIrmitha
Mon Jul 31, 2017 3:05 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21139

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon Jul 31, 2017 3:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19007

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update

Outage is still ongoing. However, some services seems to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Mon Jul 31, 2017 11:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage- BANKSIA GROVE,WA-In progress
Replies: 1
Views: 528

Unplanned Fibre Network Outage- BANKSIA GROVE,WA-In progress

Location Affected: BANKSIA GROVE , WA Event Start : 31-07-2017 Products Impacted : Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Resolution : Our wholesale supplier is unable to provide u...
by NIrmitha
Thu Jul 27, 2017 7:02 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Lara and Jackass Flat , VIC
Replies: 1
Views: 813

Re: Unplanned Fiber Network Outage - Lara and Jackass Flat ,

Update

Our wholesale supplier confirms the outage has been restored.

Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused.
by NIrmitha
Wed Jul 26, 2017 4:26 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Multiple Suburbs, QLD
Replies: 1
Views: 598

Re: Unplanned Fiber Network Outage - Multiple Suburbs, QLD

Update

Our wholesale supplier confirms the outage has been restored.

Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused
by NIrmitha
Wed Jul 26, 2017 1:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - TAYLORS LAKES, VIC
Replies: 4
Views: 1275

Re: Unplanned ADSL Network Outage - TAYLORS LAKES, VIC

Update

Our wholesale supplier confirms the outage has been restored.
Kindly reboot the modem / router and test the connection.

Exetel apologize for any inconvenience this may have caused.