Exetel customer help forum

DeeCeeOne wrote:hey there are you able to assist me, i am trying to do what you wrote but i am having a bit of troubles. thank you

We will check on this and respond to you shortly. Your reference number is 10857346.

Received email asking for further tests to be done. Have done this test and emailed you the results. Also was advised i may need to pay $270 when the tech comes out if he finds the issue related to my doing. Also Consented to this. Hopefully i wont need to prompt Exetel for a reply to this again. P...

I still do not have any phone connection. It is now over a month since we cut over to Exetels NBN FFTN service. I am getting really pissed off. I should not have to waste my time following this up all the time. It seems Exetel do not have any SLA's that they self impose for delivery of service. Thi...

I don't know if this is related. We had the outage last night and this morning that happened in NSW. All computers on home network can connect again but one of the computers cannot access the internet. It can receive email so there is some connection but no browser of any type can connect. That com...

I don't see why? I'm confident it's nothing my end as I've done nothing to my account or configuration for a very long time. Is there a new time-out of 1 month on IP address leases? At this rate, in a couple of years I'll be paying $20/month to change IP addresses... I have emailed you on the same ...

Hi all, I am presently on ADSL2+ and 1.4Km to the exchange which yields a modem (possible) throughput of 22Mbs sec, I got 14MBs sec the other evening on a speedtest to exetel. And I pay about $45 a mth with the phone bundled. Video Streaming services like iView and SBS OnDemand fail after 7pm, buff...

Event Notification Start Date & Time : 21-07-2016 05:00:00 AEST. Finish Date & Time : 21-07-2016 06:00:00 AEST. Duration : 1 hour Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Residential Customers using NBN fibre services in “...

Exetel used to have a page a user could go to and check the status (progress) of an order. I have applied for a connection to the NBN and a modem, but I cannot find any such page to check how far along my order is. I do not even know if the order was ever received by exetel! I do have a reference n...

Could someone enlighten me on why when I travel overseas I come back with roaming charges on my account for the number 8880000000000 or something similar? I turn data roaming off on the phone and last time turned off data completely. I also turned off iMessage (I'm using an iPhone). I do not make p...

I found the modem settings here for a similar modem http://exewiki.exetel.com.au/index.php?title=Netcomm_NF4V_VoIP_Setup_Guide I just need the password, will ring support tomorrow I suppose? You may use the following link - http://exewiki.exetel.com.au/index.php?title=Netcomm_NF10WV_VoIP_Setup_Guid...

Event Notification Location Affected: PORT MACQUARIE, NSW Event Start Time: 08-07-2016 14:50 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Hardware Failure Number of Services Impacted: Unknown ETR: Our...

machine wrote:Hi,

The phone has no dial tone and therefore I have no ADSL connection.

How do I raise a ticket?

Thanks

Thank you for providing your service number. The ongoing fault reference is 10431847.

We will keep you notified through SMS.

Apologies for the inconvenience caused.

machine wrote:Hi,

The phone has no dial tone and therefore I have no ADSL connection.

How do I raise a ticket?

Thanks

You can either contact Exetel support or PM me the service number to have a look.

Refer http://www.exetel.com.au/contactus for contact details.

basshead wrote:It's fixed itself again. Modem hasn't been reset, so I wonder what it could be...

It is good to hear Please keep an eye on the service and let us know if you have further issues.

I have now lodged a complaint with the TIO due receiving no acknowledgement or response to the requested test information. Exetel's service has been pathetic and I have had enough after suffering these abysmal speeds for over a year now. We are currently investigating this matter with our supplier....