Search found 274 matches

by Kaushalya
Sat Nov 12, 2011 8:45 am
Forum: ADSL connections
Topic: No internet fo 3 days so far
Replies: 1
Views: 482

Re: No internet fo 3 days so far

Hi all,
logged faulty call, got a message about Telstra outage to be fixed end of COB yesterday. Called support 3 times yesterday evening, got hangup after 15 min on hold.
Can you please help?
Could you please PM me your service number?
by Kaushalya
Sat Nov 05, 2011 3:09 pm
Forum: ADSL connections
Topic: Frequent Disconnection
Replies: 48
Views: 4994

Re: Frequent Disconnection

ended up replacing the modem and seems to be stable so far... will send a follow up email in the next couple of days though. Thanks for the email support to sort out the problem. It is glad to hear that the service is stable. It can be seen in our server as well :D Let us know if you have further i...
by Kaushalya
Sun Oct 30, 2011 5:14 pm
Forum: Archived threads
Topic: Mobile Unplanned Outage, QLD S/West of Toowoomba
Replies: 1
Views: 406

Re: Mobile Unplanned Outage, QLD S/West of Toowoomba

Update:

Our wholesale supplier has confirmed that the above outage has been restored.
by Kaushalya
Sat Oct 29, 2011 9:06 pm
Forum: ADSL connections
Topic: Change Service Status
Replies: 7
Views: 837

Re: Change Service Status

Hi, Thanks for your reply. It has past my billing date and I am still on my old plan. I am still waiting for confirmation that I am not able to switch over. Could you please advise? Thanks again. I have passed your query to our provisioning department. They will update you as soon as possible :) Yo...
by Kaushalya
Sat Oct 29, 2011 8:45 pm
Forum: ADSL connections
Topic: new connection v. low sync
Replies: 13
Views: 1200

Re: new connection v. low sync

hi, tested with a friends modem, netcomm nb6plus 4w Rate (Kbps): 854 114 no change. I have updated our wholesale supplier and we will provide you an update once available Hi, We have tried to contact you in order to arrange a technician appointment. Please contact us immediately for us to proceed.
by Kaushalya
Sat Oct 29, 2011 8:42 pm
Forum: ADSL connections
Topic: Frequent Disconnection
Replies: 48
Views: 4994

Re: Frequent Disconnection

Yeah I don't mind testing that.
I have reduced the connection sync rate for testing purposes. Please monitor the service and let us know if you have any issues.
by Kaushalya
Sat Oct 29, 2011 6:34 pm
Forum: ADSL connections
Topic: new connection v. low sync
Replies: 13
Views: 1200

Re: new connection v. low sync

hi,

tested with a friends modem, netcomm nb6plus 4w

Rate (Kbps): 854 114

no change.
I have updated our wholesale supplier and we will provide you an update once available :)
by Kaushalya
Mon Oct 24, 2011 4:48 pm
Forum: Archived threads
Topic: Unplanned outage in Telstra VIC - Authentication
Replies: 4
Views: 792

Re: Unplanned outage in Telstra VIC - Authentication

Update:

Supplier confirmed that this outage has been restored.
by Kaushalya
Sun Oct 16, 2011 9:13 pm
Forum: Products & services
Topic: MoIP + SMS over IP...Finally Released
Replies: 65
Views: 33705

Re: MoIP + SMS over IP...Finally Released

The ticket number as 4442214. I had to call back tech support because I forgot on which scrap of paper I scribbled that down on :) He also said that a tech officer by the name of Lasita has escalated the case to a VOIP engineer? I did call about this issue probably ~ two weeks before 19/8, but then...
by Kaushalya
Sun Oct 16, 2011 6:52 pm
Forum: ADSL connections
Topic: Narre warren Issues
Replies: 3
Views: 517

Re: Narre warren Issues

Dear Geoff,

Thank you for your patience :)
by Kaushalya
Sat Oct 15, 2011 11:05 pm
Forum: ADSL connections
Topic: Wonder if its my end.
Replies: 19
Views: 2326

Re: Wonder if its my end.

Have been suffering reasonably bad lat ever since changing off my old old expired nonexistent plan. For the past few weeks the connection has been getting a little more random, as of about 19:15 it is now pretty much useless for all but the slowest browsing. after pinging 129.6.96.58 over 1500 time...
by Kaushalya
Sat Oct 15, 2011 10:20 pm
Forum: ADSL connections
Topic: Narre warren Issues
Replies: 3
Views: 517

Re: Narre warren Issues

Dear Geoff, I obviously have a backhaul issue. And for some reason Telstra has taken the speed restriction off this dslam without upgrading the backhaul... I have checked with our wholesale supplier under the case reference 4502411. They have advised that there are some network related issues at the...
by Kaushalya
Sun Oct 09, 2011 9:41 pm
Forum: ADSL connections
Topic: Frequent Disconnection
Replies: 48
Views: 4994

Re: Frequent Disconnection

I'm still having the same problem. Disconnection at least twice daily.
As per the telephone conversation had with you, I have informed our wholesale supplier with regard to this drop out issue. We will notify you once an update is available from the supplier. :)
by Kaushalya
Sun Sep 25, 2011 4:23 pm
Forum: ADSL connections
Topic: slow after 8
Replies: 50
Views: 5243

Re: slow after 8

Hi Shnikshnak,

Still this matter is under investigations. Hopefully we will be able to provide an update within this week.
by Kaushalya
Sat Sep 10, 2011 10:26 am
Forum: ADSL connections
Topic: Any issues in North Parramatta today? Very slow!
Replies: 5
Views: 912

Re: Any issues in North Parramatta today? Very slow!

Dear thomashouseman,

As per the conversation I had with you, since the speeds are good after the initial changes made, we are not proceeding with the case.