Search found 269 matches

by Kaushalya
Mon May 23, 2016 11:10 pm
Forum: Mobile services
Topic: no outbound SMS, port optus/prepaid to exetel value
Replies: 5
Views: 2423

Re: no outbound SMS, port optus/prepaid to exetel value

I ported my number to exetel value plan last week from optus/prepaid. Voice came over first day, data the second day, and I can receive SMS. Sending SMS, however results in a SMS from Optus saying I am out of quota for that message type. Since Exetel Value has unlimited SMS/MMS, this seems unlikely...
by Kaushalya
Thu Apr 21, 2016 10:41 pm
Forum: ADSL connections
Topic: Troubles with Oceanic World of Warcraft Servers after 7pm
Replies: 47
Views: 8200

Re: Troubles with Oceanic World of Warcraft Servers after 7p

veryannoyed wrote:Yep,

I've been solid for a week now as well, I'm pretty comfortable to say that whatever it was has been resolved.

Cheers,
Glad to hear that :) :)
by Kaushalya
Fri Apr 15, 2016 10:11 pm
Forum: ADSL connections
Topic: Troubles with Oceanic World of Warcraft Servers after 7pm
Replies: 47
Views: 8200

Re: Troubles with Oceanic World of Warcraft Servers after 7p

Khondo wrote:I don't want to jynx it but seems to be running ok this week. Will keep monitoring and let you know of any issues over the weekend.
It is glad to hear :)

Please monitor and let us know if you have any issues.
by Kaushalya
Sun Apr 10, 2016 10:31 pm
Forum: ADSL connections
Topic: Troubles with Oceanic World of Warcraft Servers after 7pm
Replies: 47
Views: 8200

Re: Troubles with Oceanic World of Warcraft Servers after 7p

Massive disconnects tonight when trying to group in instances. Grouped all day with no issues, errors start after 7pm. Why??? What do you turn off/on after 7pm??? Same problem, apparently lots of people on exetel having this problem, let me know what details you want, if any. Exetel is currently in...
by Kaushalya
Sun Apr 10, 2016 10:16 pm
Forum: Customer reviews
Topic: NBN Co Service Leval Agreement (SLA)
Replies: 9
Views: 3669

Re: NBN Co Service Leval Agreement (SLA)

I moved from ADSL2 to NBN FTTN on the 21st of March 2016. ADSL2 was a stable yet slow service (2mbps). NBN FTTN is now providing a faster (20mbps) connection which loses VDSL sync about 30 times a day. The internet availability is about 80% which is horrendous. Exetel has logged the issue with NBN ...
by Kaushalya
Sun Feb 07, 2016 11:10 pm
Forum: ADSL connections
Topic: Appalingly bad speeds over the past week
Replies: 34
Views: 11668

Re: Appalingly bad speeds over the past week

Hi, Over the past week i've been getting speeds so bad that the internet is barely even usable. Both me and my partner have to take turns using it, otherwise nothing will load at all. Tonight it is so bad that even the Exetel speed test won't load and displays a latency error. Can I please request ...
by Kaushalya
Sun Feb 07, 2016 10:55 pm
Forum: NBN and other Fibre Services
Topic: Slow download speed, Townsville.
Replies: 13
Views: 3024

Re: Slow download speed, Townsville.

Im in Townsville as well (Heatley) and also on 100/40 connection and speeds have been woeful. Just tested now and got ping 39ms download 13.52 Mbps upload 28.64 Mbps. Took 25 minutes to open an 8mb PDF file today. I was getting better and more constant speeds on ADSL. We have emailed you in regards...
by Kaushalya
Thu Jan 21, 2016 3:07 pm
Forum: NBN and other Fibre Services
Topic: Slow download speed, Townsville.
Replies: 13
Views: 3024

Re: Slow download speed, Townsville.

This matter is currently under investigations with our supplier. Meantime please reply to my email with the required test results.
by Kaushalya
Mon Jan 18, 2016 4:06 pm
Forum: ADSL connections
Topic: Slow connection and dropouts in last 24 hours
Replies: 8
Views: 2412

Re: Slow connection and dropouts in last 24 hours

Glad to hear that :) Keep monitoring the service and let us know if you have further issues.
by Kaushalya
Sun Jan 17, 2016 11:44 pm
Forum: ADSL connections
Topic: Slow connection and dropouts in last 24 hours
Replies: 8
Views: 2412

Re: Slow connection and dropouts in last 24 hours

Just like to report that I have been having the same issues, at Warwick, Qld. I am not tech minded, but the internet keeps dropping out when I attempt a download. I am lucky to get 2 kps ??? (bloody slow, anyway). Do hope you can explain, as the download has a time critical status. Meaning I only h...
by Kaushalya
Sun Jan 17, 2016 8:29 pm
Forum: NBN and other Fibre Services
Topic: Slow download speed, Townsville.
Replies: 13
Views: 3024

Re: Slow download speed, Townsville.

HI Guys over the last week my download speed has dropped to 20-30Mbps a far cry from the the 80-90Mbps that I normally get and considering that I am paying for 100/40 connection. Can you please sort this out??? We have sent you an email relating to this issue. Please reply back with the test result...
by Kaushalya
Mon Dec 07, 2015 11:26 pm
Forum: NBN and other Fibre Services
Topic: NBN connected today, barely functioning
Replies: 6
Views: 1838

Re: NBN connected today, barely functioning

Just came back to Exetel on the NBN (literally, today), but it's being really dodgy. Right now I can access the exetel forum (and it's really fast!) but nothing else. Exetel homepage doesn't load and doesn't respond to ICMP ping for example. It was working earlier today and I could access the web w...
by Kaushalya
Sun Nov 29, 2015 10:41 pm
Forum: NBN and other Fibre Services
Topic: nbn speed
Replies: 1
Views: 1247

Re: nbn speed

im on a 12/1mb speed with 500gb limit, though i have done several speed tests which says 10mb line speed thou yet i can never download faster then 1.2mb at anytime of day or night.... any ideas? Paul I can see that we have sent you an email on 20/11 requesting some test results. Could you please re...
by Kaushalya
Wed Nov 18, 2015 11:26 pm
Forum: Telephone issues
Topic: No dialtone, internet still working
Replies: 2
Views: 2332

Re: No dialtone, internet still working

Hi, The phone doesn't have a dialtone and no one can call in or call out. This happened 2 weeks ago. I've tried everything including different phone, different phone line, removing the splitter. Nothing has worked. The internet however is still working without issue Help? Apologies for the inconven...
by Kaushalya
Sun Nov 15, 2015 8:28 pm
Forum: ADSL connections
Topic: ADSL speed really slow last few days: SOLVED
Replies: 4
Views: 1536

Re: ADSL speed really slow last few days

Thank you for responding, but unfortunately I haven't received any email or messages from you. :-(. The email I used for the forum is the same as the contact email for my ADSL account (and I have received the forum activation mail so the details are stored correctly). Kind regards, Jaap Kreijkamp W...