Exetel customer help forum

Event Notification Start Date & Time : 28th October 2015 - 12.00 AM Australian Eastern Standard Time. Finish Date & Time : 28th October 2015 - 02:00 AM Australian Eastern Standard Time. Duration : 10 - 15 Mins Work Description : Exetel will be performing a network maintenance during this outage win...

Thanks Kaushalya. I noticed the difference immediately after it was done, connection now appears to be back to around 20 Mbps again & if it sticks to it's previous behaviour it will be good for the next month or so. Thank you for attending to my request so quickly. No worries :) Good to hear that y...

It seems i do not get emails from Exetel at all. the email address is definitely correct though.. strange. can you please send me these details via text, or in MYexetel account, please. I'm sorry for being such a pain.. I have scheduled a SMS to be sent to the nominated mobile number by 7.30am tomo...

Any update on this, I'm still getting below average speeds. One day I would get around 8mbps then the next day it would be around 2mbps. Upload speeds are constantly around 0.89mbps. It's been 20days since I asked for advice on this matter. We will let you know the possibilities when we receive mor...

This is an ongoing problem that seems to be solved for a short period by a port reset. Almost by the clock internet speed will drop at 5pm & be slow till about midnight then getting back to max ADSL2 speed. If you could do another reset I would appreciate it because it has deteriorated again since ...

So they have dropped the days usage from 175GB to 88GB, remember this is in 8 hours, although the support tech was fixated on the 16 hour peak window. So 88 GB in 8 hours = 11GB and hour, that is 183MB min or just over 3MB a second, still impossible (I am being very polite here), and no further con...

ohnjay wrote:Did you receive my PM?

The relevant support engineer will have a look and get back to you.

The dropout issue has continued on my trips to the city and so my son bought me a new phone. I received today but found my SIM card doesn't fit. He got a Samsung Galaxy S4 Mini and it only takes a Micro SIM card. Who do I contact to get a new SIM posted out to me? I'm on the lowest plan and I hope ...

I have a desktop app, with quite a few clients (10 or so) that contains SMS using Exetels API. (So they are Exetels customers rather than me) . I have just had a call saying the Sender name is being rejected, on all computers at once. The Sender Name is legal - no spaces, under 11 characters. Is th...

Since South Brisbane Fibre was laid and is owned by TELSTRA it seems that Exetel are being squeezed to discard their customers so that TELSTRA can pick them up before the NBN is connected. I am assuming the foregoing because Exetel will NOT tell the exact cause, plus since when does a fully service...

Slow speeds again at this time 6:18pm Saturday 19/09/15. On adsl2+ and only getting speeds of 2.43Mbps, this has been this way for the last week. The last request for this to be fixed there was a ticket generated by I could not find one. Please fix this Exeter I'm sick of resetting my modem. All mo...

Perhaps I should rephrase: Does Exetel plan to offer IMAP for hosted mailboxes in future, or is it permanently
off the agenda?

This has been escalated to our senior engineers to check whether there are any plans for that. Your reference number is 9452704.

ohnjay wrote:I currently have email on my domain hosted by Exetel, but it is POP3 only.
Is there any possibility that Exetel may offer IMAP hosting?

Exetel doesn't provide IMAP services at the moment.

SeanSlater wrote:Extremely slow again tonight.

This matter has been raised to our supplier for further investigations. We will respond to you soon.

Once your service is terminated, unless you have selected to keep your emails or webspace these services will also be terminated. All data and emails will be deleted and no copies will be kept. Thanks, I assume a fee will be involved if I choose to retain the webspace and email accounts, what would...