Search found 278 matches

by Kaushalya
Mon Oct 26, 2015 11:02 pm
Forum: Archived threads
Topic: Planned Network Outage - ADSL -All States - Residential
Replies: 0
Views: 1189

Planned Network Outage - ADSL -All States - Residential

Event Notification Start Date & Time : 28th October 2015 - 12.00 AM Australian Eastern Standard Time. Finish Date & Time : 28th October 2015 - 02:00 AM Australian Eastern Standard Time. Duration : 10 - 15 Mins Work Description : Exetel will be performing a network maintenance during this outage win...
by Kaushalya
Sat Oct 24, 2015 11:27 pm
Forum: ADSL connections
Topic: Slow speed again NSW Sth Coast
Replies: 13
Views: 3912

Re: Slow speed again NSW Sth Coast

Thanks Kaushalya. I noticed the difference immediately after it was done, connection now appears to be back to around 20 Mbps again & if it sticks to it's previous behaviour it will be good for the next month or so. Thank you for attending to my request so quickly. No worries :) Good to hear that y...
by Kaushalya
Sat Oct 24, 2015 10:33 pm
Forum: Customer reviews
Topic: NBN connection timeframe
Replies: 24
Views: 11732

Re: NBN connection timeframe

It seems i do not get emails from Exetel at all. the email address is definitely correct though.. strange. can you please send me these details via text, or in MYexetel account, please. I'm sorry for being such a pain.. I have scheduled a SMS to be sent to the nominated mobile number by 7.30am tomo...
by Kaushalya
Sat Oct 24, 2015 10:25 pm
Forum: ADSL connections
Topic: Very slow speeds at glenfield park ( Wagga Wagga)
Replies: 14
Views: 4585

Re: Very slow speeds at glenfield park ( Wagga Wagga)

Any update on this, I'm still getting below average speeds. One day I would get around 8mbps then the next day it would be around 2mbps. Upload speeds are constantly around 0.89mbps. It's been 20days since I asked for advice on this matter. We will let you know the possibilities when we receive mor...
by Kaushalya
Sat Oct 24, 2015 9:58 pm
Forum: ADSL connections
Topic: Slow speed again NSW Sth Coast
Replies: 13
Views: 3912

Re: Slow speed again NSW Sth Coast

This is an ongoing problem that seems to be solved for a short period by a port reset. Almost by the clock internet speed will drop at 5pm & be slow till about midnight then getting back to max ADSL2 speed. If you could do another reset I would appreciate it because it has deteriorated again since ...
by Kaushalya
Mon Oct 05, 2015 8:21 pm
Forum: Member facilities & usage meter
Topic: Crazy Usage - 173GB in 8 hours?
Replies: 5
Views: 3519

Re: Crazy Usage - 173GB in 8 hours?

So they have dropped the days usage from 175GB to 88GB, remember this is in 8 hours, although the support tech was fixated on the 16 hour peak window. So 88 GB in 8 hours = 11GB and hour, that is 183MB min or just over 3MB a second, still impossible (I am being very polite here), and no further con...
by Kaushalya
Sun Sep 27, 2015 11:15 pm
Forum: Email issues
Topic: Using mobile broadband to send emails.
Replies: 12
Views: 5089

Re: Using mobile broadband to send emails.

ohnjay wrote:Did you receive my PM?
The relevant support engineer will have a look and get back to you.
by Kaushalya
Sun Sep 27, 2015 11:11 pm
Forum: Mobile services
Topic: No service
Replies: 10
Views: 4270

Re: No service

The dropout issue has continued on my trips to the city and so my son bought me a new phone. I received today but found my SIM card doesn't fit. He got a Samsung Galaxy S4 Mini and it only takes a Micro SIM card. Who do I contact to get a new SIM posted out to me? I'm on the lowest plan and I hope ...
by Kaushalya
Tue Sep 22, 2015 11:30 pm
Forum: SMS via ADSL
Topic: SMS API Sender Name
Replies: 7
Views: 4183

Re: SMS API Sender Name

I have a desktop app, with quite a few clients (10 or so) that contains SMS using Exetels API. (So they are Exetels customers rather than me) . I have just had a call saying the Sender name is being rejected, on all computers at once. The Sender Name is legal - no spaces, under 11 characters. Is th...
by Kaushalya
Sat Sep 19, 2015 11:28 pm
Forum: NBN and other Fibre Services
Topic: Exetel South Brisbane Fibre
Replies: 9
Views: 3475

Re: Exetel South Brisbane Fibre

Since South Brisbane Fibre was laid and is owned by TELSTRA it seems that Exetel are being squeezed to discard their customers so that TELSTRA can pick them up before the NBN is connected. I am assuming the foregoing because Exetel will NOT tell the exact cause, plus since when does a fully service...
by Kaushalya
Sat Sep 19, 2015 8:07 pm
Forum: ADSL connections
Topic: Very slow speeds at glenfield park ( Wagga Wagga)
Replies: 14
Views: 4585

Re: Very slow speeds at glenfield park ( Wagga Wagga)

Slow speeds again at this time 6:18pm Saturday 19/09/15. On adsl2+ and only getting speeds of 2.43Mbps, this has been this way for the last week. The last request for this to be fixed there was a ticket generated by I could not find one. Please fix this Exeter I'm sick of resetting my modem. All mo...
by Kaushalya
Thu Sep 17, 2015 10:53 pm
Forum: Email issues
Topic: Hosted email
Replies: 5
Views: 3053

Re: Hosted email

Perhaps I should rephrase: Does Exetel plan to offer IMAP for hosted mailboxes in future, or is it permanently
off the agenda?
This has been escalated to our senior engineers to check whether there are any plans for that. Your reference number is 9452704.
by Kaushalya
Thu Sep 17, 2015 8:30 pm
Forum: Email issues
Topic: Hosted email
Replies: 5
Views: 3053

Re: Hosted email

ohnjay wrote:I currently have email on my domain hosted by Exetel, but it is POP3 only.
Is there any possibility that Exetel may offer IMAP hosting?
Exetel doesn't provide IMAP services at the moment.
by Kaushalya
Sun Sep 13, 2015 10:15 pm
Forum: Customer reviews
Topic: New NBN 12/1 customer experience
Replies: 24
Views: 10386

Re: New NBN 12/1 customer experience

SeanSlater wrote:Extremely slow again tonight.
This matter has been raised to our supplier for further investigations. We will respond to you soon.
by Kaushalya
Fri Aug 07, 2015 11:03 pm
Forum: Other
Topic: If I were to churn to another ISP...
Replies: 9
Views: 4855

Re: If I were to churn to another ISP...

Once your service is terminated, unless you have selected to keep your emails or webspace these services will also be terminated. All data and emails will be deleted and no copies will be kept. Thanks, I assume a fee will be involved if I choose to retain the webspace and email accounts, what would...