Exetel customer help forum

Since South Brisbane Fibre was laid and is owned by TELSTRA it seems that Exetel are being squeezed to discard their customers so that TELSTRA can pick them up before the NBN is connected. I am assuming the foregoing because Exetel will NOT tell the exact cause, plus since when does a fully service...

Slow speeds again at this time 6:18pm Saturday 19/09/15. On adsl2+ and only getting speeds of 2.43Mbps, this has been this way for the last week. The last request for this to be fixed there was a ticket generated by I could not find one. Please fix this Exeter I'm sick of resetting my modem. All mo...

Perhaps I should rephrase: Does Exetel plan to offer IMAP for hosted mailboxes in future, or is it permanently
off the agenda?

This has been escalated to our senior engineers to check whether there are any plans for that. Your reference number is 9452704.

ohnjay wrote:I currently have email on my domain hosted by Exetel, but it is POP3 only.
Is there any possibility that Exetel may offer IMAP hosting?

Exetel doesn't provide IMAP services at the moment.

SeanSlater wrote:Extremely slow again tonight.

This matter has been raised to our supplier for further investigations. We will respond to you soon.

Once your service is terminated, unless you have selected to keep your emails or webspace these services will also be terminated. All data and emails will be deleted and no copies will be kept. Thanks, I assume a fee will be involved if I choose to retain the webspace and email accounts, what would...

I have sent an email to you via the same case reference 9043065.

I have forwarded your concerns about your plan to our sales team to have a look. And to add to this, my internet from exetel has been crap this last few months with plenty of slow download speeds, failed connections, website taking forever to load. Could you perform a speed test via speedtest.exetel...

Event Notification Location Affected: West Ballina, NSW Event Start Time: 02/08/2015 11:25 AEST Products Impacted: Telephone Total Number of Services Impacted: Unknown Additional Information: Most customers in the above mentioned area may experience no dial tone issues ETR: Our wholesale supplier e...

Event Notification Location Affected: Nowra, NSW Event Start Time: 01/08/2015 20:22 AEST Products Impacted: ADSL Total Number of Services Impacted: Unknown Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. ETR...

You can discuss about the currently available plans with our sales department.
Following are the methods to reach our sales team,
Email: residentialsales@exetel.com.au
Contact number: (02) 8030 1000 / 1300 393 835 - Option 1

I'm quite the newbie when it comes to setting up the modem, I'll have a play around and try the WAN config before I contact technical support I'm assuming all the settings as per the DNS etc etc are the same ? Thanks, DNS and IP addresses should be obtained automatically. Mainly router should be co...

Hi, this is the first time in ages I have tried to use Netflix and it's totally unusable. I went to do a Java update and the Java downloader said it was going to take 8 hours and has now failed after approx 40 minutes. I am on ADSL2+ and about 150 metres from the Exchange. I recently had speed issu...

Update

This outage is now restored.

Apologies for any inconvenience caused.

Hi,

Your concerns above have been forwarded to our sales team and they will get in touch with you shortly