Exetel customer help forum

Same as you, my plan was updated from 1.5M to 8M today as well. Here is my DSL information: DSL Modulation Mode: GDMT DSL Path Mode: INTERLEAVED Downstream Rate: 8032 Kbps Upstream Rate: 384 Kbps Downstream Margin: 19 db Upstream Margin: 21 db Downstream Line Attenuation: 6 Upstream Line Attenuation...

Hi,

Thanks for your reply. My plan has changed to 8M. Thx.

My old ADSL1 (1.5M) plan was expired on 05/11/2010, and I submitted an application to change plan (to 8M) on 06/11/2010. I waited for a week, but the application status was always "Pending". I made a call to your support staff, and was told that the new plan will be actived next month (i.e., on 01/1...

"12.2 If a Consumer Customer acquires the Service from Exetel through a sales method regulated by door-to-door sales legislation in the Customer's state or territory, the Consumer Customer may cancel the Service before the end of the cooling-off period set out in the relevant legislation." This cla...

Can I cancel my contract within the first week after sign without any fine. My understanding is that the first is the cooling period. Just let you guys know that, Exetel DOES NOT HAVE A COOLING-OFF PERIOD. I just called their sale sevice, and an operator tell me that exetel does not offer a cooling...

Very, very, disappoint about exetel. Actually, I just signed a ADSL1 contract the day before yesterday, and my service was actived today morning. Then, 30 mins later, I received such a mail from exetel. I am very unhappen with that. I feel that I was cheated by exetel to sign a six month contract, a...