Search found 152 matches

by anurangaf
Wed Sep 21, 2016 9:23 am
Forum: NBN and other Fibre Services
Topic: Transition from IINET
Replies: 21
Views: 4352

Re: Transition from IINET

I still do not have any phone connection. It is now over a month since we cut over to Exetels NBN FFTN service. I am getting really pissed off. I should not have to waste my time following this up all the time. It seems Exetel do not have any SLA's that they self impose for delivery of service. Thi...
by anurangaf
Mon Sep 19, 2016 12:01 pm
Forum: Customer reviews
Topic: Exetel service
Replies: 3
Views: 2148

Re: Exetel service

Thank you Exetel!!! A first time FTTN NBN user I have been blown away by the technical support and services provided to me. I live in a retirement village and was surprised that my old telephone continued to work(connected through a splitter to the line) while I had Exetel NBN also connected .The c...
by anurangaf
Wed Jul 20, 2016 4:52 pm
Forum: Mobile services
Topic: Porting issues to Optus
Replies: 7
Views: 2879

Re: Porting issues to Optus

Hi, Please note that in-order to port out your mobile phone to a different provider, you may need to provide them with the correct date of birth or the correct port out account number. If that matched they can get the number port-in with their system. Therefore please ask your wife to call us to get...
by anurangaf
Thu Mar 31, 2016 2:00 pm
Forum: ADSL connections
Topic: Submitted Relocation Request 2 weeks ago!!!
Replies: 22
Views: 4073

Re: Submitted Relocation Request 2 weeks ago!!!

Hi xiu066,

Please note that service is completed with the dummy phone number and it's in the stage that it will change to the original telephone number.

This should be complete before close of business today.
by anurangaf
Wed Mar 30, 2016 5:31 pm
Forum: ADSL connections
Topic: Submitted Relocation Request 2 weeks ago!!!
Replies: 22
Views: 4073

Re: Submitted Relocation Request 2 weeks ago!!!

Hi xiu066,

We have checked with our wholesale supplier and according to them it should be complete by on or before 7:00PM today.

Once this is active we will notify you via email and a text a message.
by anurangaf
Thu Mar 24, 2016 10:02 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 1
Views: 514

Re: Unplanned Mobile outage - All states - Resolved

UPDATE

- Our supplier confirms that this outage has now been resolved
- Exetel apologizes for any inconvenience this may have caused
by anurangaf
Wed Mar 23, 2016 9:23 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 1
Views: 514

Unplanned Mobile outage - All states - In progress

Event Notification

Location Affected: All states

Event Start Time: 22/03/2016 13:59:00 AEDT
Products Impacted: Mobile Port-in
Additional Information: NO ETR
Root cause: Still being investigated.
Number of Services Impacted: Unknown

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Tue Mar 22, 2016 5:13 pm
Forum: ADSL connections
Topic: Submitted Relocation Request 2 weeks ago!!!
Replies: 22
Views: 4073

Re: Submitted Relocation Request 2 weeks ago!!!

Hi xiu066,

As per our wholesale supplier this will be complete by 30/03/2016 and once it's activated we will send you a notification email and a SMS confirming that it's all ready to go.
by anurangaf
Tue Mar 08, 2016 12:51 pm
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 701

Re: Unplanned Mobile outage - All states - Restored

Update

Please be advised that outage has been successfully restored.

Apologies for any inconvenience caused.
by anurangaf
Tue Mar 01, 2016 11:43 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 701

Re: Unplanned Mobile outage - All states - In progress

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Wed Feb 24, 2016 9:34 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 701

Re: Unplanned Mobile outage - All states - In progress

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Tue Feb 23, 2016 9:14 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 701

Re: Unplanned Mobile outage - All states - In progress

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Fri Feb 19, 2016 8:45 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 701

Re: Unplanned Mobile outage - All states - In progress

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Tue Feb 16, 2016 9:24 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 701

Re: Unplanned Mobile outage - All states - In progress

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Tue Feb 09, 2016 8:39 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 701

Re: Unplanned Mobile outage - All states - In progress

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.