Search found 152 matches

by anurangaf
Fri Feb 05, 2016 2:58 pm
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 7
Views: 725

Unplanned Mobile outage - All states - In progress

Event Notification Location Affected: All states Event Start Time: 04 February 2016 Products Impacted: Same carrier ports - Mobile Additional Information: Port-in from Optus network are not progressing. Root cause: Still being investigated. Number of Services Impacted: Unknown ETR: NO ETR Exetel apo...
by anurangaf
Wed Dec 23, 2015 3:11 pm
Forum: Mobile services
Topic: New Mobile sim porting from Telstra!
Replies: 15
Views: 4988

Re: New Mobile sim porting from Telstra!

With out giving away personal details I'll bring up the issue that seems to be causing the problem. Apparently the date of birth I've put on my application is coming up as incorrect during the port! To check what Telstra had on record I've rang them twice now, First time yesterday the 22nd of Decem...
by anurangaf
Tue Dec 22, 2015 9:08 am
Forum: Mobile services
Topic: New Mobile sim porting from Telstra!
Replies: 15
Views: 4988

Re: New Mobile sim porting from Telstra!

Hi Martin,

We have sent you an email to your nominated email address with regards to the mobile port-in.
by anurangaf
Fri Dec 04, 2015 9:14 am
Forum: Archived threads
Topic: Unplanned Mobile outage - National - In progress
Replies: 1
Views: 241

Re: Unplanned Mobile outage - National - In progress

Update

Our supplier advises that the outage is now restored.

Outage resolved on 03/12/2015 10:00:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Wed Dec 02, 2015 3:47 pm
Forum: Archived threads
Topic: Unplanned Mobile outage - National - In progress
Replies: 1
Views: 241

Unplanned Mobile outage - National - In progress

Event Notification Location Affected: National Event Start Time: 02/12/2015 13:07:48 AEDT Products Impacted: Mobile Additional Information: Port-in and Port-out requests are not progressing. Root cause: Still being investigated Number of Services Impacted: Unknown ETR: No ETR Status: Ongoing
by anurangaf
Wed Dec 02, 2015 8:35 am
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 1
Views: 266

Re: Unplanned Mobile outage - All states - In progress

Update

Our supplier advises that the outage is now restored.

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Tue Dec 01, 2015 12:32 pm
Forum: Archived threads
Topic: Unplanned Mobile outage - All states - In progress
Replies: 1
Views: 266

Unplanned Mobile outage - All states - In progress

Event Notification Location Affected: All states Event Start Time: 27th Nov 2015 18:59:43 AEDT Products Impacted: Mobile Porting, Mobile New Activation, Enabling and Disabling of VAS Root cause: Still being investigated. Number of Services Impacted: Unknown ETR: No ETR Exetel apologizes for any inco...
by anurangaf
Tue Dec 23, 2014 5:15 pm
Forum: Archived threads
Topic: Unplanned PSTN outage - MOORE PARK BEACH, QLD - In progress
Replies: 2
Views: 308

Unplanned PSTN outage - MOORE PARK BEACH, QLD - In progress

Event Notification Location Affected: MOORE PARK BEACH, QLD Event Start Date: 23-12-2014 Products Impacted: PSTN & ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: 150 Custome...
by anurangaf
Tue Dec 23, 2014 1:03 pm
Forum: Archived threads
Topic: Unplanned Fiber Outage - LIDCOMBE, NSW - In Progress
Replies: 1
Views: 256

Re: Unplanned Fiber Outage - LIDCOMBE, NSW - In Progress

Update

Our Wholesale Supplier advises this outage has been restored today at 08.25am.

Root cause has been determined to be a fibre cut.

Apologies for the inconvenience caused.
by anurangaf
Fri Dec 19, 2014 2:55 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - PARREARRA, QLD - In progress
Replies: 1
Views: 239

Unplanned ADSL outage - PARREARRA, QLD - In progress

Event Notification Location Affected: PARREARRA, QLD Event Start Time: 19-12-2014 06:16 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: 184 ADSL Custo...
by anurangaf
Fri Dec 19, 2014 1:13 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - SAFETY BAY, WA - In progress
Replies: 2
Views: 316

Unplanned ADSL outage - SAFETY BAY, WA - In progress

Event Notification Location Affected: SAFETY BAY, WA Event Start Time: 18-12-2014 14:40 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: 102 ADSL Custo...
by anurangaf
Fri Dec 19, 2014 12:53 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - ROBINA, QLD - In progress
Replies: 1
Views: 264

Unplanned ADSL outage - ROBINA, QLD - In progress

Event Notification Location Affected: ROBINA, QLD Event Start Time: 18/12/2014 20:56 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: 127 ADSL Customer...
by anurangaf
Fri Dec 19, 2014 12:35 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - BATHURST, NSW - In progress
Replies: 1
Views: 258

Unplanned ADSL outage - BATHURST, NSW - In progress

Event Notification Location Affected: BATHURST, NSW Event Start Time: 19-12-2014 10:14 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our...
by anurangaf
Fri Dec 19, 2014 11:44 am
Forum: Archived threads
Topic: Unplanned ADSL outage - CHUWAR, QLD - In progress
Replies: 1
Views: 229

Unplanned ADSL outage - CHUWAR, QLD - In progress

Event Notification Location Affected: CHUWAR, QLD Event Start Time: 19-12-2014 00:27 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Curre...
by anurangaf
Fri Nov 28, 2014 4:45 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress
Replies: 11
Views: 737

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

UPDATE

Issue is still being investigated.

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.