Search found 152 matches

by anurangaf
Tue May 13, 2014 12:38 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - WINGFIELD , SA - Restored
Replies: 7
Views: 1964

Re: Unplanned ADSL Outage - WINGFIELD , SA - In Progress

Update

This outage is still ongoing.

Our Wholesale Supplier is still investigating the issue and is unable to provide an ETR.

Apologies for the inconvenience caused.
by anurangaf
Thu Mar 27, 2014 4:25 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Narrabri, NSW – In progress
Replies: 3
Views: 513

Re: Unplanned ADSL outage - Narrabri, NSW – In progress

Update

This outage is still ongoing.

ETR : NO ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Thu Mar 27, 2014 4:22 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - IMBI, QLD -Restored
Replies: 2
Views: 179

Re: Unplanned ADSL outage - IMBI, QLD -In Progress

Update

This outage is still ongoing.

ETR : NO ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Thu Mar 27, 2014 4:16 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - KIRRAWEE, NSW – Restored
Replies: 5
Views: 292

Re: Unplanned ADSL outage - KIRRAWEE, NSW – In progress

Update

This outage is still ongoing.

ETR : No ETR

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Thu Mar 27, 2014 1:35 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - SEVEN HILLS, NSW – Restored
Replies: 4
Views: 380

Unplanned ADSL outage - SEVEN HILLS, NSW – Restored

Event Notification Location Affected: SEVEN HILLS, NSW Event Start Time: 26-03-2014 18:21 EST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR...
by anurangaf
Thu Mar 27, 2014 1:25 pm
Forum: Archived threads
Topic: Unplanned Telephone outage - CARSELDINE, QLD – In progress
Replies: 8
Views: 498

Unplanned Telephone outage - CARSELDINE, QLD – In progress

Event Notification Location Affected: CARSELDINE, QLD Event Start Time: 27-03-2014 06:21 EST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - 173 ETR: No ...
by anurangaf
Thu Mar 27, 2014 1:00 pm
Forum: Archived threads
Topic: Unplanned Telephone outage - SAFETY BAY, WA – Restored
Replies: 3
Views: 182

Unplanned Telephone outage - SAFETY BAY, WA – Restored

Event Notification Location Affected: SAFETY BAY, WA Event Start Time: 26-03-2014 21:00 EST Products Impacted - Telephone & ADSL Additional Information: Most customers in the above mentioned area may experience no dial tone with connectivity issues. Root cause still being investigated. Number of Ser...
by anurangaf
Mon Mar 17, 2014 12:43 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage- WA (Madina) - In Progress
Replies: 2
Views: 293

Unplanned ADSL Outage- WA (Madina) - In Progress

Unplanned ADSL Outage - WA - In Progress - No Sync/No Auth Location Affected: WA Suburb : Madina Event Start Date/Time: 17/03/14 9.31am Products Impacted: ADSL Additional Information: Customers in the affected region may experience loss of sync and no authentication. Number of Services Impacted: Unk...
by anurangaf
Mon Mar 17, 2014 11:40 am
Forum: Archived threads
Topic: Unplanned ADSL Outage- QLD (PEREGIAN SPRINGS) - In Progress
Replies: 3
Views: 360

Unplanned ADSL Outage- QLD (PEREGIAN SPRINGS) - In Progress

Unplanned ADSL Outage - QLD - In Progress - No Sync/No Auth Location Affected: QLD Suburb : PEREGIAN SPRINGS Event Start Date/Time: 16/03/14 1.37pm Products Impacted: ADSL Additional Information: Customers in the affected region may experience loss of sync and no authentication. Number of Services I...
by anurangaf
Sat Feb 22, 2014 9:51 am
Forum: Mobile services
Topic: Mobile activation still down?
Replies: 4
Views: 2245

Re: Mobile activation still down?

Hi,

Please PM your father-in-law's mobile number as I can check the status for you... :)
by anurangaf
Sat Feb 22, 2014 9:49 am
Forum: ADSL connections
Topic: Only able to connect at Adsl 1, but seems to have port avail
Replies: 5
Views: 34400

Re: Only able to connect at Adsl 1, but seems to have port a

Hi I have PM you already :) Can u let me know where to check for Adsl2 availability And if I checked the correct place? And is the switch be automatic or I have I ring often? Hi dearrikki, Please PM with your relevant service number. Also you can check with our sales team whether you can apply for ...
by anurangaf
Sat Feb 22, 2014 9:38 am
Forum: NBN and other Fibre Services
Topic: New NBN Plan
Replies: 11
Views: 5572

Re: New NBN Plan

Hi,

This has been forwarded to our sales team, and they will respond to you as soon as possible... :)
by anurangaf
Sat Feb 22, 2014 9:33 am
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15288

Re: The Exetel 9+ year club!

I am not surprised, but I do not blame the support staff - it was their dunderhead management who must have given the OK to deploy a grotesque new UI with obviously broken functionality and, self evidently inadequate testing. It is these guys who should be brought to book - not the techos. I was a ...
by anurangaf
Wed Jan 29, 2014 4:43 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Parkinson , QLD - Restored
Replies: 4
Views: 306

Re: Unplanned ADSL outage - Parkinson , QLD - In Progress

Outage has been restored


UPDATE:

Outage status : Restored

Event End Time: 29/01/14 20:57 AEST

Our wholesale supplier confirmed the outage has been restored.

Exetel apologizes for the inconvenience this may have caused.
by anurangaf
Wed Jan 29, 2014 4:36 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - SOMERS, VIC - In Progress
Replies: 25
Views: 1880

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

UPDATE:

Outage status : Ongoing

ETR : No restoration time yet to be confirmed.

Exetel apologizes for the inconvenience this may have caused.