Search found 152 matches

by anurangaf
Wed Jan 29, 2014 9:51 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Sunshine, VIC - In Progress
Replies: 4
Views: 441

Unplanned ADSL outage - Sunshine, VIC - In Progress

Event Notification Location Affected: Sunshine, VIC Event Start Time: 29/01/2014 07:37am AEST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR...
by anurangaf
Tue Jan 14, 2014 5:47 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - CHRISTIE DOWNS , SA - Restored
Replies: 11
Views: 1172

Re: Unplanned ADSL outage - CHRISTIE DOWNS , SA - In Progres

UPDATE

Outage status : Ongoing

ETR : No ETR

Exetel apologizes for the inconvenience this may have caused.
by anurangaf
Tue Jan 14, 2014 5:43 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Fyshwick, ACT - Restored
Replies: 8
Views: 732

Re: Unplanned ADSL outage - Fyshwick, ACT - In Progress

UPDATE

Outage status : Ongoing

ETR : 14/1/2014 Close of business.

Exetel apologizes for the inconvenience this may have caused.
by anurangaf
Thu Jan 09, 2014 11:59 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Rosewood exchange, QLD - In Progress
Replies: 6
Views: 574

Re: Unplanned ADSL outage - Rosewood exchange, QLD - In Prog

UPDATE

Our wholesale supplier advises that the outage is still ongoing and is being investigated. There is no ETR as of yet.

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Thu Jan 09, 2014 11:59 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Wellard, WA – In progress
Replies: 5
Views: 585

Re: Unplanned ADSL outage - Wellard, WA – In progress

UPDATE

Our wholesale supplier advises that the outage is still ongoing and is being investigated. There is no ETR as of yet.

Exetel apologizes for any inconvenience this may have caused.
by anurangaf
Thu Jan 09, 2014 10:38 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Fyshwick, ACT - Restored
Replies: 8
Views: 732

Unplanned ADSL outage - Fyshwick, ACT - Restored

Event Notification Location Affected : Fyshwick, ACT and surrounding suburbs Event Start Time: 09/01/2014 8.40 EST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated Number of Services Im...
by anurangaf
Fri Dec 06, 2013 2:37 pm
Forum: Email issues
Topic: Messages are being flagged as [...]
Replies: 42
Views: 9538

Re: Messages are being flagged as [...]

lordvader wrote:In that case, I would like out of this "free and unannounced" trial immediately.
Edit : Unfortunately this is not an option during the trial period. :(
by anurangaf
Wed Sep 25, 2013 9:55 pm
Forum: ADSL connections
Topic: help! reconnecting but was rejected
Replies: 1
Views: 25420

Re: help! reconnecting but was rejected

I was using Exetel Adsl 57$ /200G plan with Telstra phone line service. Last Friday , Telstra disconnected my phone line service my mistake , they soon reconnected it on Saturday. but our "phone line code was dropped" and ADSL was down. After contacting Exetel support , I was told I could only reco...
by anurangaf
Fri Sep 13, 2013 11:05 pm
Forum: ADSL connections
Topic: Connected today, no sync
Replies: 7
Views: 30957

Re: Connected today, no sync

Tarkhein wrote:Reply sent via PM.
Hi,

Reply to the email thread with the requested information
by anurangaf
Fri Sep 13, 2013 9:40 pm
Forum: ADSL connections
Topic: Connected today, no sync
Replies: 7
Views: 30957

Re: Connected today, no sync

Tarkhein wrote:PM sent.
Hi,

We have sent you an email under the reference 7092803, please reply with the requested information.
by anurangaf
Fri Sep 13, 2013 8:35 pm
Forum: ADSL connections
Topic: Connected today, no sync
Replies: 7
Views: 30957

Re: Connected today, no sync

Hi, I was given an SMS and email today advising that my house had been connected. Testing on my modem/router indicates that it gets no sync at all. I've tried resetting back to factory defaults and re-entering the username and password (as per the wiki ) but still the ADSL/Internet LED does not lig...
by anurangaf
Tue Sep 10, 2013 9:07 pm
Forum: VOIP
Topic: Netcomm NF3ADV N900 VOIP problems
Replies: 4
Views: 3583

Re: Netcomm NF3ADV N900 VOIP problems

attached screenshot HI, Could you please login to the router and go to VoIP settings-->SIP Settings-->Other settings VoIP settings.jpg Then check for SIP expire time, increase it to the maximum and apply settings. Restart your router and then check the connection again. If it's still an issue, plea...
by anurangaf
Wed Aug 21, 2013 1:15 pm
Forum: ADSL connections
Topic: Slow ADSL connection
Replies: 4
Views: 38004

Re: Slow ADSL connection

Hi, I've noticed, for the past week or more, my ADSL connection seems much slower than it used to be. hellooo having the same issues here at the moment and the past few days/week. some tests from this morning keeping in mind my normal line speed any other day is ~19000kbs and d/l speed 1.92mbs [`[*...
by anurangaf
Fri Jul 26, 2013 8:21 pm
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36207

Re: no sync

Hi guys, I am not getting sync at my new place after relocation. In the members area it says cutover completed on the 22th. The status page says scheduled for 25th. I called today after getting no sync last night the guy said tonight before 7 pm it will be done. So far none of the information I got...
by anurangaf
Wed Jul 24, 2013 7:32 pm
Forum: Member facilities & usage meter
Topic: Question about my on peak off peak
Replies: 2
Views: 1576

Re: Question about my on peak off peak

Just had a quick question that has resulted in an unfortunately situation of myself going over my cap for this billing period. On my plan details on my account page it says the following information: Plan Type: OF-100 ( with Telephone) Monthly Access Charge: $59.50 Peak Download Limit (Mbyte): 1000...