Search found 380 matches

by Amila Fernando
Tue Jun 12, 2018 10:32 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 10014

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Overnight, the fibre team completed splicing of the last 312 fibre cable at 21:35 11/06. Post checks confirm the majority of fibres on the cable are now restored except 10. Works continue this morning to re-splice the remaining 10 fibres. Majority of services should now restored. Exetel apol...
by Amila Fernando
Fri Jun 08, 2018 5:20 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 10014

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Repairs completed for the first two 312 fibre cables and post checks continue. Third cable jointing in progress and services will see progressive restoration. Replacement cable for the fourth (624 fibre) cable has arrived and being prepared onsite for hauling. The fifth 120 fibre cable is cu...
by Amila Fernando
Thu Jun 07, 2018 9:38 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 10014

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Fibre techs have been working through the night (repairs still ongoing) In total, 4 cables have been damaged . The damage has been caused by construction crew working on an apartment complex (large site) within close proximity of the Telstra exchange. ETR at this stage is still unknown. New ...
by Amila Fernando
Wed Jun 06, 2018 5:13 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 10014

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE

Outage is still ongoing. Technicians are still on site & working on it. Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Wed Jun 06, 2018 2:22 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 10014

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Our suppliers Field Operations have tested the fibres from the exchange and have identified a suspected fibre cut in the Chatswood Exchange towards St Leonards Exchange, impacting multiple Corporate Data services. Their Fibre crews are being mobilised to the suspected fault location to ident...
by Amila Fernando
Tue Apr 24, 2018 10:47 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Optus- VIC
Replies: 2
Views: 697

Re: Unplanned Corporate Fibre Network Outage - Optus- VIC

UPDATE

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.
by Amila Fernando
Tue Apr 24, 2018 10:18 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Optus- VIC
Replies: 2
Views: 697

Unplanned Corporate Data Network Outage - Optus- VIC

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...
by Amila Fernando
Tue Apr 24, 2018 10:13 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Optus- VIC
Replies: 2
Views: 697

Unplanned Corporate Fibre Network Outage - Optus- VIC

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...
by Amila Fernando
Thu Apr 05, 2018 1:59 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 2
Views: 892

Re: Unplanned Corporate Data Outage - NSW

Update

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.
by Amila Fernando
Fri Jan 12, 2018 6:03 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - SA
Replies: 1
Views: 834

Re: Unplanned Corporate Data Outage - SA

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.
by Amila Fernando
Fri Jan 12, 2018 3:52 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - SA
Replies: 1
Views: 834

Unplanned Corporate Data Outage - SA

Event Notification Location Affected: SA Event Start Time: 12/01/2017 3.30 AEST Products Impacted : Copper & Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : ...
by Amila Fernando
Fri Dec 22, 2017 3:01 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 1
Views: 723

Unplanned Corporate Network Outage - AAPT - NSW

Event Notification Location Affected: NSW, Paramatta & surrounding suburbs Event Start Time: 22/12/2017 14:05 Products Impacted : Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. ...
by Amila Fernando
Tue Dec 12, 2017 11:31 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 11
Views: 4001

Unplanned Corporate Network Outage - AAPT - NSW

Event Notification Location Affected: NSW Event Start Time: 12/12/2017 10:43 AEST Products Impacted : Copper & Fibre Additional Information: Multiple Transmission Links Down at Sydney Eastern Suburb. Some customers in the above mentioned area may experience a complete disruption on the connection. ...
by Amila Fernando
Thu Nov 16, 2017 5:22 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - QLD
Replies: 1
Views: 1085

Re: Unplanned Corporate Fibre Network Outage - Telstra - QLD

Update

This outage has been restored.

Root Cause : Still being investigated.

Exetel apologizes for any inconvenience caused.
by Amila Fernando
Thu Nov 16, 2017 1:47 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - QLD
Replies: 1
Views: 1085

Unplanned Corporate Fibre Network Outage - Telstra - QLD

Event Notification Location Affected: QLD Event Start Time: 16/11/2017 01:35 PM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...