Exetel customer help forum

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...

Update

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.

Event Notification Location Affected: SA Event Start Time: 12/01/2017 3.30 AEST Products Impacted : Copper & Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : ...

Event Notification Location Affected: NSW, Paramatta & surrounding suburbs Event Start Time: 22/12/2017 14:05 Products Impacted : Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. ...

Event Notification Location Affected: NSW Event Start Time: 12/12/2017 10:43 AEST Products Impacted : Copper & Fibre Additional Information: Multiple Transmission Links Down at Sydney Eastern Suburb. Some customers in the above mentioned area may experience a complete disruption on the connection. ...

Update

This outage has been restored.

Root Cause : Still being investigated.

Exetel apologizes for any inconvenience caused.

Event Notification Location Affected: QLD Event Start Time: 16/11/2017 01:35 PM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...

Update

This outage has been restored.

Root Cause : Still being investigated.

Exetel apologizes for any inconvenience caused.

UPDATE

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.

UPDATE

- Supplier technician is on site & working on it at the moment.
- Our wholesale supplier is unable to provide us with an estimated time of resolution. (ETR)

Exetel apologizes for any inconvenience this may have caused.

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: NSW Event Start Time: 14/11/2017 Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our wholesale sup...

UPDATE

- Outage is still ongoing.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.