Exetel customer help forum

UPDATE Overnight, the fibre team completed splicing of the last 312 fibre cable at 21:35 11/06. Post checks confirm the majority of fibres on the cable are now restored except 10. Works continue this morning to re-splice the remaining 10 fibres. Majority of services should now restored. Exetel apol...

UPDATE Repairs completed for the first two 312 fibre cables and post checks continue. Third cable jointing in progress and services will see progressive restoration. Replacement cable for the fourth (624 fibre) cable has arrived and being prepared onsite for hauling. The fifth 120 fibre cable is cu...

UPDATE Fibre techs have been working through the night (repairs still ongoing) In total, 4 cables have been damaged . The damage has been caused by construction crew working on an apartment complex (large site) within close proximity of the Telstra exchange. ETR at this stage is still unknown. New ...

UPDATE

Outage is still ongoing. Technicians are still on site & working on it. Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

UPDATE Our suppliers Field Operations have tested the fibres from the exchange and have identified a suspected fibre cut in the Chatswood Exchange towards St Leonards Exchange, impacting multiple Corporate Data services. Their Fibre crews are being mobilised to the suspected fault location to ident...

UPDATE

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...

Update

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.

Event Notification Location Affected: SA Event Start Time: 12/01/2017 3.30 AEST Products Impacted : Copper & Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : ...

Event Notification Location Affected: NSW, Paramatta & surrounding suburbs Event Start Time: 22/12/2017 14:05 Products Impacted : Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. ...

Event Notification Location Affected: NSW Event Start Time: 12/12/2017 10:43 AEST Products Impacted : Copper & Fibre Additional Information: Multiple Transmission Links Down at Sydney Eastern Suburb. Some customers in the above mentioned area may experience a complete disruption on the connection. ...

Update

This outage has been restored.

Root Cause : Still being investigated.

Exetel apologizes for any inconvenience caused.

Event Notification Location Affected: QLD Event Start Time: 16/11/2017 01:35 PM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...