Search found 374 matches

by Amila Fernando
Fri Oct 06, 2017 4:23 am
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage- WA
Replies: 1
Views: 410

Re: Unplanned Corporate Copper Network Outage- WA

Update

This outage has been restored.

Root Cause : Replaced faulty hardware

Exetel apologizes for any inconvenience caused.
by Amila Fernando
Thu Oct 05, 2017 12:37 pm
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage- WA
Replies: 1
Views: 410

Unplanned Corporate Copper Network Outage- WA

Event Notification Location Affected: WA Event Start Time: 05/10/2017 11:18 AM Products Impacted : Ethernet over Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolut...
by Amila Fernando
Wed Jul 12, 2017 10:25 pm
Forum: Mobile services
Topic: My phone won't download MMS voice messages
Replies: 32
Views: 8131

Re: My phone won't download MMS voice messages

Did you mean to say that every time when a MMS received you have to turned off and then turned on mobile data in order to get the message. No, it just needs to be turned on if it is off. I like to keep it turned off most of the time to save battery and data. But it would be very helpful to let peop...
by Amila Fernando
Mon Jul 10, 2017 10:18 pm
Forum: Modem issues
Topic: NB16WV modem resyncs every 40-45 seconds.
Replies: 3
Views: 1454

Re: NB16WV modem resyncs every 40-45 seconds.

My regular modem is a Netgear D6000 which works fine, but I wanted to try something with more features, so I bought a Netcomm NB16WV, new in box runout stock. I've used the same ADSL configuration settings as my D6000. When I connect the NB16WV to my ADSL it syncs (solid light), gets its IP address...
by Amila Fernando
Fri Jul 07, 2017 8:50 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21369

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused
by Amila Fernando
Fri Jul 07, 2017 8:45 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19230

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update

Outage is still ongoing. However, some services seems to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 20/07/2017.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Mon Jun 26, 2017 4:00 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
Replies: 3
Views: 980

Unplanned ADSL Network Outage - Multiple Suburbs, VIC

Event Notification Location Affected: Multiple Suburbs, VIC Event Start Time: 26/06/2017 Products Impacted – ADSL & PSTN Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown...
by Amila Fernando
Thu Jun 15, 2017 9:52 pm
Forum: Archived threads
Topic: Possible Network outage - JORDAN SPRINGS , NSW - In progress
Replies: 2
Views: 877

Possible Network outage - JORDAN SPRINGS , NSW - In progress

Event Notification Location Affected: JORDAN SPRINGS , NSW Event Start Time: 15/06/2017 Products Impacted - Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown Estima...
by Amila Fernando
Wed Jun 14, 2017 11:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19230

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update

Outage is still ongoing. However, some services seems to be online.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 01/07/2017.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Wed Jun 14, 2017 10:58 pm
Forum: Archived threads
Topic: Unplanned PSTN /ADSL Network Outage - Mount Pleasant, NSW
Replies: 18
Views: 4252

Re: Unplanned PSTN /ADSL Network Outage - Mount Pleasant, NS

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 21/06/2017.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Wed Jun 14, 2017 10:51 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21369

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

This outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused
by Amila Fernando
Wed Jun 14, 2017 10:48 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage-BANKSIA GROVE,WA -In progress
Replies: 5
Views: 1556

Re: Unplanned Fibre Network Outage-BANKSIA GROVE,WA -In prog

This outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Tue Jun 13, 2017 1:22 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage-BANKSIA GROVE,WA -In progress
Replies: 5
Views: 1556

Unplanned Fibre Network Outage-BANKSIA GROVE,WA -In progress

Location Affected: BANKSIA GROVE , WA Event Start : 13-06-2017 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Estimated Resolution : 13/06/2017 13.00 AWST Once the outage has been ...
by Amila Fernando
Mon May 29, 2017 10:19 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21369

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Mon May 29, 2017 10:12 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 8256

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

This outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.