Search found 374 matches

by Amila Fernando
Mon Apr 09, 2012 9:38 pm
Forum: Virus / spam / spyware issues
Topic: Stop "PremierPlayers Club" spam emails PLEASE
Replies: 25
Views: 11268

Re: Stop "PremierPlayers Club" spam emails PLEASE

slave1 wrote:I'm also receiving this spam to all [3] of my exemail addresses, no others.
Could you please forward the spam email to spam@exetel.com.au
by Amila Fernando
Sun Apr 01, 2012 4:37 pm
Forum: Mobile services
Topic: 3G, wifi access
Replies: 1
Views: 883

Re: 3G, wifi access

I have a Samsung Jet Icon mobile phone. I was with 3 Mobile before switching to Exetel mobile plan Z8. When on 3 Mobile plan, I could access 3's 3G services. Now I am unable to access my own wifi at home, let alone any 3G services. Being a relatively novice at high end, modern techno devices, am I ...
by Amila Fernando
Sat Mar 31, 2012 4:29 pm
Forum: VOIP
Topic: Web SMS after VOIP service cancelled
Replies: 2
Views: 1222

Re: Web SMS after VOIP service cancelled

Hi, As the current $0 VOIP is going to be removed and my usage is so low that I shall cancel the service as well. Would I be able to use the current web SMS after cancelling the VOIP. I also use the email to fax service occasionally, would this be affected after cancelling the VOIP? Thanks Please n...
by Amila Fernando
Sat Mar 31, 2012 3:57 pm
Forum: VOIP
Topic: Billion 7404VNPX optimum set-up
Replies: 6
Views: 2616

Re: Billion 7404VNPX optimum set-up

Has anyone got this specific router to work on Exetel VOIP, and if so, with what settings? I bought this router when my NB9W died (the VOIP worked fine with that). I hadn't realised the 7404VNPX were notorious for dropping their ADSL2+ connection every couple of minutes (http://www.cnet.com.au/bill...
by Amila Fernando
Sun Mar 04, 2012 5:28 pm
Forum: ADSL connections
Topic: Ping timeouts and high latency to Exetel, DNS, Google etc.
Replies: 1
Views: 348

Re: Ping timeouts and high latency to Exetel, DNS, Google et

Hi all, I've recently noticed bad speeds on my ADSL2+. Pinging Google.com, Exetel.com.au and the Exetel DNS server shows results that are all over the place, including timeouts. An album of screenshots can be found here . This happens on any computer on the network, and using the ping utility of th...
by Amila Fernando
Tue Feb 28, 2012 3:46 pm
Forum: VOIP
Topic: Netcomm NB16WV Problem
Replies: 12
Views: 4435

Re: Netcomm NB16WV Problem

It happens with all types of calls to the VOIP line. I have created a ticket with exetel and they are having a look into it, they said it might be a problem at there end. Hi wood888, Please note that your reported VOIP issue has been fixed. Please test your service further and get back to us if you...
by Amila Fernando
Sun Feb 26, 2012 11:19 pm
Forum: ADSL connections
Topic: Huge speed spikes throughout different times of the day
Replies: 14
Views: 1178

Re: Huge speed spikes throughout different times of the day

ShaminG, some guy from Telstra can by my house today to check the line. He claims to have been sent by my ISP and showed me information he obtained from them. He did some meter readings and told me he couldn't find physical problems then he called a guy up to test my line and the guy said my line's...
by Amila Fernando
Sun Feb 26, 2012 5:03 pm
Forum: ADSL connections
Topic: Unplanned outage in WA - Optus ADSL2
Replies: 31
Views: 2397

Re: Unplanned outage in WA - Optus ADSL2 - Sunday 19 Feb

still got nothing here, and no contact at all from Exetel....whats going on support? Please note that I have made few changes to your service. In order for these changes to take effect, kindly switch your modem OFF and switch ON after 10 Minutes and check your service. If the service issue still re...
by Amila Fernando
Sun Feb 26, 2012 4:52 pm
Forum: ADSL connections
Topic: Unplanned outage in WA - Optus ADSL2
Replies: 31
Views: 2397

Re: Unplanned outage in WA - Optus ADSL2 - Sunday 19 Feb

jmcuts wrote:still got nothing here, and no contact at all from Exetel....whats going on support?
Can you please PM me your service number or any ticket number ?
by Amila Fernando
Sun Feb 19, 2012 7:06 pm
Forum: ADSL connections
Topic: Frequent speed bumps and dropouts
Replies: 12
Views: 953

Re: Frequent speed bumps and dropouts

Thanks Amila, the internet is very frustrating at the moment but I understand that today is a Sunday :D Hopefully it will get resolved asap :) We have arranged another tech to investigate your reported issue and tech will be investigated it on or before 21/02 Close Of Business. If the service issue...
by Amila Fernando
Sat Feb 18, 2012 9:13 pm
Forum: ADSL connections
Topic: Frequent speed bumps and dropouts
Replies: 12
Views: 953

Re: Frequent speed bumps and dropouts

Dear Exetel, yes I was also notified via SMS that a field technician of your wholesale supplier estimated the reported service issue will be investigated on or before 17/02 COB. Also if the service is still not working after 17/02 COB I am told to contact Exetel again and that's why I'm here postin...
by Amila Fernando
Sun Jan 22, 2012 3:40 pm
Forum: Mobile services
Topic: member plan change
Replies: 3
Views: 1086

Re: member plan change

I know what mine is included but am thinking of changing plans and want to see what is included in other plans Hi Roby, Kindly Login to Exetel Members Facility --> Click on Mobile Broadband/Mobile --> Click on Mobile Change Plan--> Select the required mobile number and click on View Button. From th...
by Amila Fernando
Sat Nov 05, 2011 7:15 pm
Forum: ADSL connections
Topic: Frequent Disconnection
Replies: 48
Views: 3897

Re: Frequent Disconnection

I'm experiencing extremely frequent disconnections. Ticket number 4569772. I've spent a long time on the phone today but maybe you'll be able to help where they havent. I've done everything possible (new splitter, router, cables, unplugged all the computers etc) but the disconnects keep happening. ...
by Amila Fernando
Mon Oct 17, 2011 4:27 pm
Forum: HSPA connections
Topic: No 3g on ipad after ios 5 update
Replies: 9
Views: 6728

Re: No 3g on ipad after ios 5 update

Hi, I have had my ipad 1 on the WI E plan for over a year without a problem. Over the weekend I updated it to ios 5 and all seemed to be well until today when I tried to use 3g to access internet. I had previously only used it at home via wifi. I get the following error pop up when I try to access ...