Search found 374 matches

by Amila Fernando
Mon May 29, 2017 9:19 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - ACT
Replies: 2
Views: 711

Re: Unplanned ADSL Network Outage - ACT

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Mon May 29, 2017 8:56 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19232

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 01/07/2017.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Mon May 29, 2017 8:12 pm
Forum: Invoicing & billing
Topic: Switched to NBN, Still being billed for ADSL
Replies: 7
Views: 2530

Re: Switched to NBN, Still being billed for ADSL

Hi, Can someone please contact me with information on what is going on with my account? I received an email saying I would be credited, and then today my credit card got charged. I can't see anywhere in the member facilities where I can reply to my ticket that i have a number for. I would email but...
by Amila Fernando
Mon May 29, 2017 8:05 pm
Forum: Modem issues
Topic: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC5300?
Replies: 10
Views: 10199

Re: Bridge NBN Modem ZTE ZXHN H268A to use with ASUS RT-AC53

Well the NBN is on and my network is in a mess since last Thursday when NBN switched on, but at least it works! If I can just figure out how to bridge the new Exetel supplied ZTE modem I expect all problems will melt away. But the doc it comes with has no clues about that. I even signed up to the z...
by Amila Fernando
Fri May 19, 2017 10:29 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 19232

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

This outage is still ongoing.

Due to mass service disruptions ETR has been extended.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Fri May 19, 2017 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 8259

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): ETR has been extended to 20/05 close of business.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Fri May 19, 2017 9:38 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 21374

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Tue May 16, 2017 10:11 pm
Forum: NBN and other Fibre Services
Topic: Plan speed change did not go in to effect yet (resolved)
Replies: 12
Views: 2708

Re: Plan speed change did not go in to effect yet

I sent " 2) Increase our connection plan speed to 25/5Mbps (It should be free to upgrade to a dearer plan) " to the Provision department via email on the 14th of April , on the 21st of April I had received confirmation that the Provision department had forwarded the request to the Sales department....
by Amila Fernando
Tue May 16, 2017 8:29 pm
Forum: Modem issues
Topic: Free NBN Modem! What is that?
Replies: 2
Views: 2045

Re: Free NBN Modem! What is that?

Hi, I've been invited to join Exetel NBN in my area - which is via HFC. The email refers to a free NBN modem. What is that and what brand/model? I'm assuming NBN themselves supply a HFC NTD as part of their install. So what is Exetel supplying? Is it a 4 port switch? Does it provide a phone port? W...
by Amila Fernando
Fri May 12, 2017 8:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 8259

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Fri May 12, 2017 7:48 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 1
Views: 542

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update

This outage has been restored.

Please power reboot your modems/routers and test the service.
by Amila Fernando
Fri May 12, 2017 7:13 pm
Forum: VOIP
Topic: Telephone number ported over from Telstra for VOIP service
Replies: 8
Views: 2513

Re: Telephone number ported over from Telstra for VOIP servi

Can somebody tell me what is happening with this application. The number was ported over on last Wednesday, have no phone so I can make phone calls. Have sick wife so I need this phone for emergency calls. Please get this rectified asap. Please note that the phone porting is in process and should b...
by Amila Fernando
Fri May 12, 2017 7:01 pm
Forum: Modem issues
Topic: NBN Modem Recommendations
Replies: 5
Views: 3929

Re: NBN Modem Recommendations

matave wrote:Thanks very much for the reply.

One last question. If I transfer from ADSL to NBN do I retain all email addresses associated with my account?
Yes, we can transfer all email addresses to new NBN account. :)
by Amila Fernando
Fri May 12, 2017 5:58 pm
Forum: Modem issues
Topic: NBN Modem Recommendations
Replies: 5
Views: 3929

Re: NBN Modem Recommendations

Yep. I know that I need an NBN certified modem but I'm not interested in the ZTE. Prior to the ZTE what modems VDSL/VOIP modems did Exetel recommend? From what I can understand Netcomm was one brand. What Netcomm models does Exetel support? Were there any others? Following 2 modems have been certif...
by Amila Fernando
Fri May 12, 2017 5:42 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 8259

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.