Search found 373 matches

by Amila Fernando
Thu May 11, 2017 9:03 pm
Forum: NBN and other Fibre Services
Topic: NBN Dropping out on FTTN
Replies: 3
Views: 1523

Re: NBN Dropping out on FTTN

Hi Guys, connected to the NBN on 26/4/2017 asked for 100MB plan and received 28MB speed. Too far from the NODE apparently. ( Well planned NBN.....NOT) Anyway yesterday I noticed that the Modem was reconnecting every 3- 4 minutes and also my old phone line( NOT NEW VOIP Phone) has gone and there is ...
by Amila Fernando
Thu May 11, 2017 8:58 pm
Forum: NBN and other Fibre Services
Topic: A happy customer
Replies: 6
Views: 2339

Re: A happy customer

You dont see many posts on here that are "good" ones. I have been with exetel for over 12 years and today I had NBN HFC hooked up. After reading so much negativity around the web about it I was a little worried to say the least. But I'm happy to report it went really well. Installer rang earlier th...
by Amila Fernando
Thu May 11, 2017 8:50 pm
Forum: NBN and other Fibre Services
Topic: Excess data + shaping
Replies: 3
Views: 1614

Re: Excess data + shaping

Used all our data allowance this month, so shaped back to 256/256. Paid for excess data, but 2 hours later we have the same shaped speeds. How long does it take to get back to our usual speeds? We're on NBN 50/20. Could you please reboot your modem & check your service speeds. If the issue remains,...
by Amila Fernando
Thu May 04, 2017 2:53 pm
Forum: VOIP
Topic: How to get Teleconference Number
Replies: 19
Views: 5660

Re: How to get Teleconference Number

JohnSCS wrote:Any updates?
Hi John,

First of all I apologize for the delayed response.

Kindly note that this feature is not available for SMB (Small Business) services & it is available only for corporate grade data services.
by Amila Fernando
Wed May 03, 2017 1:58 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage- All States -In progress
Replies: 1
Views: 601

Unplanned Fibre Network Outage- All States -In progress

Event Notification Location Affected: All States Event Start Time: 03/05/2017 13.00EST Products Impacted - Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR - O...
by Amila Fernando
Tue May 02, 2017 6:31 pm
Forum: VOIP
Topic: How to get Teleconference Number
Replies: 19
Views: 5660

Re: How to get Teleconference Number

JohnSCS wrote:Hi,

I would like to use the Teleconference system, but how do I get a conference number to use it?
We will check this & get back to you shortly.
by Amila Fernando
Tue May 02, 2017 5:35 pm
Forum: Email issues
Topic: Can't send emails
Replies: 16
Views: 5074

Re: Can't send emails

muzzatron wrote:Can I PM someone screen grabs? :-)

From my email prefs I mean.
If the issue remains, kindly PM your service details & screen shots :)
by Amila Fernando
Wed Apr 26, 2017 10:35 pm
Forum: ADSL connections
Topic: Appalingly bad speeds over the past week
Replies: 34
Views: 11653

Re: Appalingly bad speeds over the past week

Happened again tonight... Not sure if it's related to the recent outage posted here: https://forum.exetel.com.au/viewtopic.php?f=296&t=43429 An IP address change (as per recent posts) made no difference. Connection is intermittent, including access to extel website, member facilities (these work wh...
by Amila Fernando
Wed Apr 26, 2017 10:06 pm
Forum: NBN and other Fibre Services
Topic: Fibre FAQ
Replies: 28
Views: 19788

Re: Fibre FAQ

Franpa wrote:I did specifically mean the FAQ in the first page of this topic but I suppose you could simply add a URL to the newer website FAQ to the top of the first post.
Thank you for your suggestion & we will forward it to relevant team.
by Amila Fernando
Tue Apr 25, 2017 10:56 pm
Forum: NBN and other Fibre Services
Topic: Fibre FAQ
Replies: 28
Views: 19788

Re: Fibre FAQ

It looks like the first post can do with a bit of an update, specifically in regards to what speeds are achievable via Fiber (is it still 100/8Mb/s?) and the Basic Plan Package is now 25/5Mb/s instead of 25/1Mb/s. Also the FAQ seems to exclude any mention of FTTN? It would be nice to have some info...
by Amila Fernando
Tue Apr 25, 2017 10:47 pm
Forum: Networking issues
Topic: QoS configuration help (ZTE NBN modem)
Replies: 14
Views: 4110

Re: QoS configuration help (ZTE NBN modem)

Franpa wrote:Unless they are busy at the moment (would make the delay understandable), I have not received the email yet.
Hi Franpa,

We are currently working on this matter with relevant team & will provide an update shortly.

We do apologies for the delay and inconvenience caused to you.
by Amila Fernando
Tue Apr 11, 2017 9:30 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - QLD
Replies: 6
Views: 1350

Re: Emergency Maintenance work - Fibre - QLD

Update
---------
Planned maintenance work has been re-scheduled for tomorrow.

Start Date & Time : 12-04-2017 05:00:00 AEST
Finish Date & Time : 12-04-2017 06:00:00 AEST

Duration : 1 hour
by Amila Fernando
Tue Apr 11, 2017 5:49 pm
Forum: NBN and other Fibre Services
Topic: Unable to connect to the Internet
Replies: 3
Views: 1457

Re: Unable to connect to the Internet

Hi, we are having trouble connecting to the internet again. We reported the problem on 7/4/17 but not much seems to have been done. We only signed up in early February but have had at least 3 connection problems in that time, also we have only had a phone for about 3 weeks. We don't want lightning ...
by Amila Fernando
Fri Mar 17, 2017 9:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage -Multiple Suburbs, NSW- In progress
Replies: 2
Views: 1173

Unplanned Fibre Outage -Multiple Suburbs, NSW- In progress

Event Notification Location Affected: Multiple suburbs NSW Event Start Time: 17/03/2017 19:00 AEST Products Impacted - Fibre Additional Information : Some customers in the NSW may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR - Our wh...
by Amila Fernando
Fri Mar 17, 2017 2:24 pm
Forum: Archived threads
Topic: Unplanned ADSL & Fibre Outage - Victoria - In Progress
Replies: 3
Views: 913

Re: Unplanned ADSL & Fibre Outage - Victoria - Restored

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.