Search found 79 matches

by HashiniA
Thu Apr 03, 2014 7:45 pm
Forum: Archived threads
Topic: Unplanned Fibre outage - GLENFIELD, NSW - Restored
Replies: 2
Views: 705

Re: Unplanned Fibre outage - GLENFIELD, NSW

Update

This outage is still ongoing and our Wholesale Supplier has not been able to provide us an ETR for when this will be resolved.

Apologies for the inconvenience caused.
by HashiniA
Mon Mar 17, 2014 11:07 am
Forum: Archived threads
Topic: Unplanned Fibre outage - MIDDLETON GRANGE, NSW – In progress
Replies: 1
Views: 275

Re: Unplanned Fibre outage - MIDDLETON GRANGE, NSW – In prog

Update

This outage is now restored.

Exetel apologizes for any inconvenience this might have caused.
by HashiniA
Sun Feb 02, 2014 11:51 pm
Forum: Member facilities & usage meter
Topic: NBN issues
Replies: 4
Views: 2469

Re: NBN issues

My ADSL service terminated at the end of January, but now in my Members Facilities: 1) On the home screen my contact details are blank, but if I go to My Details -> Personal Details they are all present and correct; 2) Manage Services -> Current ADSL/Fibre Plan shows my now terminated ADSL service ...
by HashiniA
Sun Jan 19, 2014 5:05 pm
Forum: VOIP
Topic: VoIP Ring 2 Devices Simultaneously
Replies: 6
Views: 1464

Re: VoIP Ring 2 Devices Simultaneously

I have my service set up on my home modem and on my mobile phone and outgoing calls work fine on both devices. Incoming calls work fine but they only ring on my phone connected to the modem. Is it possible to have incoming calls ring on both devices? Hello Aaphid, No. It is not possible to receive ...
by HashiniA
Sat Jan 18, 2014 3:03 pm
Forum: ADSL connections
Topic: My internet service is ADSL 2+, but it is worse than ADSL 1
Replies: 25
Views: 61860

Re: My internet service is ADSL 2+, but it is worse than ADS

However, from the test result, you can not find out anything wrong in my devices. Then you suggested me that you would send out a technician to test NBP, if the technician said NBP was fine, then I would be charged $220. How could you charge customer $220 for testing NBP, the purpose of which is on...
by HashiniA
Sun Jan 05, 2014 4:01 pm
Forum: Web space, mirror & blog services
Topic: Domain hosting and email redirection (again)
Replies: 13
Views: 7889

Re: Domain hosting and email redirection (again)

Hi, The only thing left will be the redirection of any email for the domain (@...surfclub.com) to be redirected to our local account. Do I have to also pay for email hosting to get the email redirection or is their a cheaper alternative to have any domain addressed email redirected? Dave Hi Dave, Y...
by HashiniA
Sun Jan 05, 2014 3:53 pm
Forum: Mobile services
Topic: unable to send or receive text messages
Replies: 2
Views: 1274

Re: unable to send or receive text messages

One of my family's (many) mobiles is unable to send or receive text messages any more. This phone was previously able to send and receive text messages. The last successful text received was last Sunday We have tested the SIM in another phone and still cant send or receive text messages. We have te...
by HashiniA
Sun Jan 05, 2014 2:41 pm
Forum: Mobile services
Topic: unable to send or receive text messages
Replies: 2
Views: 1274

Re: unable to send or receive text messages

One of my family's (many) mobiles is unable to send or receive text messages any more. This phone was previously able to send and receive text messages. The last successful text received was last Sunday We have tested the SIM in another phone and still cant send or receive text messages. We have te...
by HashiniA
Tue Dec 10, 2013 11:22 pm
Forum: Email issues
Topic: Forwarding email AND retain on server possible?
Replies: 2
Views: 2396

Re: Forwarding email AND retain on server possible?

Hi technophobe, When you setup email forwarding option on your email account, it will straight away forward to the gmail account. And these emails will not save on our servers. Unfortunately it is not possible to setup your request on our server side. However by using a third party email client you ...
by HashiniA
Sun Nov 10, 2013 5:35 pm
Forum: Customer reviews
Topic: PSTN number porting to VoIP
Replies: 1
Views: 8099

Re: PSTN number porting to VoIP

I had NBN installed and need to port my existing PSTN number to Exetel VoIP. I provided 10 digits wholesale account number starting with 161 but was rejected. My existing provider TPG is confused because this format number usually works. I wonder what format wholesale account number Exetel after an...
by HashiniA
Sun Aug 04, 2013 11:02 pm
Forum: Email issues
Topic: Server Upload file size
Replies: 4
Views: 14739

Re: Server Upload file size

I am trying to send a message with a 1.7GB file but I keep on getting this message >>Your message has size 462 MB, which exceeds 40 MB, the maximum allowed by the server. It will not send the file/attachment. Any suggestions?? tx Hi, Unfortunately it is not possible to attach a larger file of 1.7GB...
by HashiniA
Sun Aug 04, 2013 7:34 pm
Forum: Mobile services
Topic: Poor Service on mobile phone data
Replies: 6
Views: 4470

Re: Poor Service on mobile phone data

FFH4500 wrote: I ride my bike into work and back everyday. I use a Bluetooth headset in my helmet for incoming calls and to listen to streaming Radio. The issue I have is several drop outs between my place and work with the radio streaming. These drop outs are at various locations and the data stre...
by HashiniA
Wed May 01, 2013 5:34 pm
Forum: Other
Topic: WARNING! POSSIBLE MALICIOUS SPAM ORIGINATING FROM EXETEL!
Replies: 8
Views: 3735

Re: WARNING! POSSIBLE MALICIOUS SPAM ORIGINATING FROM EXETE

Hello Chris,

We have investigated your issue and we can confirm that this email was incorrectly sent by Exetel to residential customers as this email should be sent out to Exetel Agents.

Therefore could you please disregard that email as this is happen due to a system glitch.
by HashiniA
Fri Mar 22, 2013 9:11 am
Forum: Archived threads
Topic: Unplanned outageTelephony services in VIC -Ocean Grove & Wen
Replies: 2
Views: 447

Re: Unplanned outageTelephony services in VIC -Ocean Grove &

UPDATE

This outage is still ongoing. Currently there is no ETR.

An update will be available once provided by the supplier.
by HashiniA
Fri Mar 22, 2013 9:09 am
Forum: Archived threads
Topic: Unplanned mobile outage in Nathalia & Barmah–VIC for 2G & 3G
Replies: 3
Views: 451

Re: Unplanned mobile outage in Nathalia & Barmah–VIC for 2G

UPDATE

This outage is still ongoing. Currently there is no ETR.

An update will be available once provided by the supplier.