Search found 80 matches

by compositor
Tue Dec 06, 2011 10:47 am
Forum: Other
Topic: Website Down
Replies: 4
Views: 2330

Website Down

Hi,

My website is not visible (domain was with another carrier) and while I have a domain with Exetel it has not been linked up yet, so in the mean time is it possible to find out the IP address instead?
by compositor
Tue Dec 06, 2011 10:42 am
Forum: Invoicing & billing
Topic: Surcharge
Replies: 12
Views: 3188

Surcharge

I believe there is a $1.10 surcharge for Credit Card payments but not direct debit is that correct?

As well can I set up direct debit and yet pay manually by credit card or some other means or am I stuck paying an additional charge?
by compositor
Sun Dec 04, 2011 10:47 pm
Forum: HSPA connections
Topic: Thinking of ordering Exetel HSPA
Replies: 7
Views: 5239

Re: Thinking of ordering Exetel HSPA

Thanks for the replies. Originally I wanted to sign up for VoIP but then realised there were other features on offer such as SMoIP and FoIP, or even SurePage but regarding SMS, I have managed to get that via another provider which leads me now to the next feature; faxing over the internet via my han...
by compositor
Sun Dec 04, 2011 12:55 pm
Forum: Wireless broadband
Topic: VoIP/SMoIP/FoIP
Replies: 1
Views: 4234

VoIP/SMoIP/FoIP

Do these all operate via a single application in a Nokia handset?
by compositor
Sat Dec 03, 2011 6:40 pm
Forum: HSPA connections
Topic: Thinking of ordering Exetel HSPA
Replies: 7
Views: 5239

Thinking of ordering Exetel HSPA

I'm interested in the following plans:

http://www.exetel.com.au/residential-hspa-pricing.php

In particular the $5 premium mobile (3G) broadband service.

I'd like to know firstly if having a static IP will help eg. if I am using MoIP/SMoIP/FoIP etc and will it in fact work with a Nokia 700?
by compositor
Sat Dec 03, 2011 2:14 pm
Forum: Other
Topic: Where is the place to enter Technical Contact etc
Replies: 1
Views: 2211

Where is the place to enter Technical Contact etc

I found out how to change my email for both the website and domain but where do I assign the administrative and technical contacts?

Isn't this required by law?
by compositor
Sat Dec 03, 2011 12:44 pm
Forum: Improvement & suggestions
Topic: Is there nowhere to change your default email address?
Replies: 9
Views: 3383

Re: Is there nowhere to change your default email address?

Got the email and I found where I can change my default email address so I await your reply.

Thank you

P.S. Alternatively I can send a PM and this will constitute "exetel official position"?
by compositor
Sat Dec 03, 2011 10:05 am
Forum: Other
Topic: Just obtained a new exetel domain
Replies: 3
Views: 2297

Re: Just obtained a new exetel domain

Hi Udara

I did get the email, so I guess that means in essence we are using the Helpdesk, but (currently) I am not able to use it to initiate a request.

Would this situation have changed since acquiring a Domain Name with Exetel or would I need to have other services, ie Phone + Internet?
by compositor
Fri Dec 02, 2011 1:37 pm
Forum: Other
Topic: Just obtained a new exetel domain
Replies: 3
Views: 2297

Just obtained a new exetel domain

I just signed up for a new domain with exetel (I already have a website) but my current website will wind down shortly.

In order for there to be continuity how do I point my new domain name towards my current website which is also with Exetel?
by compositor
Thu Dec 01, 2011 10:08 am
Forum: Improvement & suggestions
Topic: Is there nowhere to change your default email address?
Replies: 9
Views: 3383

Re: Is there nowhere to change your default email address?

I tried to log a support ticket but cannot do that either.

Is this really so necessary to waste both my and support staff time in this way, ie by phone or should I just email?
by compositor
Thu Dec 01, 2011 12:09 am
Forum: Improvement & suggestions
Topic: Is there nowhere to change your default email address?
Replies: 9
Views: 3383

Re: Is there nowhere to change your default email address?

Hi,

I only have web hosting with Exetel at this time.

Thanks
by compositor
Tue Nov 29, 2011 10:09 pm
Forum: Improvement & suggestions
Topic: Is there nowhere to change your default email address?
Replies: 9
Views: 3383

Re: Is there nowhere to change your default email address?

Hi,

I'd say so but for some reason I cannot login to that page.

Is there something wrong with my account?
by compositor
Tue Nov 29, 2011 7:39 pm
Forum: Improvement & suggestions
Topic: Is there nowhere to change your default email address?
Replies: 9
Views: 3383

Is there nowhere to change your default email address?

Most portals have this, why not exetel?
by compositor
Tue Nov 29, 2011 3:52 pm
Forum: Other
Topic: What is the Domain Fee?
Replies: 8
Views: 2868

Re: What is the Domain Fee?

So over a two year period, in order to have a domain name and web site with Exetel I am required to pay the following:

$36 + ($20 + $25) + ($20 + $25) = $126

Is that correct?
by compositor
Wed Nov 16, 2011 8:51 am
Forum: Other
Topic: What is the Domain Fee?
Replies: 8
Views: 2868

Re: What is the Domain Fee?

I contacted auDA and they said this fee should have been disclosed.

Is there any remedy Exetel can propose?