Search found 25 matches

by brianh
Wed Sep 14, 2011 11:23 pm
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Re: Info on Issues with Optus Blackberry email server?

I have solved the BIS Login issue!!!...... It turns out that was .... MY FAULT, not Exetel, not Optus. I have rung support around 7:00 pm and let them know I have resolved the issue, and how, and that I would post the solution here for other users. I have now created my User name and Password and c...
by brianh
Wed Sep 14, 2011 3:22 pm
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Re: Info on Issues with Optus Blackberry email server?

the link to the BIS webpage was provided, BUT........... when I attempt to create an account, it asks for the PIN and IMEI of the phone - I enter those, then it brings up an error message that the email needs to be set up from the phone.... as the phone has enabled me to do this, there is obviously ...
by brianh
Wed Sep 14, 2011 1:02 pm
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Re: Info on Issues with Optus Blackberry email server?

It is now accepting email addresses. I will still need to contact tech support to resolve the issue of the username and password used to login to the BIS web page at optus.blackberry.com so I can configure email settings from on a PC. I will not consider this issue resolved until I am in posession o...
by brianh
Wed Sep 14, 2011 6:28 am
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Re: Info on Issues with Optus Blackberry email server?

KavindaS,

The email quoted the 0401***514, the phone on the Z15 plan. The number with the problem, as confirmed every time I have rung, is 0423***939 on the BB55 plan.

It is still NOT working.

Words, like my email, fail me.
by brianh
Tue Sep 13, 2011 10:17 pm
Forum: Improvement & suggestions
Topic: Blackberry Expertise
Replies: 2
Views: 2021

Re: Blackberry Expertise

My level of satisfaction has nose-dived dramatically. I refer to the below post.

viewtopic.php?f=59&t=38609&p=295229#p295229

Clearly there are steps that Exetel need to take - urgently - if they want to provide these sorts of services with credibility.
by brianh
Tue Sep 13, 2011 10:10 pm
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Re: Info on Issues with Optus Blackberry email server?

Earlier this evening, I contacted a service representative just prior to reading the updates here. I was advised that because of the Optus outage, the whole connection had had to be re-provisioned... or something along those lines. I was then told I should be able to connect to the BIS (Blackberry I...
by brianh
Tue Sep 13, 2011 4:28 pm
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Re: Info on Issues with Optus Blackberry email server?

Tried again at 3:15 pm after power cycling the phone, still no joy - I had an email sent to the address listed above.

Will try again now (4:30).............. still no access to BIS.

This is extreeeeeeemely frustrating. Please advise ASAP what can be done.
by brianh
Tue Sep 13, 2011 1:07 pm
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Re: Info on Issues with Optus Blackberry email server?

Still no joy..... I will try again at 2:00pm - if no luck then, I will send the email.
by brianh
Mon Sep 12, 2011 5:39 pm
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2395

Info on Issues with Optus Blackberry email server?

Hi, I have been advised by Provisioning that there is currently an outage with the connection to the Optus BIS server for Blackberry - I am curently unable to connect to the server to configure the email for my newly provisioned BB55 plan. I searched around but couldn't find any info in the forum or...
by brianh
Fri Sep 09, 2011 10:51 pm
Forum: Improvement & suggestions
Topic: Blackberry Expertise
Replies: 2
Views: 2021

Blackberry Expertise

I am very pleased that Exetel has started to offer Blackberry (BB) Plans - however, there appears to be a lack of the specialist expertise needed to provide the level of support needed for this unique and sometimes quirky technology. I have found that all the major telcos also suffer from this (I ha...