Search found 121 matches

by Saliya Pinto
Sat Aug 31, 2013 4:32 pm
Forum: Archived threads
Topic: Unplanned Outage in NSW
Replies: 0
Views: 707

Unplanned Outage in NSW

Location Affected: NSW

Event Start Time: 31/08/13 at 15:05 EST

Restored : 31/08/13 at 15:20 EST


Products Impacted : Data services

Cause : Hardware Failure

Exetel apologizes for the inconvenience caused.
by Saliya Pinto
Thu Jul 25, 2013 10:51 am
Forum: Archived threads
Topic: Unplanned ADSL/Data services outage - QLD - Resolved
Replies: 3
Views: 1876

Re: Unplanned ADSL outage - QLD - In Progress

Update

Some Corporate DATA services are affected as well
by Saliya Pinto
Wed Jul 03, 2013 5:37 pm
Forum: Archived threads
Topic: Unplanned Outage in Queensland
Replies: 0
Views: 776

Unplanned Outage in Queensland

Impact

Some ADSL and Corporate DATA services in Queensland have experienced a brief outage.
by Saliya Pinto
Wed Mar 27, 2013 1:07 am
Forum: ADSL connections
Topic: QLD - Ongoing Terrible ADSL2+ Connection
Replies: 7
Views: 3144

Re: QLD - Ongoing Terrible ADSL2+ Connection

Hi Matt,


I have sent you an email (Ticket ID: 6254104), please reply back with the info, so we can look into your issue.
by Saliya Pinto
Tue Mar 12, 2013 8:08 am
Forum: ADSL connections
Topic: ping unstable in peak times
Replies: 9
Views: 2856

Re: ping unstable in peak times

i've sent to support about the issue, but heres a new result from 7am this morning. Still get alot of loss % but the ping is fine and speed tests get like 2 mbyte/s down instead of under 500kbyte/s like in peak hours from like 4:30pm til about 11:00pm. I'm guessing having that much loss is not norm...
by Saliya Pinto
Mon Mar 11, 2013 12:42 am
Forum: Anything else anyone wants to discuss
Topic: Does this site work for others?
Replies: 17
Views: 12739

Re: Does this site work for others?

an Sealgair wrote:The site mentioned is giving me a 403 as well.

@tin and an Sealgair


Can you please check whether following links are working or not? as this could be a website directory access issue.



http://www.radioskipper.com/index.html

http://www.radioskipper.com/listen.html
by Saliya Pinto
Tue Mar 05, 2013 3:50 am
Forum: Web site
Topic: bandwidth graph for ACT doesnt look too good
Replies: 2
Views: 12338

Re: bandwidth graph for ACT doesnt look too good

Hi, It seems the graph is not updated properly, as you can see it does not show any traffic since December 2012. Ill try to get it updated. However I have checked the ACT link and it does not show any issues there :) . Also I have sent you an email( Ticket ID: 6254180) via helpdesk regarding your sl...
by Saliya Pinto
Tue Mar 05, 2013 2:38 am
Forum: ADSL connections
Topic: QLD - Ongoing Terrible ADSL2+ Connection
Replies: 7
Views: 3144

Re: QLD - Ongoing Terrible ADSL2+ Connection

I have sent you an email requesting some information (Ticket ID: 6254104), please reply back so it would enable us to further investigate this issue.
by Saliya Pinto
Mon Mar 04, 2013 4:16 am
Forum: Archived threads
Topic: Unplanned Outage - VIC - Fibre and EOC
Replies: 3
Views: 530

Re: Unplanned Outage - VIC - Fibre and EOC

Update


Outage is now restored and we're currently monitoring the services as they come online.
by Saliya Pinto
Mon Mar 04, 2013 3:07 am
Forum: Archived threads
Topic: Unplanned Outage - VIC - Fibre and EOC
Replies: 3
Views: 530

Re: Unplanned Outage - VIC - Fibre and EOC

UPDATE

Unplanned Outage for Fiber and Ethernet Over Copper services in Victoria

Impact


Customers may experience connectivity issues

ETR

No ETR at the moment
by Saliya Pinto
Mon Feb 25, 2013 3:54 pm
Forum: Telephone issues
Topic: Noisey Phone - ADSL2
Replies: 9
Views: 3221

Re: Noisey Phone - ADSL2

We will call you back after 45mins as your wife requested.
by Saliya Pinto
Sun Jan 27, 2013 11:19 pm
Forum: ADSL connections
Topic: optus adsl2 connection in QLD down since 7.30pm
Replies: 2
Views: 1304

Re: optus adsl2 connection in QLD down since 7.30pm

We're glad to hear that your service is working again. Please let us know if you experience any issue again.
by Saliya Pinto
Mon Jan 14, 2013 4:59 pm
Forum: ADSL connections
Topic: New plan, old sync speed.
Replies: 11
Views: 2006

Re: New plan, old sync speed.

@Astrogirl


Change would normally take effect by close of business tomorrow(15/01) or on the next day :)
by Saliya Pinto
Sun Jan 13, 2013 6:19 pm
Forum: ADSL connections
Topic: New plan, old sync speed.
Replies: 11
Views: 2006

Re: New plan, old sync speed.

Hi Astrogirl,


You seem to have the same issue, I have informed our provisioning team to look into this (Ticket ID: 6050312).
by Saliya Pinto
Sat Jan 05, 2013 8:35 am
Forum: VOIP
Topic: Setting up the Netcomm NF3ADV
Replies: 4
Views: 1993

Re: Setting up the Netcomm NF3ADV

I have sent it to your gmail(HQ.M******@gmail.com) which is mentioned in your account. Anyways I have sent it again.