Search found 154 matches

by Affinity
Sat Jan 22, 2011 7:14 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

I am currently on an 'old' ADSL1 plan and need to change to a newer (current) plan as advised by Exetel in recent emails. I would like to switch to the ADSL2 OT30/35 plan but do not see this an an option in the User Facilities i.e. it appears to be a plan for new customers only. I realise that I wo...
by Affinity
Sat Jan 22, 2011 1:37 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

Ok thanks so if i dont check the Calling number display [sending] box, the people i call wont receive my number on there phone, or will it still show my number? Also can we change these options after we sign up? If the people you call have equipment / service that displays a callers number, then it...
by Affinity
Sat Jan 22, 2011 12:57 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

Through the progress on signing my new contract i came across ths: Can someone explain what - Unlisted number - Calling number display sending actually do? Unlisted number means that your number won't go in the ordinary directory listings, a free silent number service if I am not mistaken? Calling ...
by Affinity
Thu Jan 20, 2011 12:25 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

It's been mentioned a couple of times "all phones connected directly to the socket.....", well you'll need to ensure those phones are filtered. No filtering for ADSL signal, filtering is required for any other phone equipment.
by Affinity
Tue Jan 18, 2011 2:14 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

had a quick scroll through this thread and couldnt see it but has anyone questioned the legalities of this change? discrimination between "out of contract" and "in contract" and the definition of "out of contract"? If you are defined as being "out of contract" are you still legally bound to the ter...
by Affinity
Mon Jan 17, 2011 4:19 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

paulp wrote:Hi Affinity,

It's been slightly delayed while we re-work the application form.
No problem, is it better to wait or to apply now with an email to provisioning?
by Affinity
Mon Jan 17, 2011 4:10 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

How are we going with the whole "port original PSTN --> VoIP --> PSTN" change? Once that option is on the order form, I'm sure many of us will be working through order(s) -- it was expected by end of last week, any ETA now? paulp posted this morning, four posts up from yours, stating : "For those t...
by Affinity
Mon Jan 17, 2011 3:25 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

How are we going with the whole "port original PSTN --> VoIP --> PSTN" change?

Once that option is on the order form, I'm sure many of us will be working through order(s) -- it was expected by end of last week, any ETA now?
by Affinity
Fri Jan 14, 2011 2:26 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

The online change plan order form for OCV now has the following: "Exetel are able to provide quality voice services to all of our customers, and no customers should be disadvantaged by the behaviour of others. We provide this free call packaged offer for residential customers only in good faith. Und...
by Affinity
Fri Jan 14, 2011 2:21 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

Sorry - one more question. I'm on a Telstra Budget Home phone line which I shouldnt really be on as I'm with Exetel broadband. If I take the internet & phone bundle, I understand that my line will be transferred over to Optus. There may be a problem with this if there are no ports available in my a...
by Affinity
Fri Jan 14, 2011 1:01 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

May I suggest to Exetel that with the PAYU plans, that they offer 100MB data for each period before the charge applies to data? 100MB isn't much, but any use above 100MB will definitely mean the user is getting something for their data costs. It's not possible to this now....I don't quite see what ...
by Affinity
Fri Jan 14, 2011 11:59 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

May I suggest to Exetel that with the PAYU plans, that they offer 100MB data for each period before the charge applies to data? 100MB isn't much, but any use above 100MB will definitely mean the user is getting something for their data costs.
by Affinity
Thu Jan 13, 2011 10:23 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

Last month I paid $40 to change my plan to a slightly cheaper one that would still meet my needs. 4 days later I get an email saying that I am being forced to change my plan. Is Exetel telling me that for those 4 days they had no idea that the plans were about to be changed, and that me changing wo...
by Affinity
Wed Jan 12, 2011 1:08 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

May I just clarify that under the new OCV 200 plan, the free calls to Optus Mobile and Optus Resellers will include calls made to Virgin Mobile customers who actually use the Optus Network and are thereby classified as a 'Reseller'? This has been clarified, time and time again. ALL calls to ANY pro...
by Affinity
Wed Jan 12, 2011 1:07 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 93025

Re: Price Increase For Out Of Contract Customers - Continued

Just to clarify, Affinity, you are saying my existing CAP19 $10 discount to my ADSL will carry over? So it's effectively $1 cheaper to have a separate no contract CAP19 plan with the OCV200 option, rather than the OCV200/19 and being locked into a 12mth contract on the mobile? If you get the CAP19 ...