Search found 154 matches

by Affinity
Wed Jan 12, 2011 12:47 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

If you bundle (eg OCV200/19), it will be in 12 month contract for effectively $10/month, but the SIM fee ($20) is waived. If you take up a CAP19 on its own, it will not be in contract, cost effectively $9/month, but you pay $20 SIM fee, Hi, did you mean to say if I take CAP19 (the second line in yo...
by Affinity
Tue Jan 11, 2011 9:05 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

So I sign up to OCV200 and get a new PSTN number, if I don't port my VOIP number back to PSTN soon after will it complicate or eliminate the ability to port in the future? Will I still be able to port at any time by contacting provisioning and will it cost any more than if I do it now? Some numbers...
by Affinity
Tue Jan 11, 2011 3:06 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

Hi, Just another vote for a lower priced/lower download limit OCV plan. I am currently on an ONA plan, and do not often hit my 10GB peak limit, and barely use off-peak. I'd love to have a POTS landline and the unlimited calls, but it is hard to justify the increase from $43 to $60 when I don't need...
by Affinity
Tue Jan 11, 2011 3:04 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

As I understand the recent price increase emails, if I do nothing by Jan 31, 2011: - my monthly $50 will increase to $60 - I will not be charged any other one-time or monthly amount - I will remain out-of-contract Also, what if I move to one of the new OCV plan now and after some time move houses a...
by Affinity
Tue Jan 11, 2011 1:58 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

I notice there are posts/replies by ForumAdmin stating that if you were charged for a plan change since october last year, you will be able to get this back by credit/refund if you elect to change to one of the new plans now. Can it be confirmed for me now how this refund is to be claimed back as m...
by Affinity
Mon Jan 10, 2011 8:26 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

Q.3 But what if I ported my original PSTN to VOIP? Can I revert back? A.You can, however this is a manual process and takes approximately 5-10 working days to complete. Exactly how does one go about re-instating their originally ported PSTN/VoIP number back to the PSTN line? Do you order the OCV200...
by Affinity
Mon Jan 10, 2011 12:09 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

So far not only hasn't it appeared but the OCV plans have disappeared totally. I wanted to change to the OCV200 plan because it was a great match for my usage. Is this possible? I did ask in the earlier thread but never saw a reply. Any chance of an answer to this? You may need to choose the OC60 p...
by Affinity
Sun Jan 09, 2011 12:44 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

Can you tell me more about what you said "Even though your user facilities is showing the AAPT set of plans, you probably need to do a check on your number anyway to be more sure." What do I need to check for more sure? Test your number here for the AAPT plans: http://sq.exetel.com.au/cgi-bin/adsl2...
by Affinity
Fri Jan 07, 2011 11:38 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

From my “change plan” website information, two kinds of plans are available for me. One is “A” plan and the other is “O” plan. So, this means AAPT and Optus are two providers in my exchange. My landline provider is Telstra. If I change to “A30” plan, it means I still have my Telstra as my landline ...
by Affinity
Fri Jan 07, 2011 12:44 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

The three higher end OT plans (OT60, OT100 and OT200) now have free local, national and calls to Optus mobile numbers included in the monthly cost. And the OCV plans are now removed, I guess to clarify that they are only available for current Naked users to switch to. I had been trying to get my pa...
by Affinity
Fri Jan 07, 2011 4:11 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 94518

Re: Price Increase For Out Of Contract Customers - Continued

Hi, I am forced to rethink changing to ADSL2 since the Exetel is going to increase price for out of contract customers. I am with ADSL1 and would like to change to “A30” plan. According to the "change plan" website, this plan is a “ADSL2 (no telephone)” plan. Can I change to “A30” plan and still ke...
by Affinity
Thu Jan 06, 2011 12:21 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 41810

Re: Naked users forgotten?

would i be able to get the correct link for the AUP for the unlimited calls? They will be up over the next few days. They will be the same as the ones on the Optus web site. Can you provide a link to the AUP that it will be the "same as Optus" please. Optus have multiple deals, some with just $30 c...
by Affinity
Tue Jan 04, 2011 2:23 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 41810

Re: Naked users forgotten?

These were introduced only 6 months ago when Exetel was saying it wasnt profitable and forced me (but not others) onto the new plan. You seem to have a bee in your bonnet .... perhaps there is some mis-understanding as to whom was or was not required to change plans. It may even be true that the "o...
by Affinity
Mon Jan 03, 2011 11:14 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 41810

Re: Naked users forgotten?

It doesn't apply to international calls or the use of calling cards. What about using the exetel voip that is running in conjunction with the PSTN line to make long distance? Does that violate the terms of the agreement? VoIP is a pure data product, it should have no bearing whatsoever on the PSTN....
by Affinity
Mon Jan 03, 2011 3:24 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 41810

Re: Naked users forgotten?

[*]It is possible to port your existing VOIP number to PSTN (rather than having a new PSTN allocated) - this process is longer (around 5-10 days) and is not actually available yet https://forum.exetel.com.au/viewtopic.php?f=24&t=37194&p=284533#p284533 and https://forum.exetel.com.au/viewtopic.php?f...